Role Description As a Mid-Level UX Researcher, you'll be the moderator of a harmony, working hand in hand with teams inside and outside our organization on a mix of exciting projects. Your role is not just about leading and pitching in on research, but it's all about sharing golden nuggets of wisdom that set our digital experiences on the right track. You'll be joining the band, collaborating with our UX Labs team and clients, to groove to the rhythm of user behaviors and preferences, and together, we'll create the perfect melody to help them hit their goals. Key Responsibilities - Assist in leading comprehensive user research, utilizing various methods such as usability testing, interviews, surveys, and analytics to gain deep insights into user behaviors and preferences. - Assist in leading UX Audit process under the guidance of more experienced team members or senior researchers. - Plan, execute, and manage complex research studies, including participant recruitment, data collection, and in-depth analysis. - Synthesize research findings into compelling, data-driven narratives and present insights to stakeholders at all levels of the organization. - Develop and maintain user personas, customer journey maps, and other user-centered artifacts to inform design and development decisions. - Articulate UX design insights and make cohesive design decisions. - Design and present findings and insights to internal stakeholders, making data-driven recommendations for improving user experiences. - Collaborate with designers, product managers, and developers to translate research findings into actionable design recommendations. - Guide junior members of the UX research team. - Stay at the forefront of UX research trends and best practices, integrating the latest methodologies and tools into the research process. Qualifications - Proven experience as a UX Researcher, with a strong work history showcasing your research work. - Extended experience of: Usability Testing, User Interview, Expert Review, Personas, User Journey, and Stakeholders/Discovery Interviews. - Extended experience with various UX research tools and software, such as usability testing software, survey platforms, and analytics tools. - Strong analytical and critical thinking skills. - Excellent communication and presentation skills, with the ability to influence and drive change within the organization. - Strong project management skills and experience leading research initiatives. - Leadership potential and the ability to mentor and guide junior team members. Requirements - Acquired or successfully passed related UX courses, certificates. - Bachelor's or Master's degree in a related field (e.g., Human-Computer Interaction, Psychology, Anthropology, or a similar discipline) or equivalent years of expertise in the field.

Role Description At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts. As a Private Pay Researcher , you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Private Pay Researcher is responsible for resolving any resident billing questions or concerns. - Serve as customer support for long-term care residents, responsible parties, and facilities. - Collect information and verify account specific billing, insurance, and coding. - Update and document customer accounts designated in work queues. - Verify accuracy of existing account standing and progress accounts accordingly. - Conduct outbound calls to reconcile account issues and outstanding account balances. - Ensure compliance through strict adherence to federal and state laws, as well as company policy. - Payment processing and post follow-up. - Participate in corporate campaign strategies to further leadership led initiatives. Qualifications - 1+ years of experience in customer service and a high-volume call environment. - Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as technical proficiency in working in multiple systems and softwares simultaneously. Requirements - Strong written and verbal communication. - Strong technical knowledge, including an ability to troubleshoot issues, navigate websites, and toggle between various systems and screens. - Excellent problem-solving and adaptability skills. - Ability to work independently. - Previous experience with long-term care facilities. - Previous experience working from home. Education - High school diploma or GED. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Pay Range The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

• Conduct end-to-end user research across the customer lifecycle, including registration, first deposit, activation, retention, churn, and reactivation journeys • Analyse payment and wallet experiences, including deposit flows, payment method coverage, withdrawal journeys, and transaction clarity • Evaluate promotional mechanics and user engagement across features such as wagering requirements, bonus structures, and campaign interactions • Support audience segmentation initiatives and help create tailored UX experiences for different user groups including VIP, high-value, casual, and recreational customers • Research and optimise vertical-specific user journeys including Sportsbook, Casino, and Live Casino experiences • Conduct market-specific and localisation research to improve regional user experiences • Partner with Product teams to proactively identify research opportunities and influence product strategy • Design and execute a variety of qualitative and quantitative research methodologies including: Usability testing, User interviews, Surveys, Ethnographic research, Behavioural and data analysis • Translate findings into actionable insights and deliver clear reports and presentations to stakeholders • Advocate for users and ensure research findings directly influence product decisions • Collaborate with UX, Product, and Engineering teams throughout the development lifecycle • Improve research frameworks, methodologies, tooling, and internal research processes • Stay updated with industry trends and emerging UX research practices

• **Conduzir pesquisas de ponta a ponta:** Liderar e estruturar pesquisas quantitativas e qualitativas de ponta a ponta, conectando os insights à priorização estratégica de produtos e serviços. • **Triangular dados e métricas:** Cruzar descobertas de pesquisa qualitativa com métricas de produto e dados de mercado para sustentar decisões estratégicas. • **Gerar impacto no negócio:** Traduzir descobertas em recomendações acionáveis, capazes de gerar impacto mensurável nos indicadores (ex: conversão, retenção, NPS, receita e redução de custos). • **Influenciar decisões de produto:** Articular narrativas de valor, apresentando descobertas de forma clara e convincente para stakeholders executivos, conectando dados de usuários a estratégias de mercado. • **Comunicar descobertas:** Conseguir traduzir descobertas complexas em relatórios visuais de forma clara e impactante, conectando os achados com as decisões de negócio para diferentes públicos. • **Contribuir com a estratégia de pesquisa:** Colaborar com a liderança de UX Research para definir prioridades e alinhar o roadmap de pesquisa aos objetivos da empresa. • **Atuar em parceria com times:** Trabalhar de forma próxima aos times de Produto, Design, Dados e Marketing, ajudando a definir hipóteses e medir resultados. • **Orientar e mentorear pesquisadores:** Atuar como referência e suporte para os demais UX Researchers. • **Evoluir a maturidade da área:** Desenvolver frameworks e processos de pesquisa que amplifiquem a maturidade e a eficiência de UX Research em toda a organização. • **Disseminar a cultura de pesquisa:** Atuar como embaixador da cultura de UX Research dentro do Asaas, promovendo o conhecimento e a centralidade no usuário em diferentes times.