• Executive & Email Management: Manage the CEO’s inbox, schedule, and daily communications. • Project & Task Coordination: Track active projects, monitor deliverables, and follow up with staff to ensure goals and timelines are met. • Internal Communication: Liaise between the CEO and directors, prepare meeting agendas, capture decisions, and ensure consistent follow-through. • Organisation & Systems: Build and maintain systems to streamline operations — including task tracking, shared drives, and workflow dashboards. • Software & AI Integration: Quickly learn and apply new software platforms and AI productivity tools (such as Notion, ClickUp, ChatGPT, Google Workspace automations, etc.) to improve efficiency. • Confidentiality & Professionalism: Handle sensitive communications and internal information with complete discretion and tact.

• Manage a highly dynamic and complex calendar for the CEO, including scheduling internal and external meetings, prioritizing competing demands, and ensuring time is aligned with company priorities. • Own all travel arrangements, including flights, accommodations, itineraries, and logistics for business travel, offsites, conferences, and leadership meetings. • Manage inbound requests, communications, and meeting requests with strong judgment and prioritization. • Prepare meeting agendas, briefing materials, notes, and follow-up action items. • Assist with board meeting logistics, investor coordination, leadership offsites, and executive communications. • Own or support high-priority cross-functional initiatives on behalf of the CEO, ranging from operational improvements to internal events, culture initiatives, and ad hoc strategic projects. • Manage confidential company, employee, and investor information with exceptional professionalism, judgment, and integrity. • Anticipate needs, identify bottlenecks, solve problems proactively, and create systems that improve efficiency across the CEO’s day-to-day operations.

• Manage calendars, schedule meetings and appointments for clients • Coordinate travel arrangements and accommodations • Prepare and edit documents, reports, and presentations • Handle phone calls, emails, and other correspondence • Organize and maintain files, records, and databases • Assist in the preparation of meeting agendas and take minutes • Collaborate with other team members to ensure efficient workflow • Arrange and coordinate events and conferences • Perform ad-hoc administrative tasks as needed • Respond to and manage client requests, including ad hoc tasks, with professionalism and attention to detail

Role Description Support the operations behind a fast-growing online food delivery business with expansion plans across multiple locations. The Virtual Assistant will support the operational and administrative functions of the business across customer service, reporting, supplier coordination, and general admin support. This role is suited to someone who enjoys keeping systems organized, managing multiple moving parts, and proactively following up to ensure tasks and projects stay on track. The successful candidate will work closely with the Director and wider team to support the smooth running of daily business operations while assisting with ongoing coordination and reporting tasks. Key Responsibilities - 1-4 years of experience in administrative, operations support, or virtual assistant roles - Manage customer service queries across online delivery platforms, email, and social media channels - Maintain and update spreadsheets tracking daily sales, refunds, stock levels, and operational metrics - Coordinate calendars, organize meetings, and manage day-to-day administrative workflows - Follow up on outstanding tasks and project updates to ensure operational progress - Coordinate with suppliers regarding orders, tracking, and general communication - Assist with gathering data and preparing weekly operational summaries and reports - Support general operational and administrative tasks as required by the business - Assist with maintaining SOPs and operational documentation where required - Provide occasional support with recruitment administration and onboarding coordination - Support marketing administration tasks, campaign coordination, and basic research where required Qualifications - 1-4 years of experience in customer support, administration, operations support, or virtual assistant roles - Proven experience handling customer service across email, social media, and digital delivery or service platforms - Strong proficiency in Microsoft Excel or Google Sheets with accurate data entry and tracking skills - Experience managing calendars, meetings, and administrative workflows - Strong task coordination and follow-up skills with a proactive working style - Comfortable communicating with suppliers and external vendors - Highly organized with strong attention to detail - Able to work independently in a fast-paced remote environment - Strong written and verbal communication skills - Comfortable supporting multiple areas of the business operationally - Experience maintaining SOPs or operational systems advantageous - Previous exposure to recruitment administration or onboarding coordination advantageous - Exposure to marketing administration, outreach coordination, or market research beneficial