• Own end-to-end clinical operations across all Carda programs • Build, manage, and mentor a high-performing remote clinical team • Develop and enforce clinical SOPs, compliance frameworks, and accreditation standards • Partner closely with Growth and Partnerships to support program launches • Collaborate with Product and Engineering on clinical needs • Define, track, and report on clinical KPIs • Serve as a key external-facing clinical voice with partners

Role Description The Clinical Education Manager – Operations plays a central role in overseeing daily operations, optimizing standard operating procedures, ensuring accreditation compliance, as well as data reporting and analytics across clinical education programs and internal teams. This role serves as the subject matter expert for departmental systems and technology, troubleshoot issues, and translates operational needs into effective solutions. The position requires strong leadership, problem-solving, and technical skills, along with the ability to collaborate across teams and leadership to align operational priorities with organizational goals. The Manager acts as a strategic leader who guides a team and drives operational execution to deliver exceptional clinical education outcomes, supporting departmental success and strengthening technical expertise. Responsibilities - Lead and develop a team of Clinical Education Coordinators and Specialists through coaching, training and ongoing feedback to drive performance, accountability, and professional growth. - Ensure compliance with regulatory guidelines, accreditation standards, and university partner policies by reinforcing expectations and monitoring adherence across team processes. - Analyze operational data and metrics to inform strategic decisions, identify challenges, and drive continuous process improvements that enhance quality, efficiency, and outcomes. - Serve as subject matter expert for departmental systems, clinical placement platforms, troubleshooting issues, managing escalations, and translating operational needs into technical solutions. - Develop, optimize, and maintain standard operating procedures to ensure efficiency, quality, and scalability to align with organizational goals. - Delegate effectively by aligning tasks with team capabilities and workload distribution, ensuring operational execution. - Lead change management initiatives for processes, system implementations, and organizational improvements through training and communication. - Collaborate and influence cross-functional stakeholders (marketing, academics, enrollment, operations, accreditation) to align priorities and drive operational success. - Perform other job-related duties, as assigned. Qualifications - Strong operational judgment, project management, and communication skills. - Self-starter who takes initiative and requires minimal direction. - Proactive problem solver, able to anticipate risks, and comfortable operating in ambiguity and building structure. - Strong technical aptitude with the ability to learn and navigate systems, troubleshoot issues, and translate operational needs. - Experience working with clinical placement platforms, CRM systems, SIS systems, or operational platforms preferred. Requirements - Bachelor's degree or 5+ years of relevant experience. - Minimum of 3 years of leadership experience in healthcare or higher education setting. - Minimum of 3 years of experience in operations or project management in higher education. - Ability to travel, up to 10% required as needed. Company Description Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.

Role Description The Director Clinical Operations is responsible for Clinical Operations activities in assigned ASCs within a geographic region. This role serves as a key member of the Quality team and assumes leadership for planning and executing Quality plans in each center in order to promote patient safety, compliance with applicable CMS and State regulations and accreditation standards, and exceptional customer service. Work Schedule: Remote; Must Reside in Central Time Zone (CST) or Eastern Time Zone (EST) Essential Responsibilities - Quality Leadership: - Acts as consultant/clinical quality subject matter. - Executes AMSURG clinical strategy/best practices at the site level for assigned centers. - Implements and monitors all Clinical Quality plans within center. - Manages review and approval of corporate and clinical policies and procedures at the center level. - Responds to physician partners and all provider concerns or issues related to clinical quality services or patient care as needed. - Understands the partners and the markets in sufficient depth to bring value by participating in the centers’ business planning processes as it relates to Clinical Operations. - Communicates often with center leadership, physicians, and operations, exchanging ideas and planning for the future. - Performs clinical quality due diligence for business development. - Works collaboratively with all corporate teammates as the clinical resource in support of opening De Novo centers, acquisitions, mergers and divestitures. - Works collaboratively with Operations teammate as the clinical resource in support of ASC business ventures and introduction of new service lines. - Conducts analysis of clinical staffing, supply, and drug costs making cost saving recommendations when indicated. - Partners with assigned Operations teammate regarding clinical, quality and safety/risk management activities to include corporate initiatives, trends, issues, regulatory and accreditation findings, and related plans of correction. - Provides support to Center Administrators in the development of all Center Action Plans. - Works collaboratively with Center Administrators and Operations to drive patient experience initiatives at the center level. - Provides timely and comprehensive updates to Clinical Quality Sr. Leadership regarding status of assigned Centers, updates on action items, and performance improvement. - Drives special projects as requested in partnership with other Clinical Operations team members. - Education: - Conducts clinical quality onboarding for new Center Administrators within center. - Supports ongoing educational needs of Center Administrator and clinical staff. - Actively participates in company-wide educational efforts, including Center Administrator Conference, new Center Administrator orientation, and webinars. - Contributes to educational content updates for Center Administrator orientation and onboarding. - Accreditation/Regulatory: - Maintains current knowledge of CMS’ Conditions for Coverage, federal and state regulations as well as ambulatory accreditation standards (AAAHC and Joint Commission). - Supports Plan of Correction (POC) process following regulatory and accreditation surveys. - Works collaboratively with Center Administrator in completion of clinical quality corrective action plans following center assessments, accreditation, and regulatory surveys. - Educates partners regarding regulatory and accreditation standards to support continual survey readiness. - Performs targeted onsite assessments. - Supports all onsite accreditation surveys and provides onsite survey support as needed. - Safety: - Monitors clinical quality data collection (CMS Quality Measures, specialty specific quality indicators) for portfolio of centers. - Monitors all safety event reports for assigned centers to include ensuring data quality and follow up documentation from the center. - Co-manages event root cause analysis with corporate clinical risk director and ensures action plans are implemented. - Maintains current knowledge of applicable state safety event reporting requirements. - Other: - Maintains professional knowledge base, licensure, and certifications. - Regular and reliable attendance. - Travel required 20-40%. Qualifications - Demonstrated ability to bring exceptional business acumen as well as creativity to the operations and management of healthcare facilities. - Demonstrated ability to function as a strong member of a highly motivated and integrated management team. - Demonstrated ability to build and maintain a successful operating infrastructure in a service-oriented setting that sustains a company through growth. - Demonstrated ability to build and maintain a positive and energetic culture within the organization. - Bachelor’s degree from an accredited college or university. - RN or APRN with 5+ years of progressive experience in perioperative management. - Previous ASC/outpatient surgery management experience strongly preferred. Reasoning Ability - Demonstrates an ability to consider alternatives and implement appropriate strategies. - Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. - Ability to understand and interpret basic financial data. - Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables. Other Qualifications - Exceptional computer skills. - Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. - Must be able to work well with others. - Strong verbal and written communication skills required. - Must be detail oriented and organized. - High integrity, including maintenance of confidential information. - Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency. - Based on business need, the ability to work a flexible schedule including some evenings (and weekends on rare occasions). Benefits - Paid Time Off. - Medical, Dental, Vision, Life, Disability. - Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs. - A matching 401(K) Plan. - AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and can earn a minimum of 20 days and up to 25 days per calendar year. EOE Statement AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

• Oversee and direct relevant internal and external clinical operations resources while also contributing to strategy, tactics, and driving execution of global clinical studies at a regional or global level • Influence, oversee and support or lead the planning, budgeting, and study management processes in global clinical studies. • Leads and supports internal cross functional colleagues to successfully manage external service providers including CRO(s), vendors and subcontractors responsible for conducting global clinical trials to ensure project deliverables are executed on time and within budget at a regional or global level. • Contribute to the development and operational design, planning, and strategy of clinical trial protocols and study and development plans. • Creates or supports scenario planning and risk benefit analyses to make recommendations to align with corporate strategies. • Contribute to models of performance excellence by identifying best practices, reviewing measurement systems and improving operational efficiency in department. • Review, assess and manage resource strategies with internal and external groups for global drug development programs, working strategically with suppliers/CROs. • Manage relationships with pharmaceutical partners and suppliers in clinical studies/programs to optimize delivery. • Ensures efficient and effective communication and exchange of information across the project and reporting functions. • May participate in Clinical submission activities. • Lead or participate in clinical data review • Supports the development and implementation of department level SOPs for clinical trials and related activities. • Interface with departments within and outside of Dianthus including Finance, Regulatory Affairs, Legal Affairs, and Business Development. • Represent the company at Investigator Meetings. • Other such duties may be determined or assigned.