• Manage customer environments and ensure their uptime, performance and security. • Fulfill service requests related to customer environments to perform normal day to day operational tasks. This can include configuration changes and access requests. • Onboard new customers by setting up their environments, configuring standard settings and working with the customer to set up connectivity. • Upgrade and audit existing customer environments to ensure they are up-to-date with the latest software versions, patches, and security standards. • Monitor the environment for issues and work with the support organization to troubleshoot in the event of issues. • Collaborate with the development team to deploy new releases to customer environments. • Document all procedures and maintain an up-to-date knowledge base for other team members. • Report to the PingOne Advanced Services Software Development Manager

Title: Senior Azure Cloud DevOps Engineer Location: United States Job type: Full Time Department: Engineering Work type: Remote Job Description: At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. As a Senior Azure Cloud DevOps Engineer, you will be primarily responsible for bridging development and operations through collaboration, infrastructure as code (IaC), automation, and systems maintenance. This role requires excellent communication skills to work with stakeholders, understand their needs, and convey progress. The ideal candidate will excel at designing and implementing best-practice IaC solutions, automating the deployment, scaling, and management of application infrastructure, and maintaining systems to meet company needs. Additionally, you will lead incident response and root cause analysis efforts to ensure quick issue resolution and prevention. Carrum is at an inflection point where we are modernizing our cloud architecture and building a scalable, compliant Azure foundation for future enterprise growth, You will lead infrastructure projects end-to-end, from problem definition and technical design through ticket creation and implementation, rollout, documentation, and operational ownership Beyond these core responsibilities, you will be expected to integrate security best practices into our infrastructure lifecycle to ensure compliance with data protection regulations. You will also be responsible for comprehensive documentation of technical procedures, configurations, and deployed solution architectures. This role reports directly to the Senior DevOps Engineering Manager. The salary range for this role is $160K-$200K, depending on geography and level of experience, plus possible equity and an annual bonus. You’re excited about this opportunity because you will... - Work with a diverse group of people from a wide variety of backgrounds that value inclusion and openness - Hold yourself and others accountable for spending that extra 10% on a project to deliver great documentation in addition to the functionality itself - Relish working with your team and cross-functionally with members from other teams to both prevent and solve problems that impact our patients - Be a peer leader and expert on our cloud-based infrastructure platform that powers Carrum Health, and take it to the next level of maturity while keeping it dead simple - Design for simplicity and intelligence - Take ownership of the code you develop and release your work product frequently into the production environment - Write great documentation so that others know how to best utilize the components you build, and to remind your future self - Channel your inner product manager through well-written stories to inform our backlog and create great products. At times, create your own tickets. We’re excited about you because… - 7+ years of experience working with cloud infrastructure, CI/CD pipelines, and/or site reliability engineering - 5+ years of experience working with container orchestration tools (e.g. AKS, EKS) as well as the supporting deployment models and monitoring/observability of them - Expertise in launching fullstack applications and data ecosystems leveraging technology such as: Github Actions, Azure Terraform Modules, Azure Landing Zones, Azure Networking, Azure App Insights, Azure FrontDoor, Azure PLDMC Services, and Azure Data Factory - You have previous experience scaling platforms on Azure with a thorough understanding of reference architectures, showcasing your ability to design and implement cloud solutions that align with industry best practices - Expertise in implementing DevOps culture, fostering collaboration between development and operations teams - Experienced in designing monitoring solutions around cloud infrastructure management - A passion for working with Engineering teams to help them identify where and when problems can be solved with cloud infrastructure and pipeline automation - Experience optimizing system reliability, scalability, and performance through DevOps methodologies - You are motivated by identifying and prioritizing problems as much as you are solving them, and you are comfortable sharing your recommendations with team members and leaders - Preferred Industry Certifications include: AZ-400: Microsoft Certified: DevOps Engineer Expert, Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), Docker Certified Associate, HashiCorp Terraform Associate, Security Certifications related to Kubernetes, Terraform, and cloud technologies. Please list valid, verifiable certification numbers. - Your previous platforms have good uptime and don’t require the CEO to call us to tell us everything is down, with monitoring tools like New Relic, DataDog, and CloudWatch - You have interpersonal skills and are empathetic, courteous, and friendly - You have experience in the healthcare space Other benefits: - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Provide expertise in AWS cloud architecture and migration, manage large-scale Kubernetes platforms, design reusable Infrastructure as Code modules, and implement DevSecOps practices to ensure security and compliance in cloud operations.

• Design and implement stable runtime environments based on Kubernetes (RKE2 / Rancher) • Build and maintain end-to-end CI/CD pipelines using GitLab CI/CD and Nexus • Orchestrate complex data pipelines and batch workloads in Apache Airflow (KubernetesPodOperator) • Implement enterprise-grade security standards, including: HashiCorp Vault integration, Secrets management, RBAC policies • Configure and maintain monitoring and alerting for ML systems (Prometheus, Grafana, ELK) • Collaborate closely with Data Engineering and Data Science teams to optimize container resource usage