• Create content for clients; • Identify and resolve bottlenecks with clients and the Customer Success team; • Perform client verification in accordance with applicable legislation; • Proofread and edit texts; • Read and interpret client briefings; • Support the development of solutions and tools using AI.

Role Description The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department. - Schedule appointments for various Specialty Services using the Cornerstone system - Triage urgent calls efficiently and effectively - Process referral calls from outside veterinarians and clients - Answer phones and direct calls appropriately - Respond to internal and external clients in a respectful, friendly, and thorough manner - Provide clients with status updates and patient information - Maintain a detailed-oriented approach while multitasking in a fast-paced environment Qualifications - Knowledge of medical terminology is preferred - Minimum 1-2 years of veterinary medical office experience is required - Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system - Speed typing skills of 40+ wpm required - Ability to provide consistent and exceptional customer service - Pleasant speaking voice - Articulate, dependable, hardworking, compassionate, and flexible with scheduling - Proven experience in a detail-oriented environment Requirements - Schedule/Shift: Sunday 8 AM - 4 PM, Monday – Thursday 10 AM - 6 PM - Location: REMOTE - Pay Range: $18 — $23 USD Benefits - A Commitment to Lifelong Learning - State-of-the-Art Facilities - A multidisciplinary team of 140+ veterinarians across 20+ specialties - A Hospital in the heart of NYC Company Description Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world. - Highlights include a brand-new full floor surgical center, 1.5 Tesla Philips MRI, 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT. - With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. - AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU.

• Collaborate with the department lead on Pear Suite's external press strategy. • Own the cross-channel content calendar — webinars, blog, thought leadership, infographics, video, and social — and keep it moving as a strong project manager would. • Build, maintain, and activate a network of health-tech, healthcare, and policy reporters; pitch stories and land earned-media placements. • Develop story angles that connect Pear Suite's work to Medicare, Medicaid, Medi-Cal, social drivers of health, value-based care, and the broader healthcare policy conversation. • Brief executives — including the CEO and CTO — for interviews, podcasts, panels, keynotes, and high-stakes media moments. • Manage the awards and speaking-application pipeline (industry honors, conferences, RFPs); identify, write, and submit applications. • Collaborate with our PR firm to write and edit press releases, executive bylines, op-eds, statements, and responses to inbound press inquiries. • Coordinate the production of webinars, video production, infographics, and long-form thought leadership with internal subject-matter experts and external partners. • Track and report on earned-media coverage, share of voice, message penetration, and other communications KPIs. • Serve as a steward of Pear Suite's voice, brand, and narrative across every channel.

Role Description The Director of Communications is Black Onyx Management's primary communications leader responsible for driving brand visibility, community engagement, and digital growth in support of the firm's mission to empower underserved communities. This is an execution-focused role that translates the firm's story into compelling content, strategic outreach, and meaningful community relationships. This position plays a central role in the firm's continued growth by managing social media, directing community engagement efforts, supporting business development, and ensuring consistent internal and external messaging. The Director of Communications reports directly to the CEO and COO and collaborates cross-functionally with service line leaders. Qualifications - Bachelor's degree in Communications, Journalism, Marketing, Public Affairs, or a related field - 3–5 years of experience in communications, media, public relations, or a closely related field - Exceptional storytelling, writing, and content creation skills across platforms and audiences - Proficiency in social media management tools, scheduling platforms, and digital analytics - Proven experience with community outreach and relationship-building across diverse populations - Self-starter with strong project management ability in a lean, fast-paced environment - Commitment to equity, inclusion, and community-centered work - Willingness to attend evening and weekend community events as required Requirements - Background in journalism, broadcast media, or news production (preferred) - Existing relationships with regional and national media contacts (preferred) - Experience with CRM systems, email marketing platforms, and newsletter tools (preferred) - Familiarity with nonprofit, government, or civic sector communications (preferred) Benefits - Equal opportunity employer committed to building a diverse, inclusive, and equitable workplace - Encouragement for candidates from underrepresented communities to apply Reports To - Chief Executive Officer - Chief Operations Officer