Role Description As a Claims Resolution Adjuster II, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. - The Investigator: You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Qualifications - 2+ years claims adjusting experience determining liability. - Claims investigation and negotiation experience is preferred. - Experience with liability investigations, investigating coverage, property damage coverage, set method of inspection, rental, and resolving liability a plus. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. Requirements - This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. - 8 hours shift between the hours of 8:00am - 6:00pm EST or CST zone. This will be Monday – Friday with potential Saturday duty rotation. - A dedicated workspace in your residence that is private and free from distractions. - A minimum internet bandwidth of 50 MB down/5 MB up. - Appropriate work surface and seating. Benefits - A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse). - Connectivity reimbursement of $80 per month to offset some of the cost of internet. - Being a part of Allstate means you receive a benefits package from Day 1 of employment, including time off, healthcare, retirement, and more. - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.