• Ensure all clients are actively and effectively managed by establishing clear ownership and accountability with Associate Directors leading client engagement and overall experience. • Oversee Associate Directors to ensure consistency in communication, issue resolution, delivery alignment, and client satisfaction. • Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth. • Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models to support delivery success and identify expansion opportunities. • Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks that drive accountability and proactive management. • Maintain involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows. • Lead Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows. • Ensure clear, consistent documentation of processes to support execution across the full project lifecycle. • Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams. • Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows. • Oversee execution of complex, high-volume, and high-risk matters, including workflow design, resourcing, RACI alignment, and escalation management. • Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources. • Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes. • Partner with Sales and Advisory Services to support solution design and RFP responses. • Provide input on pricing, scoping, team structure, and solution architecture to ensure alignment with client needs and delivery capabilities. • Own overall financial performance, including revenue, margin, forecasting, and portfolio health. • Monitor and address risks using defined KPIs, including effective rate and profitability. • Scale and optimize teams across Project Management, Operations, and Cyber through effective utilization and resource planning.

Research Associate, Client Services Location: Boise, ID Job Description:   Overview & What We Do Apex Leaders custom-recruits industry experts for our private equity firm clients. Through a bespoke  process, we research, vet, and connect our clients with the most relevant, skilled advisors so that they can quickly and confidently navigate investment opportunities. We are seeking a dynamic and results-driven Research Associate, Client Services who will identify and source specialized industry advisors, provide strategic research-related insights, and support client project success. PLEASE NOTE: This is a proactive posting. We are vetting top talent now for anticipated hires in the coming 3-6 months. We are open to this position being based at our headquarters inBoise, IDand can split time working in the office and working remotely, or can be based remotely out of one of the following states:Illinois, Wisconsin, Michigan, Ohio, New York, New Jersey, Texas, Florida, or Nebraska. The Research Associate, Client Services will report directly to our Research Manager, and be a member of our Operations team. Apex Leaders is an equal-opportunity employer, and we welcome applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you’re a passionate team player who wants to have an impact on a diverse and dynamic team, we’d love to hear from you!   Our Culture At Apex Leaders, you are surrounded by collaborative, tenacious teammates who push each other to overcome obstacles, test the status quo, and achieve success every single day. We hire people who work hard and challenge themselves while also having fun along the way. Our team is dedicated to creating a working environment where employees can grow and thrive. And we pride ourselves on creating an atmosphere that embodies our core values of Team First, Always, Win-Win-Win, Talk to Each Other, Make Change, and Give a Damn.   The Opportunity & Our Growth Roadmap We’re being proactive. We anticipate needing a new Research Associate in the coming months as our client list expands. We’d rather meet you now and take our time getting to know you than scramble to hire someone in a panic later. This posting is for our “future hires” pipeline. If you need an immediate paycheck, the timing here might not work—but if you’re interested in a long-term fit and want to get the vetting out of the way now, we’d love to talk.   What We’re Looking For Your mission as a Research Associate, Client Services is to perform custom research and provide research expertise and forward-thinking innovation to the Operations team. The Research Associate, Client Services conducts company, advisor, and industry research to identify relevant individuals, using channels such as professional networks, industry associations, and trade publications. In this role, you will consult and support the Client Services Managers to ensure client projects are successful. You will also work with various members of the team to support ongoing company initiatives, process improvements, and strategic developments that accelerate the growth of Apex Leaders. This position is a designated growth role with a clear and accelerated career path. Successful individuals will be developed for rapid advancement into a client-facing Client Services Manager role as dictated by business needs. Additional duties include:   - Sourcing relevant leads, consulting on difficult client requests, and supporting client-facing teams to fulfill client requests. - Reviewing and analyzing research requests and using a range of resources to identify the most relevant advisors across geographies, industries, and topics for each project. - Partnering closely with Client Services Managers to understand the research request, make strategic recommendations and effectively communicate research status. - Clearly and openly communicating with coworkers to build and maintain strong relationships. - Independently deploying and completing internal operations initiatives. - Managing multiple research and operations projects (i.e. Market Maps, Industry Reporting insights) with changing priorities. - Embodying the Apex Leaders Core Values with team members, clients, and all other stakeholders.   What You Will Bring Education - Bachelor’s degree from an accredited undergraduate institution or relevant equivalent experience required Experience - 0-2 years of experience in company or customer operations or a related field - A history of academic and/or professional success Knowledge, Skills, & Abilities - Success starting, managing and completing various projects at the same time - Highly organized with great time management skills - Effective communication skills - Previous R&D or secondary research experience is a plus - Experience working successfully independently and with a broader team - A knack for creative problem solving and critical thinking - An innovative, forward thinking mind-set - Exceptional reasoning and judgment - Understanding of various business structures and value chains - Ability to quickly learn and master new computer systems and software, demonstrating comfort with evolving technologies, including AI-powered tools and platforms. The Perks Our benefits are focused on enabling you to thrive both personally and professionally – it's about work/life balance, flexibility, and providing opportunities for growth and development. Some of our benefits include: - Competitive compensation: $45,000 - $65,000 annually - Hybrid, in office, and remote working options - 100% employer-paid premiums on medical and dental insurance for the employee - Voluntary vision and life insurance options - Fitness and wellness reimbursement - 401K with matching - Annual profit sharing program - Extensive Paid Time Off (PTO) – 24 days of PTO + 11 paid holidays - 6-week paid sabbatical after 5 years of service - Paid parental leave - Short and long term disability insurance covered fully by the company - Ongoing culture, team building, and development events - Volunteer initiatives - Opportunity for swift advancement into Client Services Manager role Salary ranges are reviewed periodically to ensure market competitiveness. Pay range confirmed as market-accurate on 3/12/2026. For individuals with disabilities who would like to request an accommodation, please email Emily McClung at [email protected].

Title: Senior Client Support Enterprise Specialist Location: San Francisco / Remote Job Description: Remote We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role Roo is looking for a Senior Client Support Enterprise Specialist who will facilitate positive user experiences for enterprise hospital groups and administrators using our veterinary staffing platform. This role will serve as a pivotal support lever for Enterprise Account Management, owning the enterprise support inbox and ticket workflow while providing administrative and operational support that helps the Enterprise team deliver a high-quality customer experience. The ideal candidate is highly organized, responsive, and comfortable managing multiple workflows while coordinating across internal teams to resolve issues and support enterprise client relationships. Your Responsibilities - Be the primary point-of-contact for enterprise-related customer inquiries coming through support channels. - Monitor, triage, and manage the Enterprise support inbox and ticket workflow to ensure timely responses and resolution. - Troubleshoot and resolve first line issues raised by enterprise hospital groups and administrators. - Escalate complex issues to the appropriate Enterprise Account Manager or internal team while providing clear context and documentation. - Maintain queue health by ensuring proper ticket routing, tagging, prioritization, and follow-up. - Partner with Customer Support and internal teams to resolve issues without unnecessary escalation to Account Managers. - Maintain internal trackers and documentation related to enterprise accounts and follow-up actions. - Investigate complex scenarios by reviewing past tickets, notes, and internal data to provide clear summaries and recommended next steps. - Coordinate cross-functional support with teams such as Operations, Product, Billing, and Customer Support when needed. - Maintain Hubspot to ensure all client communications and support tickets are documented appropriately. - Track and report on enterprise support trends, ticket themes, and recurring issues. About You - 3+ years experience in client/customer support, account operations, or enterprise support environments. - Veterinary hospital experience is required - Strong written communication skills and ability to draft clear customer-facing messages and follow-ups. - Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously. - Excellent problem-solving skills and ability to troubleshoot customer issues independently. - Comfortable working across multiple systems and tools to gather information and resolve issues. - Sound judgment when prioritizing requests and determining when escalation is required. - Familiar with customer support tools/software (Zendesk experience a plus). - Flexible & agile, ability to pivot quickly. - Driven to improve processes and operational workflows. - Excited to join an ever growing team of professional diverse individuals. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. **This is an hourly position - all rates below are quoted as per hour. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $35 - $45 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $31 - $40 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $29 - $38 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $28 - $36 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events. , you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Title: Coordinator, Care Services Location: AK Part Time Care Services Entry Level The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org *This is a remote, part-time position (24 hours per week) based out of Alaska* POSITION SUMMARY: Reporting to the Care Services Director or Care Services Manager, the Care Services Coordinator will provide comprehensive and professional services, community resources, education, and advocacy to people with ALS, their families, and caregivers in Alaska. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Respond to persons living with ALS, their families, and caregivers’ inquiries for information on ALS and/or community resources. - Assist persons living with ALS to register with The ALS Association as well as the ALS National Registry. - Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care. - Assess both physical and psychosocial needs of those living with ALS and families, based on knowledge of ALS, the disease, and its ramifications. - Conduct specialized care consultations and needs assessment for people living with ALS, caregivers, and family a variety of settings including office visits, phone/email, in clinic, at support groups, virtual home visits, or in person home visits, when appropriate. - Advocate and assist people living with ALS obtain equipment, services, and care to improve quality of life. - Consistently maintain quarterly contact/engagement with those living with ALS and/or their caregiver based on assigned area within the territory. - Connect people living with ALS, caregivers, and families to programs and services provided by The ALS Association. - Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in Salesforce. - Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the existence of services of The ALS Association. - Update supervisor with respect to local community resources and educate those served regarding available resources. - Facilitate support groups, engage participants, and schedule speakers as appropriate to meet the needs of the group. - Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association. - In partnership with supervisor, participate in Care Services program measurement and evaluation. - Initiate and cultivate relationships with allied health professionals and community social and healthcare organizations. - Provide professional in-service educational programs to healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities. - Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. - Performs other related duties as assigned by management. QUALIFICATIONS: - Bachelor’s degree in social work, nursing, public health, or related area. Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population may be considered. - Associate's Degree may be considered if combined with 3+ years of experience in a similar role. - Ability to work independently with little supervision; must be a self-starter. - Knowledge of ALS a plus, but not required. - Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred. - Commitment to organization and highly efficient and conscientious about thorough follow-up. - Skilled communicator, with superior interpersonal, verbal, and written skills. - Able to handle confidential information and maintain high confidentiality. - Excellent organizational and writing skills as well as diligent attention to detail. - Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds. - Excellent computer skills. Proficiency with Microsoft Office products and other databases, Salesforce a plus. - Ability to drive locally and travel nationally on Association business is required. - Ability to work occasional evenings and/or weekends for Association business and events. PAY TRANSPARENCY: The ALS Association’s pay range for this position is $22.51 - $27.99 per hour. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.