• Definir e evoluir a visão, estratégia e roadmap do produto de IA para suporte ao usuário em escala global; • Identificar oportunidades de melhoria na jornada de atendimento e suporte, utilizando IA generativa, NLP, automação e analytics; • Traduzir necessidades de clientes, usuários e áreas internas em requisitos claros de produto; • Priorizar backlog com base em impacto de negócio, experiência do usuário e viabilidade técnica; • Trabalhar em parceria com times de Engenharia, Data Science e Design para discovery, delivery e evolução contínua do produto; • Definir métricas de sucesso, acompanhar KPIs e gerar insights baseados em dados; • Liderar experimentos, testes A/B e validação de hipóteses para melhoria contínua; • Garantir governança, qualidade, ética e uso responsável das soluções de IA implementadas; • Atuar com stakeholders globais, alinhando prioridades entre diferentes regiões e unidades de negócio.

• Responsible for the product design and iteration of the company's payment middle platform, order system, and clearing module in Europe and Latin America, serving as the main person in charge of the company's core payment infrastructure product line. • Drive the product development roadmap and execution for the global fiat payment platform, focusing on backend capabilities. • Lead the design of the full lifecycle management system for orders: order creation, status transition, timeout handling, and reconciliation closed loop. • Design the clearing system: T+0/T+1 settlement schemes, multi-currency reconciliation rules, error handling, and fund verification. • Recommend integration strategy for global payment channels (PSPs, bank rails, local payment methods), ensuring scalable and standardized integration frameworks. • Build and optimize core system modules, including transaction lifecycle management, success rate optimization, latency reduction, and failure handling. • Partner with engineering, risk, compliance, and finance teams to design robust systems for settlement, reconciliation, and fund flow management. • Drive platform-level improvements to support global scalability, including multi-region architecture, localization frameworks, and system abstraction. • Define and monitor key system metrics (e.g., success rate, latency, reliability), and drive continuous optimization through data and experimentation. • Collaborate with internal product teams (e.g., wallet, account, growth infrastructure) to ensure seamless integration of payment capabilities across the ecosystem. • Act as a strong individual contributor, proactively identifying system gaps and driving end-to-end execution in a complex environment.

Role Description The Sr Product Owner is a leadership role within the business that is responsible for defining the vision and strategy of our systems to ensure the business operates with minimal waste or lookbacks in our administration and manufacturing processes. This is achieved by collaborating with business subject matter experts to ensure focus and alignment on highest value features, acting as the voice of the customer, and ensuring the development team delivers a product that aligns with overall business objectives by collaborating closely with cross-functional teams across the organization. Key Responsibilities - Product Vision & Strategy: Owning the product roadmap, defining the long-term vision, and setting strategic goals for the product aligned with business priorities. Partners with business stakeholders to ensure alignment of labor, processes, and technology changes. - Backlog Management: Maintaining and prioritizing the product backlog by creating user stories, defining acceptance criteria, and ensuring the team understands the value of each feature. - Stakeholder Management: Collaborating with diverse stakeholders including customers, sales, marketing, and executives to gather feedback, understand business needs, and communicate product updates. - Cross-functional Collaboration: Working closely with development teams, designers, quality assurance engineers, and project managers to ensure smooth product development and delivery. - Decision Making: Making informed decisions regarding product features, prioritization, and trade-offs based on business value and customer needs. - Business Analysis: Utilizes metrics and dashboards to inform strategic decisions. Qualifications - Bachelor’s degree - Minimum 3 years of experience in Product Ownership or equivalent role preferred Requirements - Scope and manage projects to align with strategic objectives. - Educate business users on managing and operating business processes. - Demonstrate strong organizational skills and the ability to prioritize tasks and projects for the team. - Exhibit strong proficiency with ERP (Enterprise Resource Planning) systems, and automation tools. - Display strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. - Manage process changes effectively. - Lead process redesign workshops. - Possess comprehensive knowledge of the print industry and its processes. Benefits - Comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance. - 401(k) retirement savings. - Paid time off. - Holidays and additional benefits. Company Description As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

• Drive the strategic direction, product vision, and roadmap for our SaaS platform and shared services. • Act as a bridge between business stakeholders and engineering teams, translating complex requirements into actionable product features. • Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery and high-quality outcomes. • Monitor product performance, user engagement, and market trends to continuously iterate and improve our offerings. • Collaborate with cross-functional teams to align product strategies with the company’s goals.