• Responsible for the product design and iteration of the company's payment middle platform, order system, and clearing module in Europe and Latin America, serving as the main person in charge of the company's core payment infrastructure product line. • Drive the product development roadmap and execution for the global fiat payment platform, focusing on backend capabilities. • Lead the design of the full lifecycle management system for orders: order creation, status transition, timeout handling, and reconciliation closed loop. • Design the clearing system: T+0/T+1 settlement schemes, multi-currency reconciliation rules, error handling, and fund verification. • Recommend integration strategy for global payment channels (PSPs, bank rails, local payment methods), ensuring scalable and standardized integration frameworks. • Build and optimize core system modules, including transaction lifecycle management, success rate optimization, latency reduction, and failure handling. • Partner with engineering, risk, compliance, and finance teams to design robust systems for settlement, reconciliation, and fund flow management. • Drive platform-level improvements to support global scalability, including multi-region architecture, localization frameworks, and system abstraction. • Define and monitor key system metrics (e.g., success rate, latency, reliability), and drive continuous optimization through data and experimentation. • Collaborate with internal product teams (e.g., wallet, account, growth infrastructure) to ensure seamless integration of payment capabilities across the ecosystem. • Act as a strong individual contributor, proactively identifying system gaps and driving end-to-end execution in a complex environment.

Role Description The Sr Product Owner is a leadership role within the business that is responsible for defining the vision and strategy of our systems to ensure the business operates with minimal waste or lookbacks in our administration and manufacturing processes. This is achieved by collaborating with business subject matter experts to ensure focus and alignment on highest value features, acting as the voice of the customer, and ensuring the development team delivers a product that aligns with overall business objectives by collaborating closely with cross-functional teams across the organization. Key Responsibilities - Product Vision & Strategy: Owning the product roadmap, defining the long-term vision, and setting strategic goals for the product aligned with business priorities. Partners with business stakeholders to ensure alignment of labor, processes, and technology changes. - Backlog Management: Maintaining and prioritizing the product backlog by creating user stories, defining acceptance criteria, and ensuring the team understands the value of each feature. - Stakeholder Management: Collaborating with diverse stakeholders including customers, sales, marketing, and executives to gather feedback, understand business needs, and communicate product updates. - Cross-functional Collaboration: Working closely with development teams, designers, quality assurance engineers, and project managers to ensure smooth product development and delivery. - Decision Making: Making informed decisions regarding product features, prioritization, and trade-offs based on business value and customer needs. - Business Analysis: Utilizes metrics and dashboards to inform strategic decisions. Qualifications - Bachelor’s degree - Minimum 3 years of experience in Product Ownership or equivalent role preferred Requirements - Scope and manage projects to align with strategic objectives. - Educate business users on managing and operating business processes. - Demonstrate strong organizational skills and the ability to prioritize tasks and projects for the team. - Exhibit strong proficiency with ERP (Enterprise Resource Planning) systems, and automation tools. - Display strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. - Manage process changes effectively. - Lead process redesign workshops. - Possess comprehensive knowledge of the print industry and its processes. Benefits - Comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance. - 401(k) retirement savings. - Paid time off. - Holidays and additional benefits. Company Description As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

• Drive the strategic direction, product vision, and roadmap for our SaaS platform and shared services. • Act as a bridge between business stakeholders and engineering teams, translating complex requirements into actionable product features. • Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery and high-quality outcomes. • Monitor product performance, user engagement, and market trends to continuously iterate and improve our offerings. • Collaborate with cross-functional teams to align product strategies with the company’s goals.

Role Description As a Technical Product Manager, you will be responsible for equipping your team with detailed requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals. Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion. What you will do to be successful in this role - Collaborate with engineering teams to ensure that solutions meet product requirements whilst providing guidance and oversight to ensure that solutions are feasible, scalable, maintainable, and meet quality standards. - Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria. - Participate in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities. - Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations. - Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery. - Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations. - Work closely with various internal and external stakeholders to ensure successful product development. - Analyze data and metrics to inform product decisions, measure product performance, and identify areas for improvement. - Support a strong culture of knowledge sharing and product decision and design documentation. Qualifications - Demonstrated experience as a Technical Product Manager, working in a modern software or product organization. - Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria. - Capable of prioritizing features, requirements, and tasks based on customer needs, business goals, and technical feasibility. - Competency to participate in technical discussions, code reviews, and architecture decisions. - Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value. - Strong analytical skills to collect, analyze, and interpret data to inform product decisions. - Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success. - Flexible to adapt to changing market conditions, customer needs, and business priorities. - Strong problem-solving skills to overcome technical, business, and customer challenges. - Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams. - Understanding of programming concepts, including data structures, algorithms, and software design patterns. - Knowledge of technical architecture, including system design, scalability, and performance optimization. Benefits - Generous annual leave that grows with tenure. - 15 paid sick days. - Bereavement, jury duty, and statutory holiday entitlements. - Parental leave. - Agile working options. - Extended health & dental benefits. - Employer-paid EAP. - Life Insurance, AD&D, LTD. - Spousal & dependent coverage options.