Title: Reemployment Case Management (RCM) Career Planner Location:Waterloo - 50701 - Black Hawk County, IA Salary $49,400.00 - $72,612.80 Annually Job Type Full-time, Hybrid Job Number 26-03067 Job Description: Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Case Management (RCM) Career Planner in our IowaWORKS office in Waterloo, IA. Position Details - Location: 3420 University Ave, Waterloo, IA - Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM - Work Flexibility: Hybrid telework and alternate schedules available after six months of employment Position Overview The RCM Career Planner provides comprehensive reemployment and unemployment insurance support services to job seekers and unemployment participants. This role assists customers with career planning, work search requirements, UI claims, job referrals, and workforce resources while ensuring compliance with Iowa unemployment laws and program guidelines. The RCM Career Planner also supports customers in developing employment skills, accessing training opportunities, and achieving successful long-term employment outcomes. Career Planner responsibilities but not limited to: As a RCM Career Planner, you will deliver all required Reemployment Services program components to unemployment participants during scheduled appointments. Responsibilities include: - Reviewing unemployment insurance (UI) claim statuses - Identify claim issues - Refer concerns to the appropriate staff while ensuring claimants receive all necessary information You will verify that work search requirements are being met and properly documented, as well as explain, promote, and register claimants for One-Stop Center workshops. In this role, the RCM Career Planner will conduct electronic file searches, compare applicants' qualifications to employer job order requirements, and refer qualified candidates to available positions. You will assist customers in completing valid work registrations within the database system and collaborate with them to create or update Individual Service Plans. All services, appointments, and other relevant customer information must be accurately documented in the database system. The RCM Career Planner is also responsible for performing essential UI-related activities. - Follow unemployment administration rules and Iowa law when assisting customers with filing UI claims - Address questions or concerns - Ensure timely submission of proper documentation and notices to support positive outcomes - Maintain and organize all documentation related to UI decisions - Ensure claims remain active and up to date - Monitor claim statuses Additional responsibilities include reviewing previous UI claims and adjudications, using database systems to review salary histories, and cross-referencing systems to verify personal identification information. The Career Planner will adjudicate claim issues in accordance with UI laws, provide customers with information regarding the appeals process when necessary, and prepare for and participate in UI appeal hearings related to adjudication decisions. The RCM Career Planner will educate customers about services available through the IowaWORKS location and assist them with employment-related questions, local employer opportunities, and workforce resources. You will support customers in using computers and online resources, including internet job searches, tutorials, labor market information, educational opportunities, career exploration tools, and resume development. You will also provide guidance on the use of self-service and assisted services available through the Workforce Center. RCM Career Planner's coach customers throughout all stages of the job search process, helping them strengthen personal and professional skills with the primary goal of achieving successful employment outcomes. Responsibilities may also include administering proficiency tests and skill assessments as needed. Benefits Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including: - Excellent health, dental, and vision insurance. - Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual. - Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan. - Flexible Spending Accounts for medical and dependent care. - Free Life and Long-term Disability Insurance with the option of purchasing additional coverage. - Employee Assistance Programs and Discount Programs for support. Click here to learn more about all of the amazing benefits the State of Iowa offers. If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place! The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov. 1) Graduation from an accredited four-year college or university with a degree in any field. 2) Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement. 3) A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. 4) Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Member Service Representative Location: United States Job Description: Member Service Representative The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations. S3 STAR Values: - Service - Teamwork - Attitude - Results Department: Contact Center Reports to: Manager, Contact Center Location: Remote TOP JOB RESPONSIBILITIES: - Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. - Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center - Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. - Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. Other responsibilities and opportunities: - Complete additional job-related projects and perform other duties as assigned by management. - Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. - Maintains knowledge of current department policies and procedures by monitoring updates and communications. QUALIFICATIONS & SKILLS: - 5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered. - Experience involving direct customer engagement or relationship management is required. - Banking and/or Fraud experience preferred. - Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus. - Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus - Proven ability to meet performance goals. - Strong de-escalation skills, including clear documentation and appropriate handoffs. - Ability to work independently, prioritize tasks, and maintain productivity. - Excellent verbal and written communication skills. - Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance. - Highly organized and detail oriented. - Strong time-management skills. - Works well in a structured, procedure-driven environment. FLSA: Nonexempt PERKS AND BENEFITS: - Medical, dental, and vision insurance - Paid time off (PTO) starting at 20 days in your first year - Up to 11 paid holidays per year - 401(k) with employer match and discretionary contribution - Employee referral program - Employee assistance program (EAP) - Health & wellness program - Life and AD&D Insurance - Accidental Injury, Critical Illness and Hospital Care Insurance - Peer-to-peer recognition program - Employee Discount Program - Fully remote (work from home) About S3: As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We're committed to equipping our partners to focus on what matters most- securing the futures of their members. S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success. Salary Range Grade 14: Min $38,996 Mid $48,745 Max $58,494 Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status." ADA Statement & Requirements S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines. Cognitive Requirements- Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills Occasionally: Perform basic mathematical computations Physical Requirements- Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress. Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Title: Outpatient Dietitian Category Nutrition Location(s) Georgetown, SC Salary Range $56270 to $72820 Job ID 986146 Role Overview Sodexo is seeking an Outpatient Dietitian for Tidelands Health, a progressive healthcare system located along the South Carolina coast. This position will require travel between Tidelands Waccamaw Community Hospital and Tidelands Georgetown Memorial Hospital. Some possible remote hours per work week. This position may be eligible for sign on bonus! Start with 3 weeks’ vacation and 3 personal days! Reimbursement for AND dues, state licensure fees and CDR renewal! Money toward continuing education events! Up to $5000 tuition reimbursement annually! Weekends on site, either Saturday on site or Sunday on call remote! What You'll Do - Provide outpatient care in an individual and group setting to this population group - Support occasional inpatient coverage for a variety of units - Weekends on site, either Saturday on site or Sunday on call remote - Participate in interdisciplinary care of patients as needed - Document assessments and pertinent nutrition information in the EMR (electronic medical record, EPIC) - Participate in community nutrition outreach programs, such as presentations and health fair What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - A Registered Dietitian credential and a Licensure in the state of South Carolina are required - Prior experience counseling in an outpatient setting, both one-on-one and group instruction preferred - Experience providing diabetes education or a CDCES credential preferred - Broad clinical knowledge to support multiple units and population groups Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) For those eligible for the registration exam prior to 1/1/24: Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) Credentials Requirement: Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire. In some states and/or facilities the RD/RDN credentials is required at the time of hire Certification/licensure as required by state(s) of practice. In some states and/or facilities state certification/licensure is required at the time of hire

Role Description First impressions happen in seconds — and as a Virtual Receptionist at NoGigiddy, you are that impression. You'll be the friendly, professional voice (and keyboard) that greets clients, routes inquiries, and keeps operations running smoothly behind the scenes. This role is perfect for someone who is organized, personable, and thrives on making other people's days easier. No fancy degree required — just good communication, reliability, and a professional attitude. Responsibilities - Answer incoming calls, chats, and emails on behalf of NoGigiddy and partner clients in a courteous, professional manner - Screen and route inquiries to the appropriate team members or departments - Schedule appointments, manage calendars, and send confirmation communications - Take accurate messages and ensure timely follow-up on all open items - Maintain a virtual front desk presence during designated business hours - Update contact records and intake forms using our CRM tools - Handle a high volume of communications efficiently without sacrificing warmth or accuracy Requirements - No degree required - Prior customer-facing experience is a plus but not required - Clear, professional verbal and written communication skills - Strong organizational skills and the ability to multitask across channels - Comfortable with basic scheduling software, Google Workspace, or similar tools - Reliable internet, a quiet workspace, and a quality headset or microphone - Dependable — being on time and available during scheduled hours is non-negotiable Benefits - Hourly pay of $15–$19/hr - Fully remote position — no commute, ever - Consistent schedule with set hours so you can plan your life - Paid onboarding and training on all tools and systems - Growth path into operations coordination and team lead roles - Access to NoGigiddy's exclusive gig and earning opportunity network