Title: Financial Customer Service Professional - Denver Location: Greenwood Village, Colorado, United States Financial Customer Service Professional - Denver Hybrid Regular R.0057803 Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ** While this is a remote position, candidates must within a commutable distance and be willing to come into the office 4 to 6 times per year ​in Greenwood Village, CO** What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience - Capability to work overtime as required based on business need What will set you apart - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures Required Minimum Internet Specifications: To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided. - Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality - Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality. #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $39,700.00 - $54,550.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Role Description LAWAZEM is seeking a proactive and experienced Customer Service Team Leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency. - Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences. - Manage team performance through coaching, feedback, and development plans. - Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints. - Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively. - Develop and implement customer service policies and procedures to optimize efficiency and service quality. - Analyze customer service metrics, prepare reports, and identify trends to recommend improvements. - Train new team members and support continuous learning initiatives. - Promote a customer-centric culture and ensure compliance with company standards and values. Qualifications - Proven experience in a customer service leadership or supervisory role. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Ability to handle escalated customer issues with professionalism and empathy. - Proficiency in CRM systems and Microsoft Office applications. - Analytical mindset with the ability to interpret customer service data and metrics. - Strong organizational and problem-solving skills. - Ability to work collaboratively across departments and lead a remote or onsite team. - Fluency in Arabic and English.

• Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner. • Perform general administrative duties including scheduling, data entry, and document management. • Maintain organized records and files to ensure efficient operations. • Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows. • Assist with resolving customer issues and escalating them when necessary. • Support daily operational tasks to improve process efficiency and client satisfaction.

Role Description We are looking for a Travel Support Specialist to assist travelers with urgent travel-related requests and itinerary changes. This role focuses on managing travel disruptions, rebookings, schedule changes, cancellations, and other travel support concerns. The ideal candidate is detail-oriented, responsive, calm under pressure, and experienced in handling time-sensitive travel situations. This is a support-focused role and does not involve providing travel recommendations or vacation planning services. Qualifications - Excellent English communication skills: verbal, written, and reading – MUST - Previous experience as a Travel Agent, Travel Support Specialist, or similar role – MUST - Proficiency in Amadeus – MUST - Experience handling flight changes, ticketing, reissues, and cancellations - Familiarity with airline fare rules and ticketing processes - Ability to work in a fast-paced and high-pressure environment - Strong attention to detail and problem-solving skills Requirements - Handle calls and emails related to travel support requests - Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus - Assist travelers during emergencies, delays, missed flights, or other travel disruptions - Review and update travel itineraries accurately and efficiently - Coordinate with airlines, hotels, and other travel vendors when necessary - Ensure all bookings and modifications comply with company and client policies - Document customer interactions and updates in the system - Provide timely and professional customer service while handling urgent concerns - Monitor queues and respond to requests within service level expectations Benefits - Fully remote, long-term opportunity - Work directly with International teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles