Akka (formerly Lightbend)

• Own Service Level Objectives/Service Level Indicators (SLOs/SLIs) and error budgets across multi-cloud clusters (EKS, GKE, AKS); drive blameless post-mortems and systemic remediation. • Lead capacity planning with our customers, cluster lifecycle management, and Kubernetes and database upgrade cycles. • Define and enforce runbooks, on-call rotations, and escalation paths for the wider engineering organisation. • Own and evolve the IaC layer: Helm charts, Crossplane compositions, and FluxCD GitOps pipelines. • Design and maintain cloud-resource provisioning workflows that span all three cloud providers, with consistent policy controls. • Architect and operate connectivity patterns: AWS PrivateLink / Transit Gateway, GCP NCC, Azure VNet Peering, and cross-region ingress with Contour/Envoy. • Maintain and evolve the Linkerd service mesh for mTLS, workload identity (OIDC), and zero-trust authorisation policies. • Drive PKI hygiene with cert-manager: root/intermediate CA rotation, ACME certificate lifecycle, and secret management via KMS-backed Kubernetes vaults. • Own the observability stack: Prometheus, Cortex (multi-tenant metrics), OpenTelemetry sidecars, centralised log pipelines, and Groundcover / Grafana dashboards. • Establish alerting standards and SLO-based alerting rules; ensure distributed traces are actionable across JVM, Rust, and Go workloads. • Actively participate in on-call and lead the technical response for platform-level incidents. • Set engineering standards and review infrastructure changes across the team. • Partner with Security, Product, and Application Engineering to translate reliability requirements into platform capabilities. • Grow a team of 3–5 SREs through code review, architecture sessions, and career conversations.

• The VP of Delivery owns the end-to-end customer experience: proof of concepts, onboarding, production operations, reliability, support, and the human relationships that turn a first deployment into a long-term partnership. • Every customer's production health, renewal posture, and reference-ability. • You know the names of the top accounts, the state of their environments, and the next three things we owe them. • Reliability as the customer experiences it. SLO commitments to customers, incident response, change management, and the operational rituals that keep customer workloads running. • You hire, develop, and hold the bar for the people who are physically in the room (or on the call) with our customers. • You make sure our product and the way we deliver it actively help them maintain their own compliance posture. • You are the highest-fidelity signal in the company about what our customers actually need next, and you make sure that signal lands.

• Guiding customers to build & release successfully • Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements • Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks • Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade • Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency • Maintaining customer expertise in post-production • Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues • Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account • General Technical Support Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team • Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer

• Serve as the primary technical anchor for our customers, providing the expertise needed to build robust, production-grade applications on our agentic platform. • Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements. • Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks. • Assist in environment setup and perform code reviews to ensure applications are production-grade. • Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency. • Serve as the consistent expert for complex, customer-specific issues. • Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account. • Act as the initial point of contact for complex issues that "spill over" from the broader Operational team. • Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights.

• Guiding customers to build & release successfully • Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements. • Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks. • Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade. • Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency. Maintaining customer expertise in post-production. • Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues. • Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account. • General Technical Support Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team. • Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer.