• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access • Communicate with insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics • Review and submit system setup requests to appropriate teams to ensure center and payer information is loaded into the billing system for accurate billing • Respond timely and accurately to payer communications • Collaborate with other revenue operations teams to ensure seamless processes across teams • Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information • Help identify process changes and opportunities for continuous improvements • Maintain current patient account information at all times • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies • May be asked to work overtime as needed • Attend team meetings, phone conferences, and training as needed • Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Role Description Learner Education is seeking a part time, remote Tutor Operations and Support Assistant to support tutor hiring, onboarding, placements, and day to day operational needs across our tutoring programs. This role is ideal for someone early in their career who is highly organized, detail oriented, and comfortable supporting multiple workflows in a fast growing, remote education company. This position blends tutor support, placement coordination, onboarding and offboarding tasks, and recruiting administration. You will play a key role in executing established processes and supporting both tutors and internal teams. What You Will Do - Tutor Placement and Support - Review student needs and assist with matching students to appropriate tutors - Coordinate and schedule trial sessions between students and tutors - Track trial sessions and placement outcomes from start to finish - Communicate with tutors via email and internal systems to confirm availability and next steps - Support Academic Advisors and Placement teams with administrative coordination - Provide timely and professional support to tutors and students as needed - Tutor Onboarding and Offboarding - Support onboarding tasks such as profile setup, system access, and documentation tracking - Assist with offboarding tasks including status updates and record maintenance - Maintain accurate tutor records across internal tools and systems - Recruiting and Hiring Support - Screen tutor applications using established guidelines and tools - Support background check processing and status tracking - Maintain accurate hiring and candidate records in Workable and related systems - Client and Internal Support - Assist with responding to tutor and student inquiries - Route questions or issues to the appropriate team when needed - Maintain clear, professional communication across email, Slack, and internal tools - Support documentation, data entry, and process updates as systems evolve - Take on additional administrative and coordination tasks as needed Qualifications - Strong written and verbal English communication skills - Ability to communicate clearly and professionally with tutors, students, and internal teams - Excellent attention to detail and organization - Comfortable working independently in a fast paced, remote environment - Ability to follow structured processes while adapting to change - Calm, reliable, and solution oriented when handling time sensitive requests - Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms - Interest in education, tutoring, or operational support Requirements - Reliable computer or laptop - High speed internet - Quiet and professional workspace Schedule - Saturday and Sunday from 12 PM to 6 PM ET - Monday evenings from 5 PM to 9 PM ET Compensation Compensation is structured specifically for international hires based in these locations.

• Oversees internal operations, supports the Americas Clinical Operations Head • Provides leadership in finance and resource management • Drives operational excellence, embeds innovation and continuous improvement • Measures organizational health and tracks progress towards goals • Represents the Americas Clinical Operations team in global/cross-functional projects

• Provide regional enablement and business operations support to GCO JAPAC • Operate as a regional coordination and support function supporting day-to-day business rhythm, regional metrics and reporting, leadership meeting materials • Support regional management reporting by converting raw updates into concise summaries • Provide operational support to regional feasibility and clinical trial planning activities • Support preparation and documentation of internal and cross-functional meetings • Maintain an organized regional repository of materials (e.g., meeting packs, trackers, templates) • Coordinate across JAPAC countries to ensure alignment and completion of agreed deliverables • Support regional updates on KPIs and study performance trends by compiling inputs from country teams • Track regional action items and performance commitments, escalating risks/slippage to the appropriate owner(s) • Provide communication support and other regional-level administrative and operational support as required