S3, also known as Shared Service Solutions, is a specialized consulting firm that provides regulatory, compliance, and quality assurance services in different i
Member Service Representative
Location
United States
Posted
11 days ago
Salary
$39.0K - $58.5K / year
Seniority
Senior
Job Description
Member Service Representative
S3 - Shared Service Solutions
Member Service Representative Location: United States Job Description: Member Service Representative The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations. S3 STAR Values: - Service - Teamwork - Attitude - Results Department: Contact Center Reports to: Manager, Contact Center Location: Remote TOP JOB RESPONSIBILITIES: - Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. - Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center - Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution. - Support specialized digital, card, or loan queues and process related transactions with speed and accuracy. Other responsibilities and opportunities: - Complete additional job-related projects and perform other duties as assigned by management. - Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines. - Maintains knowledge of current department policies and procedures by monitoring updates and communications. QUALIFICATIONS & SKILLS: - 5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered. - Experience involving direct customer engagement or relationship management is required. - Banking and/or Fraud experience preferred. - Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus. - Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus - Proven ability to meet performance goals. - Strong de-escalation skills, including clear documentation and appropriate handoffs. - Ability to work independently, prioritize tasks, and maintain productivity. - Excellent verbal and written communication skills. - Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance. - Highly organized and detail oriented. - Strong time-management skills. - Works well in a structured, procedure-driven environment. FLSA: Nonexempt PERKS AND BENEFITS: - Medical, dental, and vision insurance - Paid time off (PTO) starting at 20 days in your first year - Up to 11 paid holidays per year - 401(k) with employer match and discretionary contribution - Employee referral program - Employee assistance program (EAP) - Health & wellness program - Life and AD&D Insurance - Accidental Injury, Critical Illness and Hospital Care Insurance - Peer-to-peer recognition program - Employee Discount Program - Fully remote (work from home) About S3: As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We're committed to equipping our partners to focus on what matters most- securing the futures of their members. S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success. Salary Range Grade 14: Min $38,996 Mid $48,745 Max $58,494 Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status." ADA Statement & Requirements S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations. Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines. Cognitive Requirements- Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills Occasionally: Perform basic mathematical computations Physical Requirements- Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress. Internal/External Interaction- Steady and ongoing with occasional periods of low volume.
Related Guides
Related Categories
Related Job Pages
More Bilingual Jobs
Outpatient Dietitian
SodexoSodexo is a leading provider of facilities management and food services committed to improving the all-around quality of life. With U.S. headquarters in Gaithersburg, Maryland, the
Title: Outpatient Dietitian Category Nutrition Location(s) Georgetown, SC Salary Range $56270 to $72820 Job ID 986146 Role Overview Sodexo is seeking an Outpatient Dietitian for Tidelands Health, a progressive healthcare system located along the South Carolina coast. This position will require travel between Tidelands Waccamaw Community Hospital and Tidelands Georgetown Memorial Hospital. Some possible remote hours per work week. This position may be eligible for sign on bonus! Start with 3 weeks’ vacation and 3 personal days! Reimbursement for AND dues, state licensure fees and CDR renewal! Money toward continuing education events! Up to $5000 tuition reimbursement annually! Weekends on site, either Saturday on site or Sunday on call remote! What You'll Do - Provide outpatient care in an individual and group setting to this population group - Support occasional inpatient coverage for a variety of units - Weekends on site, either Saturday on site or Sunday on call remote - Participate in interdisciplinary care of patients as needed - Document assessments and pertinent nutrition information in the EMR (electronic medical record, EPIC) - Participate in community nutrition outreach programs, such as presentations and health fair What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - A Registered Dietitian credential and a Licensure in the state of South Carolina are required - Prior experience counseling in an outpatient setting, both one-on-one and group instruction preferred - Experience providing diabetes education or a CDCES credential preferred - Broad clinical knowledge to support multiple units and population groups Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) For those eligible for the registration exam prior to 1/1/24: Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) Credentials Requirement: Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire. In some states and/or facilities the RD/RDN credentials is required at the time of hire Certification/licensure as required by state(s) of practice. In some states and/or facilities state certification/licensure is required at the time of hire
Virtual Receptionist
NoGigiddyYour one-stop gig shop. Connect to the entire gig economy in a single click.
Role Description First impressions happen in seconds — and as a Virtual Receptionist at NoGigiddy, you are that impression. You'll be the friendly, professional voice (and keyboard) that greets clients, routes inquiries, and keeps operations running smoothly behind the scenes. This role is perfect for someone who is organized, personable, and thrives on making other people's days easier. No fancy degree required — just good communication, reliability, and a professional attitude. Responsibilities - Answer incoming calls, chats, and emails on behalf of NoGigiddy and partner clients in a courteous, professional manner - Screen and route inquiries to the appropriate team members or departments - Schedule appointments, manage calendars, and send confirmation communications - Take accurate messages and ensure timely follow-up on all open items - Maintain a virtual front desk presence during designated business hours - Update contact records and intake forms using our CRM tools - Handle a high volume of communications efficiently without sacrificing warmth or accuracy Requirements - No degree required - Prior customer-facing experience is a plus but not required - Clear, professional verbal and written communication skills - Strong organizational skills and the ability to multitask across channels - Comfortable with basic scheduling software, Google Workspace, or similar tools - Reliable internet, a quiet workspace, and a quality headset or microphone - Dependable — being on time and available during scheduled hours is non-negotiable Benefits - Hourly pay of $15–$19/hr - Fully remote position — no commute, ever - Consistent schedule with set hours so you can plan your life - Paid onboarding and training on all tools and systems - Growth path into operations coordination and team lead roles - Access to NoGigiddy's exclusive gig and earning opportunity network
Part-Time Registered Dietitian Location: Fort Worth, TX; Aspermont, TX Part time 8 hrs/wk (REMOTE) Pay Rate: Hourly - Hourly Plan, 60.00 USD Hourly Job Description We’re looking for a friendly, compassionate leader to join our culinary team! Guide patients, families, and facility staff on all aspects of medical nutrition therapy to create a healthy and healing environment. Build relationships with physicians and nurses to support patient satisfaction and achieve quality care that meets each patient’s nutritional needs. Responsibilities Part-Time Registered Dietitian at Stonewall Senior Living Center in Aspermont, TX 8 hrs/wk (REMOTE) 1 required on-site visit per month (Mileage reimbursement provided) Starting rate $60-70$/hr (Negotiable based on experience) - Complete nutritional assessments and provide interventions using evidence-based practices for both inpatient and outpatient care - Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs - Document assessment of patients with nutritional goals and interventions in the medical record - Communicate with physicians and clinical staff on patients’ nutritional status - Manage physician orders for therapeutic diets and supplements - Attend patient rounds and maintain clinical nutrition policies to support regulatory compliance Skills - Interpersonal Skills: Ability to interact with individuals of all backgrounds - Communication: Effective written, spoken, and non-verbal communication - Customer Service: Service-oriented mentality with a focus on exceeding expectations - Professionalism: Maintain a positive and professional demeanor - Proactivity: Self-motivated with the ability to effectively prioritize projects and needs - Team Player: Willingness to provide support where needed to achieve outcomes - Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings - Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements - Registered Dietitian with Commission of Dietetic Registration and licensed dietitian as required per state regulations - Bachelor’s or Master’s degree in Food and Nutrition or related field - Knowledge of regulatory standards - Computer experience with word processing, spreadsheets, and various software What We Offer - Paid time off (vacation and sick) - Medical, dental, and vision insurance - 401(k) with employer match - Employee Assistance Program (EAP) - Career development and ongoing training Important to Know - Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. - Veterans and candidates with military experience are encouraged to apply. - HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
Senior Collector
Axos BankBank, borrow, invest & plan – manage your financial life with Axos. Our team is the secret to our success. Join us!
Role Description Axos is seeking a Sr. Collector who will be responsible for tracking tasks related to adversely graded commercial loans within the Bank's loan portfolio in compliance with all applicable state and federal laws, rules, regulations, and bank policies and procedures. They will also be responsible for ensuring credit tasks are kept up to date related to appropriate workout strategies to maximize value of loan assets in the portfolio. - Perform financial and collateral analysis for due diligence and evaluate loan repayment ability regarding asset based lending portfolio to minimize credit losses for commercial loans. - Review ongoing financial and collateral performance on existing portfolio accounts. Analyze and recommend appropriate workout strategies to maximize value of loan assets. Perform and approve loan reviews as needed. - Monitor loans in Bankruptcies and Receiverships. Support loss mitigation requests and recommend workout options, including loan modification, deed in lieu, and short sale requests. Ensure compliance with servicing guides, process special assets inquiries such as taxes, insurance, appraisals, inspections, etc.; and identify potential vendors for such tasks. - Perform activities associated with maintaining process/operations, including developing and implementing policies and procedures on systems and the flow of information. - Receive clear communication including feedback, coaching, individual needs assessment, and training gaps, including regular, one-on-one performance reviews to ensure performance and quality standards are being met. - Prepare documents for amendments, restructures, client requests and review reports according to regulations, policies and standards. Qualifications - Bachelors degree preferred - 4-6 years of experience in portfolio management Requirements - Eligible for an Annual Discretionary Cash Bonus Target: 7.5% - Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 7.5% - All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Benefits - Medical, Dental, Vision, and Life Insurance - Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) - HSA or FSA account and other voluntary benefits - 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan - Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading Company Description Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).



