• Own complete revenue accountability for the AdOps function, including delivery against quarterly and annual revenue targets with a clear mandate for quarter-on-quarter growth • Proactively identify and surface upsell, cross-sell, and incremental revenue opportunities from campaign performance data, inventory availability, and client engagement patterns • Partner with Sales and Customer Success to build a structured pipeline of incremental asks—packaging underutilized inventory, high-performing placements, and audience extensions into actionable upsell recommendations • Track and report on revenue delivery, at-risk campaigns, and growth opportunities as part of regular leadership and ELT reporting cadences • Develop a commercial instinct within the AdOps team—ensuring every campaign manager understands the revenue impact of their delivery decisions, not just the operational mechanics • Maintain a clear-eyed view of operational costs, gross margins, and cost-per-delivery across all campaign types and channels • Continuously evaluate the vendor and ad tech stack for cost efficiency—actively seeking cheaper but equally effective alternatives for ad serving, verification, data, and programmatic partners • Negotiate vendor contracts and renewals with a margin-first mindset, benchmarking costs against industry standards and internal ROI thresholds • Build and maintain a cost-of-delivery model that gives leadership visibility into margin trends, cost drivers, and optimization opportunities • Manage budgets and expenses related to ad operations, working with Finance to ensure accurate forecasting and reporting • Take ownership of training the Sales team to effectively position, pitch, and sell Display advertising products in the market—ensuring sellers understand inventory, targeting capabilities, performance benchmarks, and competitive differentiation • Oversee the end-to-end execution of digital advertising campaigns, including creative trafficking, targeting, pacing, troubleshooting, and performance reporting across display, native, newsletter, and programmatic channels • Own and enforce end-to-end QA standards across the campaign lifecycle—from creative intake and trafficking setup through delivery, reporting, and close-out—ensuring zero defect handoffs to clients and internal stakeholders • Maximize ad inventory utilization across Spiceworks.com properties, tracking sell through rates, monitoring availability, and communicating performance expectations with Sales and Finance stakeholders • Lead, mentor, and develop a team of ad operations professionals, providing guidance, feedback, and growth opportunities.

• Connect the unconnected with speed, reliability, and intelligence • Enable offshore drilling operations • Secure pipelines • Deliver managed Starlink at scale

• Partner with Practice Group Leaders and firm management to develop and execute operational plans aligned with strategic goals. • Facilitate day-to-day practice operations, including workflow coordination, resource planning, and innovation and process improvement initiatives. • Monitor key financial metrics including revenue, realization, utilization, expenses, and profitability, productivity, and client trends, and provide regular reporting and analysis. • Support budgeting, forecasting, pricing, and matter management activities in collaboration with practice group and firm leadership. • Identify opportunities to improve efficiency, standardize processes, and enhance service delivery across offices and teams. • Work with attorney leadership to support staffing models, workload balance, and capacity planning for lawyers and professional staff. • Act as a liaison between legal operations and other firm functions/administrative departments. • Collaborate with Human Resources on recruiting, onboarding, training, performance management, and professional development initiatives. • Coordinate with Marketing and Business Development and the Director of Client Relations on client-facing initiatives, pitches, and market-facing priorities. • Track and report on practice performance indicators and recommend actions to address risks, improve outcomes, and support growth.

• Manage customer orders from entry through delivery • Handle commercial orders and sample shipments • Maintain CRM master data • Coordinate with Sales, Supply Chain, logistics providers, and Finance • Proactively manage backorders and inventory exceptions • Resolve order- and shipment-related issues • Oversee return and replacement processes • Support timely conversion of quotations into orders • Maintain accurate Training records of HCP participants • Support HCP transparency reporting requirements • Assist the Customer Care Team in handling inquiries and complaints • Contribute to a customer-centric culture • Assist with sustainability and ESG reporting preparation