• Liaison between the customer and Paragon Asset Recovery • Point of contact for customer inquiries and requests • Generate management reports • Address requests from internal departments • Perform work on customer engagements to ensure their successful completion: Deliver on what has been promised to the customer • Meet customer needs to ensure customer satisfaction • Perform periodic analysis of the customers or engagements to: Identify issues, solve problems, and recommend solutions • Identify opportunities for efficiencies or enhancements • Perform special projects as assigned by account leaders or others within the organization • Maintain flexibility with job assignment with ability to assist in other departments as needed • Perform other duties as assigned

Role Description The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities - Member-Level Support - Respond to member inquiries via phone, email, or chat with professionalism and empathy. - Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. - Escalate complex cases to senior support staff as needed. - Document all member interactions accurately to ensure compliance and service quality. - Identify recurring issues and share feedback with leadership for process improvement. - Collaboration & Communication - Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. - Participate in team huddles and training sessions to stay informed on product updates and policy changes. - Maintain a positive and solutions-oriented approach in all member interactions. - Review general team processes for accuracy and recommend updates to leadership. - Professional Development - Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. - Seek mentorship and feedback to grow into more advanced support or account-facing roles. Qualifications - Required - 1–2 years of experience in customer service, healthcare, insurance, or benefits. - Strong verbal and written communication skills. - Ability to manage member issues with empathy and attention to detail. - Preferred - Associate’s degree in Business, Healthcare Administration, or related field. - Familiarity with CRM platforms, call center tools, or SOP documentation. - Interest in career growth within client support or account management. Requirements - Anticipated Weekly Hours: 40 - Time Type: Full time - Pay Range: The typical pay range for this role is $17.00 - $28.46. - This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits - This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. - The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility - Additional details about available benefits are provided during the application process.

Role Description The Consulting Services Team Lead guides a functional team and collaborates with cross-functional teams to deliver high-quality onboarding and post-production cases and projects. As the primary escalation point for issues, this role applies deep OSV service and Workday system knowledge to enhance service consulting and delivery, ensuring alignment with enterprise goals. With a strong grasp of the OSV services, systems, and processes, the Team Lead proactively identifies risks, resolves issues, and mentors junior team members. This position plays a key role in driving initiatives and delivering scalable, effective solutions across the team and functional area. Responsibilities - Assist the team with training & process updates. - Experience coordinating project deliverables. - Partner with our internal teams & Leaders on any process improvements. - Mentor the team & manage performance. - Effective problem solver for internal peers and cross-functional teams. - Review & provide suggestions on OSV Services and onboarding methodology. - Assist in discussions, outlining processes & documentation for any new OSV service offerings. - Administer yearly goal setting/performance review criteria & conduct discussions with the team. - Work effectively with others in a team-oriented environment to meet customer expectations. - Manage project assignments and resource management. - Lead efforts to continue to improve processes and efficiencies for the team and related areas. - Participate in Projects/Cases as a Service Consultant to support our teams and customers. - Other duties as assigned by management. Qualifications - Bachelor's degree or equivalent experience - Workday Integration Certification - 3-5 years of experience designing, building, testing, and deploying Workday Integrations - Expertise with Workday or other HRIS platform - Mentoring or leadership experience - Excellent customer service skills - Proficiency in Microsoft Office (Word, Excel, Outlook) Benefits - Encouragement to learn and share ideas. - Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work. - Values-based culture. - Upward mobility and professional development opportunities.

• Deliver the UHNW client experience • Oversee daily workflow • Provide technical expertise • Foster custodial relationships • Problem resolution • Collaborate cross-functionally • Maintain operational integrity • Contribute to process improvement