• Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity** • Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation** • Support billing operations during peak periods and growth phases to ensure seamless workflow** • Collaborate closely with in-house billing team under a hybrid staffing model** • Maintain quality service standards and cultural sensitivity in all patient interactions

• Student Payment Plan Collections – 80% • Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled • Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations • Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense • Works with students to establish payment plan arrangements • Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems • Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources • Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies • Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance • Performs collections attempts using our strategic daily out of school and In school automated dial campaigns to encourage on time payments for all students • Educating and Counseling Students – 20% • Answers student questions regarding their account balances, payment amount due and financial aid status • Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance • Performs other duties as assigned

• Drive Collections & Recoveries Strategic Roadmaps: Define and lead the Collections and Recoveries strategy roadmap, leveraging data analytics to execute complex customer segmentation and design tailored, compliant collection approaches. • Lead and Develop Talent: Directly manage a team, providing leadership, guidance, and training to foster a culture of accountability and professional growth. • Own the Recoveries P&L: Develop, implement, and govern the end-to-end strategy for all charged-off loan recoveries, including internal operations and a network of external collection agencies. Negotiate, onboard, and manage external partners to augment internal capabilities and maximize net return on the portfolio. • Govern Cross-Functional Initiatives: Act as the lead owner for high-priority, complex cross-functional initiatives (e.g., AI Collections Channel implementation, core system enhancements) to deliver quantifiable financial outcomes for OppFi. • Executive Insight: Distill complex operational and performance data into clear, actionable executive updates, highlighting key risks and opportunities impacting portfolio health.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Cycle Associate-Self Pay serves as the primary point of contact for patients, insurance companies, and internal departments regarding billing inquiries, account resolution, and payment processing. This role ensures timely and accurate handling of revenue cycle activities to support the organization’s financial health and deliver an excellent customer experience. - Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims. - Place outbound calls to patients for collections. - Review and update patient account information, including insurance coverage and demographic details. - Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission. - Educate patients on billing processes, payment options, and financial assistance programs. - Document all interactions in the patient account system in compliance with HIPAA and company policies. - Research and process patient refunds. - Work within a remote call center environment free from distractions and background noise. - Exhibit exceptional customer service as a critical factor in all duties performed. Qualifications - Strong knowledge of insurance processing of Hospital Claims. - Strong communication, organizational, and professional skills. - Ability to communicate and articulate effectively. - Ability to deescalate difficult calls. - Critical thinking and problem-solving skills. - High school graduate or equivalent. - Minimum of one year working with insurances in the Medical Field with a preference of 3-5 years experience. Benefits - Competitive salary and benefits package. - Opportunities for professional development and advancement. - Supportive work environment with a collaborative team. - Comprehensive healthcare coverage. - Retirement savings plan. - Paid time off and flexible scheduling options. - Student loan repayment program.