We deliver IT services and solutions provided by a team of passionate problem solving individuals highly skilled.
Trainee Technical Support Engineer
Location
Mexico
Posted
8 days ago
Salary
0
Seniority
Mid Level
Job Description
Trainee Technical Support Engineer
Enroute
Role Description Enroute is seeking a Technical Support Trainee to join our team on a project-based engagement. In this role, you will: - Support day-to-day technical operations. - Assist in troubleshooting issues and provide first-level support to users. - Collaborate with cross-functional teams to ensure timely resolution of incidents. - Contribute to maintaining system stability and user satisfaction. The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced environment. You are proactive, curious about technology, and motivated to grow your technical skills while delivering high-quality support. Qualifications - 1–2 years of experience in web development or technical support roles (Junior level). - Solid knowledge of JavaScript, HTML, and CSS. - Basic understanding of Web Development principles and front-end architecture. - Experience analyzing technical issues in web-based environments. - Ability to read logs and analyze system behavior to identify potential root causes. - Strong written and verbal communication skills for clear documentation and issue reporting. - Advanced English level. - Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools). Requirements - Triage and investigate incoming technical issues and support tickets. - Analyze logs, system behavior, and reported symptoms to identify root causes. - Reproduce reported issues and validate problems when possible. - Detect recurring issues and identify patterns across multiple cases. - Document findings, troubleshooting steps, and technical observations clearly and accurately. - Escalate issues to Engineering or Senior Support following defined processes. - Track issue status and follow up to ensure proper resolution. - Support validation of fixes and confirm successful issue resolution. - Maintain internal documentation, FAQs, and troubleshooting guides. - Participate in training sessions, shadowing, and continuous improvement initiatives. Benefits - Monetary compensation - Year-end Bonus - IMSS, AFORE, INFONAVIT - Major Medical Expenses Insurance - Minor Medical Expenses Insurance - Life Insurance - Funeral Expenses Insurance - Preferential rates for car insurance - TDU Membership - Holidays and Vacations - Taquitos Rewards - Amazon Gift Card on your Birthday - Work-from-home Bonus
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