Lawazem | لوازم

• Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences. • Manage team performance through coaching, feedback, and development plans. • Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints. • Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively. • Develop and implement customer service policies and procedures to optimize efficiency and service quality. • Analyze customer service metrics, prepare reports, and identify trends to recommend improvements. • Train new team members and support continuous learning initiatives. • Promote a customer-centric culture and ensure compliance with company standards and values.

Role Description LAWAZEM is seeking a proactive and experienced Customer Service Team Leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency. - Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences. - Manage team performance through coaching, feedback, and development plans. - Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints. - Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively. - Develop and implement customer service policies and procedures to optimize efficiency and service quality. - Analyze customer service metrics, prepare reports, and identify trends to recommend improvements. - Train new team members and support continuous learning initiatives. - Promote a customer-centric culture and ensure compliance with company standards and values. Qualifications - Proven experience in a customer service leadership or supervisory role. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Ability to handle escalated customer issues with professionalism and empathy. - Proficiency in CRM systems and Microsoft Office applications. - Analytical mindset with the ability to interpret customer service data and metrics. - Strong organizational and problem-solving skills. - Ability to work collaboratively across departments and lead a remote or onsite team. - Fluency in Arabic and English.

• Track and monitor purchase orders to ensure timely delivery from suppliers. • Communicate regularly with suppliers and internal departments to provide updates on order status. • Identify and resolve any delays or issues affecting the delivery of materials or services. • Coordinate with suppliers to expedite urgent orders when necessary. • Maintain accurate records and reports related to procurement and delivery schedules. • Collaborate with procurement and supply chain teams to improve process efficiencies. • Ensure compliance with company policies and procurement procedures. • Support supplier relationship management and address any supplier performance issues.

Role Description LAWAZEM is seeking a highly organized and proactive Procurement Expeditor to join our procurement team. The Procurement Expeditor will be responsible for monitoring and expediting purchase orders to ensure timely delivery of materials and services. This role is essential in maintaining the flow of supplies and supporting the overall efficiency of the procurement process. - Track and monitor purchase orders to ensure timely delivery from suppliers. - Communicate regularly with suppliers and internal departments to provide updates on order status. - Identify and resolve any delays or issues affecting the delivery of materials or services. - Coordinate with suppliers to expedite urgent orders when necessary. - Maintain accurate records and reports related to procurement and delivery schedules. - Collaborate with procurement and supply chain teams to improve process efficiencies. - Ensure compliance with company policies and procurement procedures. - Support supplier relationship management and address any supplier performance issues. Qualifications - Previous experience in procurement, expediting, or supply chain coordination preferred. - Strong communication and interpersonal skills. - Excellent organizational and time management abilities. - Proficiency in procurement software and Microsoft Office applications. - Ability to work independently and handle multiple tasks efficiently. - Problem-solving skills and attention to detail. - Ability to build and maintain positive supplier relationships. - Fluency in English and Arabic.

• Develop and maintain mobile applications using Flutter framework. • Write clean, efficient, and well-documented code. • Collaborate with designers, product managers, and backend developers to create feature-rich and scalable mobile apps. • Ensure application performance, quality, and responsiveness. • Troubleshoot and debug issues promptly. • Stay updated with the latest industry trends, technologies, and best practices in mobile development.

Role Description LAWAZEM is seeking an experienced Flutter Senior Developer to join our dynamic team. In this role, you will be responsible for designing and developing high-quality mobile applications using Flutter, ensuring seamless performance across both iOS and Android platforms. You will collaborate closely with cross-functional teams to deliver outstanding user experiences and contribute to the continuous improvement of our mobile solutions. - Develop and maintain mobile applications using Flutter framework. - Write clean, efficient, and well-documented code. - Collaborate with designers, product managers, and backend developers to create feature-rich and scalable mobile apps. - Ensure application performance, quality, and responsiveness. - Troubleshoot and debug issues promptly. - Stay updated with the latest industry trends, technologies, and best practices in mobile development. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or related field. - 4+ years of experience in mobile application development. - Strong proficiency in Flutter and Dart programming language. - Experience with RESTful APIs and integration with backend services. - Good understanding of mobile app architecture and UI/UX principles. - Experience working with state management solutions such as Provider, Bloc, or Riverpod. - Familiarity with version control systems like Git. - Ability to write clean, maintainable, and efficient code. - Strong problem-solving skills and ability to work in a team environment. - Excellent communication skills in English – both written and verbal.

• Prospect and generate new business opportunities through outbound calls, emails, and social media outreach. • Qualify inbound and outbound leads by understanding customer needs and matching them with appropriate solutions. • Schedule meetings and product demonstrations for the sales team with qualified prospects. • Maintain detailed records of sales activity and customer interactions within the CRM system. • Collaborate with marketing and sales teams to develop strategies that drive lead generation and pipeline growth. • Stay informed about industry trends, competitors, and market conditions. • Meet or exceed monthly and quarterly lead generation targets.

Job Overview: LAWAZEM is seeking a dynamic and goal-oriented Sales Development Representative (SDR) to join our growing sales team. The SDR will be responsible for identifying and qualifying potential leads to support the sales pipeline and contribute to achieving company revenue goals. This position requires strong communication skills, a passion for sales, and the ability to work in a fast-paced, collaborative environment. Responsibilities: - Prospect and generate new business opportunities through outbound calls, emails, and social media outreach. - Qualify inbound and outbound leads by understanding customer needs and matching them with appropriate solutions. - Schedule meetings and product demonstrations for the sales team with qualified prospects. - Maintain detailed records of sales activity and customer interactions within the CRM system. - Collaborate with marketing and sales teams to develop strategies that drive lead generation and pipeline growth. - Stay informed about industry trends, competitors, and market conditions. - Meet or exceed monthly and quarterly lead generation targets.

Job Overview: LAWAZEM is seeking a dynamic and goal-oriented Sales Development Representative (SDR) to join our growing sales team. The SDR will be responsible for identifying and qualifying potential leads to support the sales pipeline and contribute to achieving company revenue goals. This position requires strong communication skills, a passion for sales, and the ability to work in a fast-paced, collaborative environment. Responsibilities: - Prospect and generate new business opportunities through outbound calls, emails, and social media outreach. - Qualify inbound and outbound leads by understanding customer needs and matching them with appropriate solutions. - Schedule meetings and product demonstrations for the sales team with qualified prospects. - Maintain detailed records of sales activity and customer interactions within the CRM system. - Collaborate with marketing and sales teams to develop strategies that drive lead generation and pipeline growth. - Stay informed about industry trends, competitors, and market conditions. - Meet or exceed monthly and quarterly lead generation targets.

• Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction. • Manage incoming customer inquiries through various channels, including phone, email, and chat. • Assist in resolving customer issues and complaints in a timely and effective manner. • Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment. • Document customer interactions, feedback, and resolutions in the CRM system. • Prepare and analyze reports related to customer service operations and performance metrics. • Identify trends in customer feedback and collaborate with the team to implement improvements. • Train and mentor new customer service team members as needed. • Stay updated on product knowledge and industry trends to better assist customers.