Title: Senior Business Analyst (Digital) Location: Australia Full-Time (Permanent) Job Description: Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. What you'll be doing… As a Senior Business Analyst , you'll work within our Digital squads to bring our digital strategy to life-building features, products and experiences that our customers love. This role sits at the intersection of business and technology. You won't just document requirements-you'll understand the problem, shape the solution, and clearly articulate the technical story to ensure high-quality delivery across our digital platforms. - Own and drive end-to-end requirements across digital products, ensuring clarity, completeness and alignment to business outcomes - Write clear, concise user stories and technical requirements that engineering teams can confidently build from - Partner with Product Owners, engineers, architects and designers to deliver high-quality digital experiences at scale - Lead workshops, discovery sessions and stakeholder engagement across multiple business areas - Translate complex technical concepts into simple, actionable insights for non-technical stakeholders - Support testing and validation activities including UAT and business verification - Continuously refine and improve BA practices, processes and delivery approaches within Agile squads - Influence and support the adoption of Agile ways of working and continuous improvement initiatives - Act as a trusted advisor to stakeholders, including senior decision-makers, to shape outcomes and drive alignment You will be great in this role if you have… - Proven experience working as a Business Analyst on high-volume eCommerce or digital platforms - Strong ability to produce high-quality, structured requirements and user stories - Deep understanding of digital platforms, integrations and customer-facing systems - Experience working across Agile, Iterative and Waterfall delivery methodologies - Strong stakeholder engagement skills, with experience presenting to senior audiences - Ability to translate business needs into technical outcomes-and vice versa - A proactive mindset with the confidence to challenge, influence and drive clarity - Experience working in fast-paced environments with competing priorities and complex delivery landscapes - Exposure to AI-enabled products, automation or data-driven decision making Desirable… - Experience in airline, travel or loyalty environments - Familiarity with tolls such as Jira, Confluence or Miro We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to): - Discounted flights for you and your loved ones (including $1000 worth of travel credits per year) - A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs - Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide - Cheaper hospitality, retail, technology, beauty and wellness services - Free counselling and access to a wellbeing app to support your physical, mental, social and financial health - 'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you. When everyone is included, everyone wins We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family. Ready to apply? We're ready to hear from you. Apply now.

Title: Senior Clinical Quality RN - Hybrid East Valley Location: Queen Creek, Arizona | Chandler, Arizona | Gilbert, Arizona | Mesa, Arizona | Tempe, Arizona United States Job Description: - Position is Hybrid serving the EAST VALLEY * (Time spent in the field, working from home and occasionally in the office for meetings or training) For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Sr. Clinical Quality Consultant RN will drive consistency, efficient processes and share best practices, in a collaborative effort with the provider and large or complex groups, designed to facilitate a minimum 4 STAR quality performance. The Sr CQC will participate in quality improvement initiatives, attend monthly or joint operating committee meetings, develop recommendations for quality remediation plans and create tools and databases to capture relevant data for each region. This position will work collaboratively with each regional/market team and their leadership in a matrix relationship. This position may serve as the team lead for the clinical quality consultants in the assigned market and has responsibility for the network's quality performance. If you are located in the East Valley (Chandler, Mesa, Tempe, Gilbert, Queen Creek) you will have the flexibility to work from home and in the office in this hybrid role* as you take on some tough challenges. Primary Responsibilities: - Develop business plans to motivate providers to improve STARS measure performance - Provide analytical interpretation and STARS/HEDIS performance summaries to provider groups - Be the subject matter expert for all STARS-related activities within their assigned territory working within a matrix relationship - Participate and present in weekly, Monthly, Bi-monthly, Quarterly and/or Annual business Review meetings related to STAR activities which summarize provider performance - Analyze and evaluate provider structure and characteristics, including EMR utilization, office operations, and personnel to identify the most effective approaches and strategies to improve STARS measure performance - Assist in developing STARS/HEDIS presentation materials for provider performance meetings - Visit patient homes in the East Valley to close gaps in care. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Registered Nurse (within AZ and/or a compact state) - 4+ years of healthcare experience - 2+ years of experience in provider-facing interactions - Experience and proficiency using Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel spreadsheets - Ability to travel locally 50% - Driver's license and access to reliable transportation Preferred Qualifications: - 2+ years of experience in HEDIS/STARS, preferably in a clinical quality consultant role - 2+ years of clinical data abstraction/quality chart review experience - Billing and CPT coding experience - Medicare and/or managed care experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

• Gather and document business requirements from stakeholders across sales, legal, operations, and finance departments • Configure and customize Salesforce solutions including CRM core, Sales Cloud, and related modules to meet organizational needs • Design and implement Docusign CLM workflows, template management, and signature processes • Facilitate integration between Salesforce and Docusign CLM platforms to streamline contract management and CRM processes • Create detailed functional specifications, process documentation, and user guides • Perform system testing and quality assurance to ensure solutions meet business requirements • Provide end-user training and support during system implementations and post-deployment • Analyze and optimize existing CRM and CLM processes to improve efficiency, user adoption, and business outcomes

• Prepare and analyze department metrics and reporting to measure success and identify opportunities for improvement • Collaborate with applicable software stakeholders to identify needs and design efficient, effective solutions to improve the client experience • Maintain thorough understanding of internal trust operations business processes, internal and external customer needs, external competitive landscape, and industry technology trends • Develop and maintain operating procedures, internal user documentation, and internal user training and provide training and ongoing support to external end-users • Fulfill the role of business line coordinator for projects such as software releases, monitoring system upgrades and coordinating UAT testing • Provide support to ensure data is reconciled and issues resolved timely • Develop and maintain report templates • Oversee trust operations vendor relations and liaise with Park systems team to coordinate and resolve issues • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned