• Identification, development and closing of new Managed Services opportunities, including managing complex sales cycles (enterprise and upper mid-market). • Proactive new customer acquisition and building sustainable relationships at decision-maker level, as well as developing strategic account plans together with account management and vendors. • Positioning of the Secure IT Services portfolio (Managed Security, Datacenter & Cloud, Network & Perimeter Security, Workplace & Endpoint, Sovereign Cloud & Hybrid). • Developing customer-specific operating models in collaboration with presales, delivery and consulting, and close coordination with delivery teams to establish scalable services. • Conducting and moderating workshops, presentations and executive meetings, and building a deep customer understanding (operations, compliance, resilience, security). • Monitoring relevant market trends (e.g., cyber resilience, AI security, sovereignty, NIS2, DORA, hybrid cloud).

• Identify, develop and close new Managed Services opportunities, including managing complex sales cycles (enterprise & upper mid-market) • Proactively acquire new customers and build sustainable relationships with decision-makers, and develop strategic account plans together with Account Management and vendors/technology partners • Position the Secure IT Services portfolio (Managed Security, Datacenter & Cloud, Network & Perimeter Security, Workplace & Endpoint, Sovereign Cloud & Hybrid) • Develop customer-specific operating models in collaboration with Presales, Delivery and Consulting, and closely coordinate with delivery teams to establish scalable services • Conduct and facilitate workshops, presentations and executive-level discussions, and build deep customer understanding (operations, compliance, resilience, security) • Monitor relevant market trends (e.g., cyber resilience, AI security, data sovereignty, NIS2, DORA, hybrid cloud)

Role Description Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you. As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact. What You’ll Do - Be the friendly voice that answers inbound calls and helps prospective members navigate their options - Educate callers about UPMC For Life and guide them toward the right resources - Support our Sales team by conducting outbound outreach (no cold calling) to prospective members - Assist individuals with enrolling in plans—right over the phone - Accurately document interactions and manage lead information in our CRM system - Contribute to additional data entry and support projects What Your Schedule Looks Like - Variable 8-hour shifts between 8:00 AM – 8:00 PM - Includes evenings and weekends as needed Why This Opportunity Stands Out - 100% remote - Competitive pay at $19/hour - Temporary role (up to 6 months) - A great way to get your foot in the door with a respected healthcare organization Qualifications - A passion for helping others and delivering excellent customer service - Strong communication skills and comfort speaking on the phone throughout the day - Ability to learn and explain Medicare and Special Needs Plan information - Comfort navigating multiple systems while multitasking (listening, typing, researching) - Attention to detail when documenting information Requirements - Internet speeds of 20 Mbps download / 5 Mbps upload or greater - Under 50ms ping and under 10ms jitter - Please note: Satellite, hotspot/cellular, or DSL services are not supported - High School graduate or equivalent preferred - Proficiency in typing, Windows Systems, and MS Office products - PA Accident and Health insurance is a plus - Ability to make independent decisions - Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred - Basic analytical skills necessary to evaluate customer needs - Exemplary Customer service skills and professionalism in adherence to UPMC-based values - Knowledge of Medicare or Insurance Terminology is a plus - Licensure, Certifications, and Clearances: Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal Company Description

• Prospect and identify new opportunities with e-commerce brands. • Manage the full sales cycle from A to Z: initial contact, qualification, demo, and closing. • Build and maintain long-term relationships with prospects and clients. • Collaborate with the delivery team to ensure a smooth handover after closing. • Contribute to the continuous improvement of our sales processes.