Role Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: - Speed Wins: Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. - Intuition, Then Data: We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve. - Miles, Not Inches: Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. - Customer-Obsession: We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. - Ownership & Accountability: We embody a culture of extreme ownership, accountability, and teamwork. A look into the day to day: - Building logic-based questionnaires (asynchronous visits) through the Bask software. - Helping customers launch and upsell medications from start to finish. - Triaging Bask software and order-related questions and issues that come up for any of your accounts, any time of the day. Qualifications - A self-starter who is passionate about enhancing the customer experience. - Creative problem-solver, comfortable taking on new projects. - Empathetic, self-aware, low ego, and extremely positive. - Proficient in written and spoken communications. - Experience in Customer Success, Client Services, or Customer Success at a SaaS organization (7+ years). - Experience in e-commerce. - Experience with large- to enterprise-sized customer book of business. - Highly articulate, with effective communication skills. - Highly organized, able to juggle multiple projects in a fast-paced environment. - Comfortable collaborating with different teams (product, sales, marketing, etc.). Requirements - Work AI-first: Use LLMs as your starting point to draft communications and structure problems. - Validate with real customers and iterate: Test approaches with real patients, providers, and partners. - Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. - Share AI-native workflows: Document prompts, processes, and workflows that work. - Build strong relationships with Bask’s customers and own the full customer lifecycle. - Partner with customer stakeholders to develop custom engagement initiatives. - Manage all current customer data. - Analyze customer engagement metrics and communicate value, trends, and opportunities. - Deliver program demos and provide insightful technical answers. - Finding comfort in working in a fast-paced startup environment. - Believing no task is too small and no task is too tall. Company Description

• Serve as the primary point of contact for a portfolio of clients • Provide strategic guidance, offering tailored marketing solutions • Proactively communicate with clients to ensure satisfaction • Manage end-to-end project delivery, from campaign planning to performance analysis • Collaborate with internal teams to ensure projects are completed on time • Analyze campaign performance metrics to drive performance improvements • Monitor client satisfaction metrics and gather feedback

Role Description This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands-on role. You will be coaching your team one day and closing a deal the next. Your Team - Business Development Executive; new acquisitions and pipeline generation - Technical Consultant; pre-sales support and customer implementation - Customer Success Team; onboarding, retention, and account growth What You’ll Do Commercial Ownership - Own the full customer journey from qualified lead through to renewal and expansion - Define clear handoff processes between Business Development, Technical Consulting, and Customer Success - Maintain pipeline visibility and produce accurate revenue forecasts for leadership - Identify and pursue upsell and cross-sell opportunities within the existing customer base Team Leadership - Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success - Set individual KPIs aligned to company targets and run regular performance reviews - Build a culture of accountability, collaboration, and continuous improvement - Support onboarding as the team grows alongside ITS’s SaaS expansion New Business - Coach the Business Development Executive on complex or high-value deals, engaging directly where needed - Personally lead senior prospect conversations for strategic accounts - Ensure CRM discipline and consistent sales methodology across the team Retention & Growth - Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio - Oversee the customer health framework and manage at-risk account escalations - Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers - Partner with Marketing Operations on renewal communication and re-engagement campaigns Working with the Product Managers - Collaborate with Marketing Product Managers on Ideal Customer Profile (ICP), target verticals, and sales enablement materials - Share commercial intelligence from the field to inform product roadmap priorities - Align on messaging and positioning so the commercial team goes to market consistently Qualifications - 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team - Proven track record across both new business acquisition and customer retention, with measurable outcomes - Experience coordinating technical consulting or implementation functions alongside a sales team - Background in education, legal, corporate, or document management sectors a strong advantage Requirements - Strong CRM proficiency — webCRM or equivalent — with experience driving team-wide adoption - Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring - Comfortable working with pipeline data to produce clear, reliable forecasts - Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers The Right Mindset - Hands-on and self-sufficient — you do not wait to be told what to do - Data-driven: your pipeline calls are grounded in CRM evidence, not gut feel - Comfortable in a transformation environment — willing to build process from scratch where needed - Degree in Business, Technology, or a related field preferred but not essential Benefits - A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio - Direct influence on revenue outcomes with strong leadership team support - An established customer base and proven products as your foundation - Performance-based compensation with a variable component tied to measurable results Company Description iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.

• Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations. • Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. • Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth. • When appropriate, recommend additional expert services needed to drive success. • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. • Represent the voice of the customer to inform our sales process or product roadmap. • Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. • Predict and forecast risk, renewal and expansion within the customer portfolio.