Role Description As a Claims Resolution Adjuster II, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. - The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Qualifications - 2+ years claims adjusting experience determining liability. - Claims investigation and negotiation experience is preferred. - Experience with liability investigations, investigating coverage, property damage coverage, set method of inspection, rental, and resolving liability a plus. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. Requirements - This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. - 8 hours shift between the hours of 8:00am - 6:00pm EST or CST zone. This will be Monday – Friday with potential Saturday duty rotation. - A dedicated workspace in your residence that is private and free from distractions. - A minimum internet bandwidth of 50 MB down/5 MB up. - Appropriate work surface and seating. Benefits - A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse). - Connectivity reimbursement of $80 per month to offset some of the cost of internet. - Being a part of Allstate means you receive a benefits package from Day 1 of employment, including time off, healthcare, retirement, and more. - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Role Description The Liability Adjuster III is responsible for a caseload consisting of complex coverage and liability issues, any claims involving serious injuries, and files in litigation. This position requires thorough and complete investigations to gather sufficient information and knowledge of our policy language to make proper coverage and liability decisions with guidance from their supervisor. Adjusters must also be able to develop exposures and evaluate injury claims fairly and equitably based on the damages, as well as the insurance contract and venue, and in accordance to company policies and applicable state laws. Key Responsibilities - Investigate and evaluate coverage, liability and damages in handling of all lines of coverage for personal automobile policies. - Evaluate and negotiate fair and equitable settlements and obtain proper closing documents. - Maintain proper reserves on all pending claims. - Maintain current diary on all claims and review and address mail as outlined in departmental goals. - Maintain a 1:1 closing ratio. - Control expenses. - Provide excellent customer service not only to our outside customers but also to other departments within the company. - Meet and maintain general file handling goals and procedures as outlined by the company. - Properly utilize PTS system and understand its features and functionality. - Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities. - Perform other various duties as assigned by Manager / Supervisor. Qualifications - Minimum five (5) years’ experience handling auto claims. - Minimum two (2) years’ experience in an attorney represented bodily injury claims and significant knowledge of complex coverage issues and statutory requirements. - Must be able to work in a fast-paced automated production environment. - Must employ excellent communication/interpersonal and customer service skills. - Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts. - Demonstrated team building and coordination skills. - Demonstrated ability to partner with management to identify and address operations, customer service & underwriting issues. - Solid planning and organizational skills including time management, prioritization and attention to detail. - Demonstrated ability to accomplish goals through influence management. - Excellent PC skills are required. - Maintain any required professional licenses and associated continuing education.

Role Description By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Claims Adjuster - Bodily Injury | Remote | Jurisdiction: All States | Licensing: FL, TX, GA preferred Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? - Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. - Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. - Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. - Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. - Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. - Enjoy flexibility and autonomy in your daily work, your location, and your career path. - Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. Qualifications - 4+ years of claims management experience or equivalent combination of education and experience required. - High School Diploma or GED required. - Bachelor's degree from an accredited college or university preferred. - Professional certification as applicable to line of business preferred. - Home State license / TX, FL, GA preferred. Requirements - To analyze moderately complex Auto Bodily Injury and Property Damage claims on behalf of our valued clients to determine benefits due. - Ensure ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements. - Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. - Negotiating settlement of claims within designated authority. - Communicating claim activity and processing with the claimant and the client. - Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner. Benefits - Flexible work schedule. - Referral incentive program. - Career development and promotional growth opportunities. - A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

• Provide direction and guidance throughout the life of the claim • Direct the management of claims including investigation, coverage analysis, monitoring defense counsel activities, control of legal expenses, reserving, and providing technical expertise • Participate in review processes to evaluate coverage, liability, causation, damages, case value, reserves, and manage total claims cost • Collaborate with defense counsel regarding case value, defense tactics, and strategies • Responsible for preparing reports for management by collecting, analyzing, and summarizing claim information • Represent the Company through attendance at trials, settlement conferences, mediations, and insured meetings • Review and approve reasonable legal expenses and fees associated with the claim file and negotiate adjustment of charges when appropriate • Recommend resolution strategies and participate in settlement negotiations when appropriate