• Define and own the CEM UX research roadmap, aligning research priorities with product strategy, migration planning, and the highest-impact customer experience opportunities across the platform • Identify and scope multi-domain research programs that address systemic usability challenges spanning administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences • Partner with the UX Manager and Director of Product to ensure research investment is directed toward the decisions that carry the most risk, ambiguity, or customer consequence • Lead the design and execution of complex, high-stakes research initiatives — including foundational studies that define user segments, multi-phase evaluative programs that span discovery through post-launch validation, and longitudinal studies that track experience quality over time • Select and apply advanced research methodologies based on the question at hand — including contextual inquiry, ethnographic observation, participatory design, concept testing, unmoderated and moderated usability testing, diary studies, surveys, conjoint analysis, and comparative benchmarking • Design research studies that account for the complexity and specificity of equity compensation workflows • Recruit and manage participant panels across relevant user segments, including equity plan administrators, finance and accounting teams, HR stakeholders, plan participants, broker operations contacts, and Professional Services consultants • Lead research sessions with senior-level customer stakeholders — including VP-level administrators, controllers, and CFO-office contacts

Title: SR Staff Mixed Methods User Researcher Location: Remote US Category: Firefox Job Description: Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy. In this role, you’ll serve as a research leader across the organisation, contributing to the strategic direction for how research is practised and coaching and mentoring the next generation of researchers. You will lead both evaluative and foundational studies in close partnership with product managers, designers, engineers, data scientists, and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences, contexts, motivations, and behaviors, translating those findings into clear, actionable insights that shape roadmaps and strategies. What you’ll do: - Lead the most complex, ambiguous, and highest-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organisational level. - Drive user-centered decision-making at the executive level, influencing directors and VPs and ensuring user needs are embedded in the long-term product and business strategy. - Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities. - Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience. - Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate. - Define standards for responsible AI use in research, establishing frameworks that the broader team adopts and that position Mozilla as a leader in ethical AI-assisted research practice. - Elevate the research practice by setting the methodological bar, identifying capability gaps across the team, and mentoring Staff researchers and below. What you’ll bring: - 8+ years of applied research work experience (or equivalent), including strategic research leadership in complex organizations, with at least 6 years in the tech/SaaS industry. - Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle. - Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. - Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis). - Exceptional judgment in setting research priorities at the program level, making trade-offs across multiple concurrent workstreams, and advising other researchers on method, scope, and strategic framing. - Deep, current knowledge of AI tools used in research workflows, with the expertise to evaluate their outputs critically, define organisational standards for their use, and guide the team in applying them responsibly and effectively. - Recognised as an internal expert in research methodology, with the ability to introduce novel approaches, advance the field, and advise others where standard methods fall short. - Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. - Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy. - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit What you’ll get: - Generous performance-based bonus plans to all eligible employees - we share in our success as one team - Rich medical, dental, and vision coverage - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) - Quarterly all-company wellness days where everyone takes a pause together - Country specific holidays plus a day off for your birthday - One-time home office stipend - Annual professional development budget - Quarterly well-being stipend - Considerable paid parental leave - Employee referral bonus program - Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C Req ID: R3111 Hiring Ranges: US Tier 1 Locations $179,000—$238,000 USD US Tier 2 Locations $164,000—$219,000 USD US Tier 3 Locations $152,000—$202,000 USD

• Work through end-to-end UX design and UX research process for a startup idea • Build digital products and services • Lead user testing of wireframes and prototypes • Develop a business model for the product or service • Consult with startups to create a scope of work

• Build digital products and services 0-1 • Lead end-to-end design process for a startup idea or topic of your choice • Lead product scoping and feature scoping, as well as entire project management • Identify target market for product and position product for launch success • Incorporate AI tools into your UX design process • Design AI features and products by considering AI specific design parameters and heuristics • Understand how AI works and advocate for ethical AI design that builds trust without over-reliance with users • Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales • Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights • Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution • Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables • Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea • Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution • Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options • Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.