• Represent Mission Lane, professionally engaging with customers over the phone regarding past-due payment. • Leverage multiple software systems and technologies simultaneously to efficiently manage customer accounts and document all interactions. • Approach customers with dignity and respect, identifying reasons for account delinquency. • Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions. • Maintain strict adherence to all company policy, procedures, and regulatory requirements, while consistently delivering high-quality customer service.

• Own the global strategy and execution for Motive’s highest-value revenue streams • Lead a high-performing team of 5–10 Collections Specialists based in Pakistan • Design systems, SOPs, and cross-functional partnerships to minimize DSO and protect cash flow • Act as the bridge between Finance, Sales, and Legal for complex negotiations • Deliver accurate quarterly cash collection forecasts • Identify trends, predict delinquencies, and report KPIs to executive leadership • Design and implement best-in-class SOPs for Enterprise collections • Directly engage with Fortune 500 clients for payment navigation • Drive aggressive targets for reducing DSO and minimizing Bad Debt Expense • Review aging reports and tackle delinquent accounts

• Join a growing medical practice as an AR Collections & Billing Support specialist, handling patient-facing collections calls and billing overflow during Pacific Time office hours. • Work directly with our in-house billing team in a hybrid staffing model, providing exceptional customer service to patients regarding account balances. • Support billing operations during peak periods and growth phases while working under direct client oversight. • Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity** • Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation** • Collaborate closely with in-house billing team under a hybrid staffing model** • Maintain quality service standards and cultural sensitivity in all patient interactions

• Join a growing medical practice as an AR Collections & Billing Support specialist, handling patient-facing collections calls and billing overflow during Pacific Time office hours. • Work directly with our in-house billing team in a hybrid staffing model, providing exceptional customer service to patients regarding account balances. • Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity** • Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation** • Support billing operations during peak periods and growth phases to ensure seamless workflow** • Collaborate closely with in-house billing team under a hybrid staffing model** • Maintain quality service standards and cultural sensitivity in all patient interactions