• Resolve complex connectivity issues across SIMs, IP networks, and telecare communication protocols • Diagnose critical faults, perform root cause analysis, and implement long-term solutions • Escalate high-impact or intractable issues to senior engineers with clear insights • Manage major incidents to minimise service disruption and restore operations quickly • Apply OTA firmware updates and support API and application fault management • Deliver expert support via phone, email, remote tools, and on-site visits • Troubleshoot advanced hardware, software, and network issues • Support TECS devices and platforms including SmartLife, SmartBridge, DMP, and XACS • Develop and maintain clear technical documentation and troubleshooting guides

• Troubleshoot and resolve complex issues across Appello’s Technology Enabled Care Services (TECS) • Diagnose critical faults, implement robust solutions, and contribute to continuous service improvement • Build strong relationships, communicate clearly with both technical and non-technical stakeholders • Deliver expert support via phone, email, remote tools, and on-site visits • Maintain exceptional customer service, ensuring clear communication and timely resolution • Collaborate with third-party vendors to resolve complex technical challenges • Develop and maintain clear technical documentation and troubleshooting guides

• Deliver expert support via phone, email, remote tools, and on-site visits • Troubleshoot advanced hardware, software, and network issues • Support TECS devices and platforms including SmartLife and SmartBridge • Maintain exceptional customer service • Diagnose critical faults, perform root cause analysis, and implement long-term solutions • Manage major incidents to minimize service disruption • Develop and maintain clear technical documentation and troubleshooting guides

• Work directly with marine clients, supporting our company’s continued growth domestically and internationally • Perform diagnostics, repairs, and maintenance on MTU engines in various marine applications • Conduct sea trials and verify engine performance, making necessary adjustments as needed • Maintain service records and documentation to ensure operational efficiency • Provide guidance, assistance, and training to apprentice marine technicians • Travel within the assigned region and occasionally outside the area, including potential international assignments