Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more . Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian . By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities - Become a product expert and a master of our Customer Success process - Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal - Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) - Create and maintain a customer success plan, tracking success initiatives - Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress - Identify and resolve potential renewal challenges to ensure a high renewal rate - Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows - Arrange and conduct Executive and CxO services-related discussions according to the account strategy - Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support - Collaborate closely with all functions of the business to ensure our customers are successful - Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit - Customer success management, technical account management, management consulting or account director experience in the Enterprise space. - You quietly outwork your peers, you are meticulous and obsessive about details and process - You perform at a high level consistently, not in spurts - Ability to quickly learn and communicate about technical topics and products - Ability to take ownership, work under pressure, and meet deadlines on time - Ability to challenge, recommend, and redirect teams, as well as manage customer expectations - Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management - Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Bonus points if you... - Have past startup experience - Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Role Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you. Key Job Responsibilities - Business Growth - Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. - Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. - Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. - Create tailored solutions and recommendations, where out of the box thinking is necessary. - Present compelling value propositions using a strategic and consultative approach. - Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers. - Possess the ability to manage and deliver against complex account goals where strategy is not defined. - Implement and track metrics to record the success and quality of your portfolio of Sellers. - A Day in the Life - Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. - Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. - Drive optimal program and Customer Success Manager satisfaction. - Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. - Play a “consultant” role with oversight of key strategic activities that are underway for the Seller. - Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. - Program Process Excellence - Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment. - Improve team efficiency and optimize previously defined processes. - Assist with the definition and design of tools, standard operating procedures and processes of Seller Services. - Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback. - Aggregate themes and data to advocate to function as Voice of the Seller. - Own project status communication. Consistently impart clear and concise summaries for the projects you own. Qualifications - Experience with strong project management skills and the ability to thrive in a fast-paced environment. - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products. - Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. - 4+ years of equivalent experience. - English proficiency required (written and verbal). Preferred Qualifications - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Company Description

• Lead client success efforts for your accounts and across Alkami • Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions • Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals • Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success • Create clear success plans that define client objectives and track their progress • Ensure clients are on track to derive value from the Alkami platform • Serve as an expert on helping clients achieve their digital banking goals using the platform • Master the Alkami platform to advise clients on maximizing its use and capabilities • Collaborate effectively across departments to drive client success • Advocate for client needs to internal leaders and departments • Escalate critical client issues and mobilize internal resources to resolve them • Use data to influence decisions and guide both clients and internal teams • Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty • Monitor client health metrics and product engagement, identifying and addressing risks early • Conduct regular business reviews to celebrate successes and identify growth opportunities • Take on additional projects that contribute to fostering a Client Success culture across the team

• Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers • Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value • Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows • Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews • Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts • Drive deeper integration of LexisNexis solutions into customer workflows and business processes • Represent the voice of the customer by sharing insights and feedback with internal stakeholders • Support transformation initiatives that improve customer outcomes across the full lifecycle