Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements. - Participate in workshops with customers to assess current processes and establish future-state processes. - Design and deliver ServiceNow ITOM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. - Provide oversight and unit testing of code developed by partner or customer employees. - Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. - Provide feedback to product development to improve the product based on experiences gained with customers. - Maintain skills / certifications. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years experience as part of a professional services organization; or equivalent education/experience - Experience driving operational stability and efficiency by visualizing infrastructure configurations and organizing dependency relationships in on-premises and/or cloud environments. - A proactive mindset toward learning new technology areas and unfamiliar products, with the flexibility to adapt to rapidly changing operational environments. - Ability to travel up to 20% - Creative with comfort running projects independently - Success driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow - Native fluency in Japanese language - Authorization to work in Japan FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. • Focus on hands-on configuration and development. • Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer. • Write clean, well-tested server-side and client-side scripts. • Develop scoped applications that follow platform best practices. • Build integrations with enterprise systems. • Develop catalog items, request workflows, and end-to-end fulfillment automation. • Implement Service Portal and custom portal experiences. • Develop and maintain CMDB integrations. • Implement reports, dashboards, and Performance Analytics. • Participate in design reviews and document technical decisions. • Troubleshoot performance, scripting, and integration issues.

• Lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. • Combine deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization. • Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. • Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. • Lead major platform upgrades, release management cycles, and platform health initiatives. • Mentor developers, admins, and tech leads on ServiceNow best practices.

• Define and maintain HR technology architecture standards and integration principles. • Design end-to-end solutions across ServiceNow HRSD, HRIS, identity/access management, collaboration tools, and enterprise platforms. • Lead integrations between HR systems such as SAP SuccessFactors, payroll, ITSM, document management, and communication platforms. • Drive automation, self-service, workflow simplification, and employee experience improvements. • Partner with HR, IT, Security, and external vendors on solution delivery and roadmap planning. • Ensure compliance with security, data privacy, audit, and governance standards. • Support AI-enabled HR operations, case management optimization, and service analytics. • Provide architectural guidance for APIs, middleware, event-based integrations, and cloud-native solutions.