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En Natulim mejoramos los productos clásicos de limpieza. Hacemos productos sin residuos, prácticos de utilizar y con ingredientes buenos para la piel y el planeta. Nuestro producto estrella es un detergente para la ropa en un formato de tiras biodegradables que se disuelven en la lavadora.
Customer Experience
Location
Greece
Posted
64 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Experience
Natulim
Role Description We’re looking for a dynamic, people-first Customer Experience to lead our customer support efforts in the GREEK MARKET. This role is perfect for someone who loves creating meaningful customer connections. Qualifications - Native Greek - Spanish valuable - Strong written and oral skills - Efficiency and agile response Requirements - Serve as the primary point of contact for customer inquiries via email, chat, and social platforms. - Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service. - Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements. - Develop loyalty and retention strategies through proactive customer outreach and problem-solving. - Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience. - Own and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.). - Create compelling and on-brand content (graphics, captions, short videos, user-generated content). - Monitor trends, hashtags, and platform updates to keep content fresh and culturally relevant. - Engage with our online community through comments, DMs, and mentions. Track performance and optimize campaigns based on insights and KPIs.
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