Role Description The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Establishes customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Resolves customer concerns by providing appropriate information regarding products and services. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Completes and ensures accurate validation of insurance benefits. - Provides customer follow-up as required. - Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results. Qualifications - High School Diploma or General Education Degree (GED) Required. - Inside sales experience Required. - Computer and data-entry skills Required. - Must have excellent telephone customer service. - Must be computer literate. - English -- oral and written. - Must be at least 18 years of age. - Medical industry knowledge beneficial. - Type at least 25-30 words per minute. Requirements - This position requires use of your own equipment. - The company does provide the hard phone. - Internet: High Speed (Minimum 50 mbps download / 20 mbps upload). - Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. - 2 modem/router ports are required. - Processor: 1.6 GHz or greater. - Memory: Minimum of 8 GB RAM. - Browser: Chrome, Edge. - Operating System: Windows 11 (No Chromebooks, No Macs). - Monitors: Dual monitors. - Headset and Webcam or internal camera: Wired, USB to be used during training/interviews. - Private HIPAA Compliant Workspace: must be in a non-shared room of the residence.

• Kaltakquise per Telefon: Du rufst Entscheider an und weckst echtes Interesse • Verkaufsgespräche via Zoom: Du präsentierst unsere Lösung und machst den Sack zu • CRM-Dokumentation: sauber arbeiten, damit dein Erfolg sichtbar wird • Mitarbeit an der Optimierung unserer Vertriebsprozesse: Deine Ideen sind willkommen!

• Provide excellent customer service through phone, email, chat, and social channels. • Assist customers with order inquiries, returns, billing questions, and product information. • Accurately enter customer and order information into internal systems. • Resolve customer concerns professionally and escalate issues when necessary. • Maintain records of customer interactions and actions taken. • Identify opportunities to improve customer satisfaction and support sales initiatives. • Collaborate with team members and supervisors to ensure smooth operations.

Are You Ready to Make an Impact in Identity? We hire the best to work with the best. Every SailPoint Crew Member embodies four characteristics. Wicked Smart Our people are the best and the brightest in our field and are always looking to grow and learn more. Determined With the right training and resources, our people drive their own projects, without micromanagement. Communicative Knowing what is going on in the company and in the industry requires two-way communication – both from our employees and from our leadership. Collaborative We’re all on the same crew, and we like working both on our own and with each other – in the office, at community events or brainstorming over happy hour. SailPoint is looking for a talented, enthusiastic, and motivated Digital Sales Representative who will be responsible for driving sales growth through proactive outreach, relationship building, and strategic sales tactics. Using your experience in SaaS (Software as a Service) opportunity creation & sales, you will be responsible for delivering a positive customer experience using the SailPoint sales model while maximizing revenue in target accounts. In this role, you will be linked with a team of field sales counterparts (Outside Account Executive, SEs, Channel Partners, etc.) helping to penetrate new accounts and cross-sell into existing SailPoint accounts. The ideal candidate is a dynamic individual with effective communication skills, very well organized, a knack for persuasion, and a deep understanding of digital sales techniques. Qualifications: - Current experience in Enterprise Software Sales in an ISR type of role. - Experience upselling/closing small deals. - Must live in Austin (hybrid), Chicago, or the DC area- this is a requirement. - A bachelor’s degree is strongly preferred. - Experience in SLED/Public sector is preferred OTE: $120,000 ($84,000 base/ $36,000 uncapped commission) The Path to Success Our most successful DSR’s achieve these milestones to achieve early productivity & success. Within the first month your goals will include: - Complete Getting started Checklist, including Pre/Post Revenue Onboarding Coursework, attending HR onboarding Sessions, Access Identity University, and complete role specific suggested courses. - Familiarize yourself with the High-level Function Org Chart; a high-level understanding of our main 5 business functions and the teams that compose them. - Make use of all video collateral to augment onboarding training. - Learn the SailPoint pitch. - Meet the team – Digital Sales, your AE’s, Marketing, Channel, Sales Leadership. (Schedule intro meetings with key stakeholders as identified by your manager) - Meet your buddy and set up Bi-weekly meetings & 1 to 1’s with your manager. - Listen in and shadow your first discovery call. - Ensure access to and familiarity with all tools in your digital tech stack. - Walk your manager through prospecting efforts with LinkedIn, 6Sense, Outreach, ZoomInfo. Demonstrate knowledge in how to uncover corporate insights and persona-based imperatives. - Demonstrate how to sequence prospects, both outbound and inbound, effectively action all leads within time bound SLAs, and convert to opportunities within Salesforce. By the time you have been with SailPoint for 3 months you will have: - Completed Revenue Onboarding. - Completed mock discovery call and refined SailPoint Pitch. - Created a development plan for yourself and reviewed with your manager for alignment. - Continued to have periodic meetings with your buddy. - Shadowed 4 Discovery Calls. - Aligned and mapped your top 4 accounts. - Made your first 10 calls in Outreach. - Booked your first discovery call. - Created a minimum of one opportunity in Salesforce. - Delivered against Core KPI’s as documented in KPI Dashboard. By the end of your first 6 months, along with the previous milestones you will have: - Achieved funnel & pipeline targets and all critical activities managed through the KPI dashboard. - Closed a deal, as marked by DSR Closer, with support from AE (Account Executive). By the end of your first 12 months at SailPoint, along with the content in the previous milestones you will have: - Delivered against yearly target for funnel and pipeline. - Maintained KPI results on track with targets. - Closed deals independently without support of AE. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $58,100 - $97,963.60 Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.