• Provide guidance, coaching, and mentoring to team members to ensure that they are successful and meet individual, team, and department goals and individual KPI’s • Maintain an inspiring team environment with an open communication culture that encourages collaboration and teamwork • Drive department strategies to ensure that goals and SLAs are consistently met. • Support and facilitate new employee training and ongoing training of employees to ensure that they have the necessary skills and knowledge. • Manage the team to establish performance standards and key performance indicators, ensuring that all customer inquiries and issues are resolved within SLA. • Serve as a subject matter expert, providing guidance and support to team members. • Monitor live queues and performance, and proactively adjusting team allocation and workflows to meet real-time operational demands. • Allocate and prioritize work within the team to ensure team productivity and operational efficiency is met. • Monitor team pipelines and performance reports to ensure activity and targets are met. • Manage team scheduling, including leave planning and daily shift allocation. • Conduct ongoing team meetings and one-on-ones to ensure alignment.

• Build and maintain positive relations with client executive and plant management - ensuring client needs are met including project milestones, performance (safety, quality, human performance), production (schedule, productivity metrics), financial and fiscal responsibilities. • Support and foster a safety conscious work environment where all employees understand reporting options and opportunities for safety and work-related concerns. • Take proactive steps to coach individuals and address corrective actions in collaboration with WEC executive management and human resource staff. • Ensure successful planning and execution of assigned projects including project planning, scope assessment, readiness, safety, quality, financial, human performance and human resource implementation deployment. • Responsible for oversight of operations within the assigned area including project staffing assignments, technical and leadership training, human performance, quality, and safety. • Maintain positive and collaborative relationships with peers, executive management, and other WEC departments to support teamwork and achievement of results that are positive for the overall WEC business. • Ensure that conduct of operations meets all regulatory, government, client and WEC guidelines and requirements. • Remain visible, available, and approachable to WEC employees supporting assigned operational projects and lead by example with regards to expected positive behaviors, field observations, corrective actions and coaching.

• Provide essential operational support that keeps our ACO running smoothly while directly contributing to healthcare transformation initiatives. • Prepare high-level board presentations, coordinate key events like ACO retreats and kick-offs, and design critical reports using business intelligence tools. • Monitor compliance activities, support leadership on special projects, and serve as the operational backbone ensuring seamless communication across all levels of the organization, from board meetings to provider communications. • Gain valuable exposure to strategic decisions that shape the future of value-based care.

• The Sr. Manufacturing Engineer, Operations Systems provides leadership in the engineering, design and development of new products or changes to existing products, processes, and equipment. • Interfaces with and furnishes scientific knowledge to multi-disciplinary teams overseeing development of neurovascular devices. • Provide engineering support on existing devices for manufacturing. • Create and execute an integrated cross-functional project plan. • Fluently navigate quality management systems within scope and have general knowledge of quality systems beyond scope. • Develop new processes for medical devices and components. • Execute tasks independently and does not require assistance nor guidance. • Think strategically within scope. • Effectively and succinctly communicate task or activity status, assumptions, risks, timeline, and escalations cross-functionally and interdepartmentally. • Lead cross-functional team to plan and implement changes and improvements to operational systems and processes. • Lead identification, discussion, and mitigation of project risks to successful completion of tasks and activities. • Document manufacturing and production development process through lab notebooks, engineering protocols, and engineering reports. • Perform research and integrate new technologies into existing and future products and processes. • Solve practical problems encountered. • Create and modify product design specifications. • If in a supervisory position, select, manage, train, and develop staff.