• Conduct on-site and in-person investigations. • Determine compensability. • Establish reserves. • Document decision making. • Issue benefit payments. • Make notifications to the State administrative authority. • Work with injured workers, employers, medical and legal professionals to ensure the appropriate benefits are provided to injured workers under the appropriate Workers’ Compensation Laws.

• Conduct on-site and in-person investigations • Determine compensability • Establish reserves • Document decision making • Issue benefit payments • Make notifications to the State administrative authority • Work with injured workers, employers, medical and legal professionals

• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. • Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. • Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. • Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). • Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. • Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. • Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. • Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. • Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. • Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. • Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. • Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. • Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. • Fosters a culture of accountability, collaboration, and continuous improvement. • Performs other duties as assigned.

• Provide strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development • Ensure the delivery of secure, reliable, and high-quality technology and data services that enable clinical operations, business functions, and member-facing programs • Lead and develop teams across Data Platform Services, Business Intelligence, and Internal Tools Development • Establish clear expectations, performance metrics, and accountability for service delivery and team outcomes • Own the reliability, performance, and availability of data platforms and application services in a 24x7 production environment • Lead incident response, escalation management, and root cause analysis; drive preventative improvements to reduce future risk • Oversee SQL database environments and DBA functions, including performance tuning, backup/recovery, security, and lifecycle management • Ensure stability and performance of Clarity and enterprise reporting platforms (Power BI, BusinessObjects, Tableau) • Partner with stakeholders to prioritize work, align delivery with organizational needs, and improve data usability and trust • Lead development and support of internal and member-facing applications that enable OCHIN programs and services • Guide adoption of modern technologies including Claude, AWS, and related platforms to improve delivery velocity and capability