Headquartered in New York, New York, Grafana Labs is an IT company specializing in developing accessible, user-friendly, and open-source metric visualization tools. Established in
Senior Manager, Web Technology
Location
Canada
Posted
10 days ago
Salary
$186.4K - $223.6K / year
Seniority
Senior
Job Description
Senior Manager, Web Technology
Grafana Labs
• Lead AI-enabled website transformation. Drive the evolution of grafana.com into an AI-first, agent-ready platform optimized for humans, search engines, AI assistants, agents, and LLMs. Build practical AI-enabled systems for content workflows, QA, personalization, localization, analytics, experimentation, and web operations. • Own the web platform. Ensure the marketing website is stable, secure, performant, dependable, and easy to evolve. Define practical standards for reliability, incident handling, operational visibility, platform health, performance, and security hygiene. • Improve delivery predictability. Own the operating system for web technology work including clear operating cadences for roadmap reviews, stakeholder updates, prioritization, and delivery accountability. Use automation and AI-assisted workflows to reduce coordination overhead and improve clarity. • Build better digital experiences. Partner with marketing, product, design, and engineering stakeholders to help create a more seamless path from website visit to product trial and activation across different user intents and journeys. • Scale self-serve web operations. Make the site easier for internal teams to edit and maintain through strong CMS models, reusable patterns, content and UX guardrails, documentation, and governance. • Lead and grow the web team. Lead with clarity, accountability, strong technical judgment, and open communication while helping the team balance operational rigor with thoughtful innovation. Manage, mentor, and develop a team of web developers by raising technical standards, building AI-first development practices, clarifying ownership, and helping each person increase their impact and strategic contribution.
Job Requirements
- You have a strong point of view on how AI will change web strategy, web operations, and digital user experiences, and you can turn that point of view into practical systems, workflows, experiments, and measurable improvements.
- You have strong technical judgment and can earn the trust of experienced engineers while communicating clearly with marketing and executive stakeholders.
- You have experience leading web engineering teams and building reliable, scalable, high-performing web platforms with strong operational discipline and delivery predictability.
- You understand modern frontend engineering, CMS-driven websites, analytics, integrations, performance, security, launch operations, and AI-enabled digital experiences.
- You can turn ambiguous business needs into clear technical plans, priorities, timelines, tradeoffs, and decisions.
- You have a strong operational mindset and improve delivery through better systems, not last-minute heroics.
- You care about team growth and know how to develop engineers through mentorship, accountability, and meaningful ownership.
- You focus on measurable impact across reliability, content velocity, self-serve adoption, discoverability, funnel performance, AI-enabled efficiency, and user engagement.
- Experience with Next.js, React, TypeScript, Tailwind, Storyblok, Vercel, Algolia, RudderStack, BigQuery, AirOps, and similar tools.
- Experience using AI to improve engineering workflows, QA, documentation, planning, analytics, experimentation, or operational reporting.
- Experience creating self-serve systems that help marketing, content, events, and regional teams move faster without compromising quality.
- Experience building AI-enabled web experiences, agent-ready content systems, personalization, chat experiences, or LLM-optimized websites.
Benefits
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Balance is Key - Global annual leave policy of 30 days per annum
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Specialty Business Manager, Dermatology
Takeda PharmaceuticalsTakeda Pharmaceuticals is a global biopharmaceutical company engaged primarily in the research, development, manufacture, and marketing of pharmaceutical products. Ultimately, the
Title: Specialty Business Manager, Derm - Portland, ME Location: USA - ME - Virtual Job Description: About the Role The Dermatology sales force is primarily responsible for driving demand following potential regulatory approval for the assigned product through education. They are responsible for educating healthcare providers (HCPs) and optimizing the business opportunities in targeted physician offices, key clinics and hospital accounts that specialize in the Dermatology therapeutic area. The Specialty Business Manager (SBM) will be required to demonstrate excellence in developing and applying business processes that benefit patients and lead to the achievement of sales goals and objectives. How you will contribute: - Support account on-boarding through education. - Engage in clinical selling activities, including delivering the clinical value proposition, advancing customers across a brand educational continuum. - Support initial clinical and patient access education for medical staff. - Coordinate and support clinical education opportunities and programs for HCPs, such as peer-to-peer education. - Conduct account management activities within Dermatology practices, clinics and outlets as well as independent physician offices. - Attain sales goals and objectives by delivering product volume as well as other key metrics in the assigned Territory. Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment, which may include physicians within specialty medical practices and their staff, specialists within local hospitals, clinics, and support staff as well as pharmacists within a specific geographic area - Establish professional working relationships with Health Care Providers decision makers, support staff, and other stakeholders within assigned customers, to support the safe and effective use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. - Develop and deliver a targeted sales message to HCPs to support patients’ safe and effective use of assigned product based on accurate clinical information, utilizing approved marketing materials and medical reprints, and discuss therapeutic strategies to inform and educate decision makers. - Executes marketing strategies at the local level, leveraging resources appropriately and working successfully with company team members and counterparts to share ideas and information to enhance business results. Accountable to build customer engagement by identifying and cultivating relationships and educating key decision makers at the local level who can inform decision making within the healthcare provider systems and specialty medical practices. - Presents complex clinical and business information on the assigned products and patient support services to an audience of office and institutional based Dermatologists, health care professionals, professional and patient groups, and others involved in the decision-making process. - Develop and implement medical education opportunities and sponsor programs to expand the knowledge of healthcare professionals. Frequently educate self on the latest information related to disease states, treatments and the changing business environment. - Strategically manages all allocated resources provided including financial/budgets, managed markets, medical affairs, home office, etc. - Exemplify Takeda’s patient-first values and commitment to upholding high standards of customer satisfaction. Adhere to all Takeda compliance policies, guidelines, and training. Demonstrate leadership and integrity by seeking clarification when uncertain on compliance matters. Minimum Requirements/Qualifications Required - Bachelors degree – BA/BS - 3+ years of successful selling experience in pharmaceutical, biotech or medical device and/or relevant clinical or industry experience.; OR 2+years of successful selling experience at Takeda - Experience calling on Dermatologists/Dermatology highly preferred - Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions. - Demonstrated understanding of managed care landscape and how it influences/impacts business. - Strong verbal, influencing, presentation and written communication skills. - Strong collaboration skills and success working in teams. - Reside within or close proximity to assigned geography. Preferred: - A minimum of 5 years’ direct selling experience to healthcare professionals in the pharmaceutical, biotech, device or healthcare industry and/or relevant clinical or industry experience - Experience in calling on Dermatologists - Experience with managing and communicating complex reimbursement issues Training Requirements: - This position and continued employment are contingent upon the employee successfully passing mandatory product training which includes written and oral examinations. - External Takeda Hires Only: During that training period, the employee will be classified as a non-exempt employee and will be eligible for overtime during the training period only in accordance with applicable federal and/or state law, but the employee will not be eligible for any Takeda-related sales incentive programs and/or other production-based bonuses. The training period will consist of live instruction, independent study, role play, and other training related activities which should take no more than 8 hours per day and 40 hours total in a work week. - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status and will no longer be eligible for overtime. They will then be paid on a bi-weekly basis and eligible to participate in various Takeda related sales incentive programs and/or contests. LICENSES/CERTIFICATIONS: - Valid Driver's License TRAVEL REQUIREMENTS: - Ability to drive and/or fly to accounts and occasional business meetings - Some overnight travel of up to 25-50% may be required depending on geographic assignment Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: Maine - Virtual U.S. Hourly Wage Range: $63.51 - $87.31 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations Maine - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No
Specialty Business Manager, Dermatology
Takeda PharmaceuticalsTakeda Pharmaceuticals is a global biopharmaceutical company engaged primarily in the research, development, manufacture, and marketing of pharmaceutical products. Ultimately, the
Title: Specialty Business Manager, Derm - Boston, MA Location: Massachusetts - Virtual Job Description: By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. About the Role The Dermatology sales force is primarily responsible for driving demand following potential regulatory approval for the assigned product through education. They are responsible for educating healthcare providers (HCPs) and optimizing the business opportunities in targeted physician offices, key clinics and hospital accounts that specialize in the Dermatology therapeutic area. The Specialty Business Manager (SBM) will be required to demonstrate excellence in developing and applying business processes that benefit patients and lead to the achievement of sales goals and objectives. How you will contribute: - Support account on-boarding through education. - Engage in clinical selling activities, including delivering the clinical value proposition, advancing customers across a brand educational continuum. - Support initial clinical and patient access education for medical staff. - Coordinate and support clinical education opportunities and programs for HCPs, such as peer-to-peer education. - Conduct account management activities within Dermatology practices, clinics and outlets as well as independent physician offices. - Attain sales goals and objectives by delivering product volume as well as other key metrics in the assigned Territory. Utilize discretion and judgment to execute the franchise and company brand strategy and tactics within the assigned customer segment, which may include physicians within specialty medical practices and their staff, specialists within local hospitals, clinics, and support staff as well as pharmacists within a specific geographic area - Establish professional working relationships with Health Care Providers decision makers, support staff, and other stakeholders within assigned customers, to support the safe and effective use of the company's products - through developing and applying clinical and business expertise, and effective selling skills. - Develop and deliver a targeted sales message to HCPs to support patients’ safe and effective use of assigned product based on accurate clinical information, utilizing approved marketing materials and medical reprints, and discuss therapeutic strategies to inform and educate decision makers. - Executes marketing strategies at the local level, leveraging resources appropriately and working successfully with company team members and counterparts to share ideas and information to enhance business results. Accountable to build customer engagement by identifying and cultivating relationships and educating key decision makers at the local level who can inform decision making within the healthcare provider systems and specialty medical practices. - Presents complex clinical and business information on the assigned products and patient support services to an audience of office and institutional based Dermatologists, health care professionals, professional and patient groups, and others involved in the decision-making process. - Develop and implement medical education opportunities and sponsor programs to expand the knowledge of healthcare professionals. Frequently educate self on the latest information related to disease states, treatments and the changing business environment. - Strategically manages all allocated resources provided including financial/budgets, managed markets, medical affairs, home office, etc. - Exemplify Takeda’s patient-first values and commitment to upholding high standards of customer satisfaction. Adhere to all Takeda compliance policies, guidelines, and training. Demonstrate leadership and integrity by seeking clarification when uncertain on compliance matters. Minimum Requirements/Qualifications Required - Bachelors degree – BA/BS - 3+ years of successful selling experience in pharmaceutical, biotech or medical device and/or relevant clinical or industry experience.; OR 2+years of successful selling experience at Takeda - Experience calling on Dermatologists/Dermatology highly preferred - Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions. - Demonstrated understanding of managed care landscape and how it influences/impacts business. - Strong verbal, influencing, presentation and written communication skills. - Strong collaboration skills and success working in teams. - Reside within or close proximity to assigned geography. Preferred: - A minimum of 5 years’ direct selling experience to healthcare professionals in the pharmaceutical, biotech, device or healthcare industry and/or relevant clinical or industry experience - Experience in calling on Dermatologists - Experience with managing and communicating complex reimbursement issues Training Requirements: - This position and continued employment are contingent upon the employee successfully passing mandatory product training which includes written and oral examinations. - External Takeda Hires Only: During that training period, the employee will be classified as a non-exempt employee and will be eligible for overtime during the training period only in accordance with applicable federal and/or state law, but the employee will not be eligible for any Takeda-related sales incentive programs and/or other production-based bonuses. The training period will consist of live instruction, independent study, role play, and other training related activities which should take no more than 8 hours per day and 40 hours total in a work week. - After successful passage of the mandatory product training examinations, the employee will be transitioned to exempt status and will no longer be eligible for overtime. They will then be paid on a bi-weekly basis and eligible to participate in various Takeda related sales incentive programs and/or contests. LICENSES/CERTIFICATIONS: - Valid Driver's License TRAVEL REQUIREMENTS: - Ability to drive and/or fly to accounts and occasional business meetings - Some overnight travel of up to 25-50% may be required depending on geographic assignment Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: Massachusetts - Virtual U.S. Hourly Wage Range: $63.51 - $87.31 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations Massachusetts - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Put customers first: Make sure your team's work starts and ends with the customer. Growth that erodes trust isn't growth. You're building a team that earns the right to expand relationships, not one that just chases numbers. • Lead and coach your team: Run regular 1:1s, business reviews and deal reviews. Give direct, honest feedback. Help each person on your team get meaningfully better at their job. • Drive expansion revenue: Own your team's commercial targets across product attach, upsell, and wallet share growth. Know which accounts to push and when. • Use technology to scale: Identify where AI and automation can take operational work off your team's plate so they spend more time talking to customers. Build native automations, design AI-forward workflows, and partner with RevOps and Engineering to push the limits of what your team can do with fewer manual processes. • Stay nimble and test constantly: Run small experiments to find signal. Test messaging, segmentation, cadence, and channels. Look at the data, learn fast, and adjust. The competitive landscape shifts regularly, and your team's approach needs to shift with it. • Work cross-functionally: Translate what you're hearing from customers into something Product, Operations, Marketing, and Compliance can act on.



