Info Technology Supply Ltd

Role Description This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands-on role. You will be coaching your team one day and closing a deal the next. Your Team - Business Development Executive; new acquisitions and pipeline generation - Technical Consultant; pre-sales support and customer implementation - Customer Success Team; onboarding, retention, and account growth What You’ll Do Commercial Ownership - Own the full customer journey from qualified lead through to renewal and expansion - Define clear handoff processes between Business Development, Technical Consulting, and Customer Success - Maintain pipeline visibility and produce accurate revenue forecasts for leadership - Identify and pursue upsell and cross-sell opportunities within the existing customer base Team Leadership - Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success - Set individual KPIs aligned to company targets and run regular performance reviews - Build a culture of accountability, collaboration, and continuous improvement - Support onboarding as the team grows alongside ITS’s SaaS expansion New Business - Coach the Business Development Executive on complex or high-value deals, engaging directly where needed - Personally lead senior prospect conversations for strategic accounts - Ensure CRM discipline and consistent sales methodology across the team Retention & Growth - Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio - Oversee the customer health framework and manage at-risk account escalations - Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers - Partner with Marketing Operations on renewal communication and re-engagement campaigns Working with the Product Managers - Collaborate with Marketing Product Managers on Ideal Customer Profile (ICP), target verticals, and sales enablement materials - Share commercial intelligence from the field to inform product roadmap priorities - Align on messaging and positioning so the commercial team goes to market consistently Qualifications - 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team - Proven track record across both new business acquisition and customer retention, with measurable outcomes - Experience coordinating technical consulting or implementation functions alongside a sales team - Background in education, legal, corporate, or document management sectors a strong advantage Requirements - Strong CRM proficiency — webCRM or equivalent — with experience driving team-wide adoption - Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring - Comfortable working with pipeline data to produce clear, reliable forecasts - Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers The Right Mindset - Hands-on and self-sufficient — you do not wait to be told what to do - Data-driven: your pipeline calls are grounded in CRM evidence, not gut feel - Comfortable in a transformation environment — willing to build process from scratch where needed - Degree in Business, Technology, or a related field preferred but not essential Benefits - A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio - Direct influence on revenue outcomes with strong leadership team support - An established customer base and proven products as your foundation - Performance-based compensation with a variable component tied to measurable results Company Description iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.

Role Description Lead the transformation of our customer acquisition and lifecycle management capabilities. You'll build and scale our digital marketing engine and customer success function from the ground up, driving measurable growth across our diverse product portfolio. This is a performance-driven role with clear metrics and accountability for business outcomes. Key Responsibilities - Product Marketing & Go-To-Market (GTM) - Define and own the positioning, messaging, and go-to-market strategy for each product in the portfolio, ensuring alignment with specific customer segments. - Translate product capabilities into commercial value propositions that sales and CS can actually use. - Own competitive intelligence and market positioning on an ongoing basis. - Demand Generation - Build and manage a multi-channel demand generation strategy, including paid, SEO, email, content, and events. - Implement and optimise marketing automation and CRM integration to support lead scoring, nurturing, and conversion. - Own campaign performance, focusing on MQLs, CPL, and pipeline contribution. - Customer Success - Take commercial ownership of the Customer Success function, including retention, onboarding, adoption, and expansion across the client base. - Build the frameworks and processes for a CS function that scales, including health scoring, renewal management, and proactive engagement. - This function will evolve into a unified Sales & Customer Success team as the business grows. - Performance & Reporting - Own the marketing and CS KPI framework, define the metrics, build the dashboards, and report to the MD with clarity and honesty. - Make decisions based on data, optimising continuously and delivering against aggressive targets for marketing and customer success KPIs. - Lead and coordinate a fully outsourced execution model, managing external agencies for creative, web, paid media, SEO, and content production. Qualifications - 2–5 years of experience in B2B marketing, with at least 1 year in a leadership or ownership role, in-house, not agency. - Demonstrated track record of building demand generation engines with measurable results, pipeline, CAC, and conversion rates. - Experience owning GTM strategy for a SaaS product, not just executing it. - Comfortable working in a lean environment where you build before you delegate. Requirements - Commercially oriented, thinking in CAC, LTV, ARR, churn, and pipeline. - Hands-on with marketing automation and CRM platforms. - Able to brief, manage, and hold accountable external agencies without micromanaging. - Data-driven decision maker who can also write a compelling brief or a sharp value proposition. Benefits - Opportunity to build and scale critical functions with significant business impact. - Autonomy to implement modern marketing and customer success best practices. - Established customer base and proven products as foundation. - Additional performance-based compensation with significant variable component tied to measurable results. - Collaborative environment with supportive executive team. - European scope with potential for international impact. - Career progression opportunities in a growing organization. - Competitive compensation, including a company laptop for business use and business expenses. - Annual leave entitlement aligned to location-based, with gradual progression up to a maximum of 30 days. Company Description iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents. - ISO 9001:2015 and ISO/IEC 27001-2013 accredited. - Recognized in our Quality Management Systems (AMS) and Information Security Management Systems. Company Values - Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations. - Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships. - International Team with a Family Spirit: Our culture values collaboration, appreciation, and personal development.

Role Description The Channel Sales Partner Manager is an established role within ITS's Print & Copy Channel Business Unit. The Partner Manager will take full ownership of the commercial intelligence for ITS's channel product portfolio in France, driving market understanding, shaping channel strategy, and ensuring seamless alignment across development, sales, and marketing. With a strong focus on the French market, the role plays a critical part in defining the channel partner strategy and uniting all commercial functions behind a clear, coherent direction. Key Responsibilities - Drive channel sales by implementing iTS’s strategic goals and objectives. - Act as the primary point of contact for iTS partners and customers. - Build and maintain strong, long-term relationships with partners. - Focus on sales and presales activities to maximize revenue growth. Additional Responsibilities - Based in France, with regular travel across France. - Achieve monthly sales targets by managing and motivating resellers to perform. - Recruit, grow, and manage the reseller network through proactive outreach, including cold calling and relationship building. - Manage partners/dealers and drive sales for solutions such as PaperCut (MF, NG, Hive, Pocket), Umango, Docslide, and iTS print and copy control hardware. - Deliver sales and product training to new resellers and provide periodic refresher sessions for existing partners. - Maintain accurate customer and reseller records in our CRM system (webCRM). - Distribute promotional materials, letters, and email campaigns regularly. - Educate resellers on new features and products as they become available. - Maintain dealer price lists and communicate updates promptly. - Issue Not-for-Resale licenses and set up trials when required. - Invite customers and resellers to conferences, exhibitions, and events. - Host monthly webinars to educate and promote iTS solutions and services. - Collaborate with the Marketing Department on email campaigns, direct mail, and website content for iTS and Print and Copy Control platforms. - Support resellers with tenders and respond to technical/functional queries. - Generate quotations and verify pricing accuracy. - Demonstrate software to resellers’ end-users when required. - Attend monthly sales meetings online and at iTS offices across Europe. - Perform general administrative tasks as needed. Qualifications - Minimum 2–3 years of proven experience in direct or channel sales, negotiation and achieving targets. - Strong outbound sales skills, including cold calling and lead generation. - Excellent business acumen and a successful track record in sales. - Exceptional communication skills in French & English (spoken and written). - Experience managing reseller networks is preferred but not essential if you have strong direct sales experience. - Background in selling software solutions or technical products is advantageous (full training provided). - Knowledge of the print and copy dealer industry is a plus but not mandatory. - Ability to work under pressure, adapt to changing priorities, and maintain flexibility. - High attention to detail and commitment to delivering outstanding customer service. - Positive attitude, willingness to learn, and ambition to grow within a dynamic organization. - Self-disciplined with the ability to work independently and collaboratively. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM systems. What Sets You Apart - You have a genuine understanding of the French channel landscape and know how to build and nurture partner relationships that drive measurable commercial results. - You can operate at both a strategic and executional level — defining the channel partner strategy one day and managing partner negotiations and joint business plans the next. - You are comfortable working in a fast-paced, evolving environment and can translate complex market dynamics into clear priorities and actionable plans. - You have a proven track record of working cross-functionally across product, sales, and marketing, and can influence and drive outcomes without direct authority. - You understand what motivates channel partners and always lead with value — positioning ITS's product portfolio in a way that resonates with both partners and end customers. - You bring a results-driven mindset, combining commercial intelligence with a hands-on approach to ensure targets are met and partner relationships are continuously developed. Benefits - A career within a stable, established global organization recognized as a leader in its field. - Competitive salary based on experience. - Uncapped commission structure plus an annual bonus for achieving targets. - Company laptop and mobile phone. - Business travel reimbursement (per mile and or km). - 25 days annual leave. - Extensive training and ongoing support. - A dynamic, international work environment with a strong team ethos and a family feel. Company Description iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.