• Ensure that all escalated incidents are handled within SLA’s. • Act as expert support for Linux stack related incidents and support requests. • Installation, configuration, and support of Linux environment. • Manage problem resolution with third party vendors. • Participate in Problem management processes. • Support company Linux infrastructure on premise and in a Cloud • Provide operational administration and configuration support for highly available server landscapes. • Deliver new services according to the business requirements. • Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards. • Identify opportunities for process improvement and efficiency enhancements. • Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.

Role Description The Client Support & Financial Administration Specialist will support daily customer interactions, administrative coordination, appointment assistance, documentation management, and general financial administrative support. This role requires strong communication skills, attention to detail, professionalism, and the ability to manage responsibilities in a structured remote environment. The ideal candidate is organized, dependable, customer-focused, and comfortable handling administrative and operational tasks with accuracy and professionalism. Key Responsibilities - Provide professional support to clients through email and internal communication platforms - Assist with appointment coordination and customer scheduling support - Maintain accurate customer, administrative, and financial support records - Support invoice tracking, documentation organization, and reporting assistance - Assist with administrative workflow coordination and operational support activities - Maintain organized digital records and internal documentation - Coordinate professionally with internal departments and support teams - Support customer follow-up and general service-related inquiries - Ensure professionalism, confidentiality, and accuracy in all communications and administrative tasks - Assist with day-to-day remote operational and client support functions Qualifications - Strong written and verbal communication skills - Professional and customer-focused approach - Excellent organizational and multitasking abilities - High attention to detail and accuracy - Comfortable working independently in a remote environment - Basic proficiency with email, spreadsheets, and administrative software tools - Ability to manage priorities and meet deadlines professionally - Positive attitude with strong problem-solving skills - Previous customer service, administrative, billing, or financial support experience is beneficial but not required Benefits - Fully Remote Work Environment - Paid Training and Structured Onboarding - Competitive Hourly Compensation - Flexible and Supportive Team Culture - Professional Development Opportunities - Stable Full-Time Career Opportunity - Collaborative Remote Team Environment - Ongoing Administrative and Team Support Company Description Eclaire Salon is a client-focused beauty and service organization committed to delivering professional customer experiences through operational excellence, responsive communication, and administrative support. We value professionalism, collaboration, organization, and a positive remote work culture that supports both our clients and internal team operations. Eclaire Salon is committed to maintaining a professional, inclusive, and respectful workplace environment for all employees and applicants. We provide equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We value professionalism, collaboration, diversity, and integrity throughout our organization.

Role Description The Manager, US Meetings Management plays a key role in the planning, execution, and continuous improvement of meetings and events in support of business and brand objectives. This role partners closely with cross-functional stakeholders to deliver high-quality, compliant programs while driving operational consistency and efficiency across the meetings management function. The Manager is responsible for end-to-end program execution, budget management, and vendor coordination, ensuring seamless delivery and a strong stakeholder experience. This individual contributes to process improvements, supports best practice implementation, and helps drive alignment across teams. Key Responsibilities - Partner with Stakeholders and Program Leads to define meeting and event objectives, ensuring alignment on goals, expectations, and deliverables. - Lead end-to-end planning and execution of meetings, events, and congresses, ensuring high-quality delivery and a seamless attendee experience. - Develop and manage program budgets, including tracking, forecasting, and reconciliation, ensuring adherence to financial guidelines. - Support hotel and venue sourcing, contract review, and negotiations to ensure alignment with program objectives and budget. - Oversee all logistical components of program delivery, including vendor management, speaker coordination, audio-visual production, technology tools (e.g., Cvent), and onsite execution. - Ensure compliance with all legal, regulatory, and corporate requirements, including Sunshine Act reporting and HCP engagement guidelines. - Drive cross-functional collaboration (e.g., Marketing, Medical, Legal, Compliance, Finance, Travel, and Communications) to ensure seamless execution and alignment throughout the program lifecycle. - Lead planning meetings, manage timelines, and hold stakeholders accountable to key milestones and deliverables. - Manage meeting documentation and approval processes, ensuring all required materials and agreements are completed accurately and on time. - Build and maintain strong stakeholder and vendor relationships to support program success. - Identify and support process improvement initiatives, contributing to the development and enhancement of SOPs and best practices. - Support administrative and operational tasks, including purchase requisitions, change orders, and sponsorship coordination. - Perform additional responsibilities as needed, contributing to team priorities and overall program success. Qualifications - Bachelor’s degree required. - 5+ years of experience in meetings and events management, with biotech/pharmaceutical industry experience preferred. - Hands-on experience with meetings management tools and technology (e.g., Cvent required). - Strong financial acumen with experience managing program budgets. - Excellent organizational and project management skills, with the ability to manage multiple priorities effectively. - Strong verbal and written communication skills, with the ability to collaborate across cross-functional teams and engage with stakeholders. - Proven ability to work in a fast-paced environment and deliver high-quality results under tight timelines. - High level of professionalism and commitment to delivering exceptional service. - Knowledge of Sunshine Act reporting requirements and pharmaceutical industry guidelines related to HCP engagement and hospitality compliance. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Ability to travel and provide onsite support for meetings and events as needed. Requirements - U.S. Pay Range: $113,900.00 - $154,100.00 - This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Benefits - Comprehensive benefits including medical, dental, and vision coverage. - Life and disability insurance. - Lifestyle reimbursement program. - Flexible spending and health savings accounts. - 401(k) with a generous company match. - Paid time off, wellness days, holidays, and two company-wide recharge breaks. - Generous family resources and leave.

• Serve as the primary administrator for the DIAL AWSGovCloud environment. • Oversee essential platforms such as AMANDA, FileCloud, and the DIAL Virtual Desktop infrastructure (VDI). • Manage AWS infrastructure for VDI. • Handle staff onboarding troubleshooting issues and providing technical support to users. • Complete assigned tasks, provide clear status updates, adhere to quality standards, and work collaboratively. • Handle on-call nightly and weekend patching upgrades, and troubleshooting. • Work independently with little supervision or guidance.