• Serve as the primary technical anchor for our customers, providing the expertise needed to build robust, production-grade applications on our agentic platform. • Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements. • Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks. • Assist in environment setup and perform code reviews to ensure applications are production-grade. • Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency. • Serve as the consistent expert for complex, customer-specific issues. • Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account. • Act as the initial point of contact for complex issues that "spill over" from the broader Operational team. • Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights.

• Guiding customers to build & release successfully • Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements. • Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks. • Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade. • Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency. Maintaining customer expertise in post-production. • Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues. • Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account. • General Technical Support Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team. • Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer.

• Design and implement simulation motifs to drive realistic network scenarios. • Execute performance tests on different network platforms. • Validating simulation models against hardware. • Create tools for performance analysis and visualization. • Evaluate performance and scalability of proposed architectures. • Apply software engineering best practices to ensure reliable and efficient simulation outcomes. • Collaborate closely with network architects, ASIC designers, and software engineers.

• Participate in rotating on-call approximately 20% of working time. • Lead end-to-end observability design for all features in production and internal usage. • Instrument features in Tealium products. • Implement monitoring and cost tracking. • Build open telemetry pipelines to track LLM request/response metrics, prompt engineering observability, token usage, hallucination detection, and failover.