Role Description Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you. As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact. What You’ll Do - Be the friendly voice that answers inbound calls and helps prospective members navigate their options - Educate callers about UPMC For Life and guide them toward the right resources - Support our Sales team by conducting outbound outreach (no cold calling) to prospective members - Assist individuals with enrolling in plans—right over the phone - Accurately document interactions and manage lead information in our CRM system - Contribute to additional data entry and support projects What Your Schedule Looks Like - Variable 8-hour shifts between 8:00 AM – 8:00 PM - Includes evenings and weekends as needed Why This Opportunity Stands Out - 100% remote - Competitive pay at $19/hour - Temporary role (up to 6 months) - A great way to get your foot in the door with a respected healthcare organization Qualifications - A passion for helping others and delivering excellent customer service - Strong communication skills and comfort speaking on the phone throughout the day - Ability to learn and explain Medicare and Special Needs Plan information - Comfort navigating multiple systems while multitasking (listening, typing, researching) - Attention to detail when documenting information Requirements - Internet speeds of 20 Mbps download / 5 Mbps upload or greater - Under 50ms ping and under 10ms jitter - Please note: Satellite, hotspot/cellular, or DSL services are not supported - High School graduate or equivalent preferred - Proficiency in typing, Windows Systems, and MS Office products - PA Accident and Health insurance is a plus - Ability to make independent decisions - Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred - Basic analytical skills necessary to evaluate customer needs - Exemplary Customer service skills and professionalism in adherence to UPMC-based values - Knowledge of Medicare or Insurance Terminology is a plus - Licensure, Certifications, and Clearances: Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal Company Description

• Prospect and identify new opportunities with e-commerce brands. • Manage the full sales cycle from A to Z: initial contact, qualification, demo, and closing. • Build and maintain long-term relationships with prospects and clients. • Collaborate with the delivery team to ensure a smooth handover after closing. • Contribute to the continuous improvement of our sales processes.

Role Description The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Establishes customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Resolves customer concerns by providing appropriate information regarding products and services. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Completes and ensures accurate validation of insurance benefits. - Provides customer follow-up as required. - Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results. Qualifications - High School Diploma or General Education Degree (GED) Required. - Inside sales experience Required. - Computer and data-entry skills Required. - Must have excellent telephone customer service. - Must be computer literate. - English -- oral and written. - Must be at least 18 years of age. - Medical industry knowledge beneficial. - Type at least 25-30 words per minute. Requirements - This position requires use of your own equipment. - The company does provide the hard phone. - Internet: High Speed (Minimum 50 mbps download / 20 mbps upload). - Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. - 2 modem/router ports are required. - Processor: 1.6 GHz or greater. - Memory: Minimum of 8 GB RAM. - Browser: Chrome, Edge. - Operating System: Windows 11 (No Chromebooks, No Macs). - Monitors: Dual monitors. - Headset and Webcam or internal camera: Wired, USB to be used during training/interviews. - Private HIPAA Compliant Workspace: must be in a non-shared room of the residence.

• Kaltakquise per Telefon: Du rufst Entscheider an und weckst echtes Interesse • Verkaufsgespräche via Zoom: Du präsentierst unsere Lösung und machst den Sack zu • CRM-Dokumentation: sauber arbeiten, damit dein Erfolg sichtbar wird • Mitarbeit an der Optimierung unserer Vertriebsprozesse: Deine Ideen sind willkommen!