Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: Donnelley Financial Solutions (NYSE: DFIN) provides software and services that enable clients to communicate with confidence in a complex regulatory environment. With 3,500 employees in 61 locations across 18 countries, we provide thousands of clients globally with innovative tools for content creation, management and distribution, as well as data analytics and multi-lingual translations services. ActiveDisclosure is our proprietary, cloud-based disclosure management solution that allows public companies to easily create, manage, XBRL-tag and file financial reports with regulatory agencies including the SEC. The ActiveDisclosure platform provides customers with complete control over the entire disclosure and compliance reporting process, incorporating Microsoft® Office 365, Office Online Server and Azure, and providing industry-leading, SOC2 Type II security. The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems. Responsibilities: - Support clients on complex technical issues including problems related to various ActiveDisclosure products and services. - Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement. - Serve as the escalation point for complex technical and/or sensitive client issues. Diagnose, investigate and resolve problems related to all ActiveDisclosure products and services further providing timely, accurate, and complete responses to client inquiries. - Ability to research problems independently and identify root cause of issue. This includes the identification and documentation of defects using problem determination skill. - The ability to independently analyze and resolve complex technical issues involving software within the Azure platform. - Identify solutions to work around open issues / problems that are under investigation or pending resolution. - Document and track case histories, issues, metrics and reporting using Salesforce. Ensure actionable steps taken and documented. - Assist with special projects and technical research. - Perform software research, testing, and recommendations. - Participation in user acceptance testing (UAT) for application bugs. - Participation in user acceptance testing (UAT) of new features. - Performs build/deployment QA verifications and validation testing against the Product Environment. - Improve documentation of support policies and procedures. - Contribute to the development of "win-win" solutions to project issues. - Performs other duties assigned by management. Qualifications: Required Skills: - Strong knowledge of macOS and Windows operating systems - Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and SharePoint - Familiarity with Agile development practices - Experience troubleshooting application-related issues - Excellent analytical, organizational, and multitasking abilities in fast-paced environments - Strong written, verbal, and interpersonal communication skills - Ability to present effectively to diverse audiences - High attention to detail - Ability to work independently with minimal supervision, as well as collaboratively in a team - Strong prioritization and time-management skills - Flexibility to work weekends and holidays Required Experience: - 2+ years of hands-on experience in software/application support - Experience supporting SaaS applications preferred - Background in Financial Services is a plus (training provided for the right candidate) - Strong commitment to client service - Foundational understanding of databases, internet technologies, XML, and related concepts - Basic knowledge of Quality Assurance (QA) processes, practices, and methodologies It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

• Develop and manage product roadmaps and sprint priorities • Conduct user research to gather needs and insights • Create product's long-term vision and strategy • Lead team, partnerships, and user communities • Provide quarterly reports and metrics

Role Description We are now looking for an International Product Manager – Consumables to play a key role in shaping the future of our CSSD/SPD consumables portfolio across global markets. This is a high-visibility, commercially focused role with true international reach. You will own the end-to-end success of our consumable’s portfolio outside the US, from strategy and lifecycle planning through to global launches and sales enablement. Acting as the bridge between R&D, Commercial Operations, and Global Sales, you will translate scientific innovation into compelling value propositions that resonate with customers, distributors, and healthcare professionals worldwide. Working closely with the Head of Product Management USA, you will ensure strong global alignment while adapting products and launches to meet international regulatory, clinical, and market needs. What you will do - Define and drive global portfolio strategy, shaping product roadmaps and lifecycle plans that support sustainable growth and profitability. - Partner with Commercial Operations to optimise pricing strategies, forecasting, and supply considerations for chemical consumables. - Lead international product launches, working with regional teams to ensure launch excellence, follow-up, and performance tracking. - Enable Global Sales Teams and distributors with clear “reason-to-buy” messaging, training, and technical expertise. - Act as a trusted expert in high-value hospital tenders, supporting complex technical discussions and objection handling. - Gather and translate market intelligence into actionable insights that influence product development and value propositions. - Collaborate cross-functionally across R&D, Quality & Regulatory, Marketing, Operations, and Supply Chain to bring products to market successfully. Qualifications - Experience in product management within healthcare chemistry, infection prevention, or medical consumables. - Exposure to CSSD/SPD environments and an understanding of hospital workflows. - The ability to communicate confidently with both technical and commercial stakeholders from R&D teams to Sales Directors and distributors. - A pragmatic, operational mindset with experience in pricing, SKU management, and margin optimisation. - A degree in Chemistry, Chemical Engineering, Biochemistry, or a related field preferred (MBA or equivalent commercial experience is an advantage). Benefits - A truly international role with global visibility. - The opportunity to shape strategy and influence innovation at scale. - A collaborative, purpose-driven culture built on passion, collaboration, and openness. - Commitment to sustainability with a strong push towards reduced CO₂ impact across our operations.

Role Description This role exists to define and deliver high-impact IoT software solutions for the aviation industry by deeply understanding customer problems and translating them into scalable, data-driven products that drive measurable business outcomes and long-term customer value. Outcomes: What Success Looks Like - Define and deliver a clear IoT product roadmap that improves customer retention, reduces churn, and increases product adoption within 12–24 months. - Establish a continuous product discovery practice, validating solutions through experimentation (A/B testing, MVPs, prototypes) before full-scale development. - Increase customer satisfaction scores by consistently delivering valuable, usable, and reliable product enhancements. - Align cross-functional teams (R&D, Sales, Marketing, Support) around clear product priorities, reducing delivery friction and improving time-to-market. - Drive measurable improvements in product performance, scalability, and reliability through strong collaboration with engineering. - Act as a subject matter expert in IoT solutions, enabling internal teams and supporting pre-sales efforts with customers. Qualifications - Strong experience in product management, software development, or engineering (5+ years). - Solid understanding of IoT ecosystems, cloud computing, and web-based applications. - Working knowledge of Artificial Intelligence concepts and their application in product design. - Ability to translate customer needs into clear product requirements, user stories, and technical documentation. - Familiarity with software development lifecycle, clean code practices, and scalable system design. - Proven ability to lead continuous discovery through customer interviews, usability testing, and data analysis. - Strong prioritization skills based on impact, feasibility, and business value. - Experience collaborating closely with engineering and design teams to deliver high-quality solutions. - Ability to balance customer needs, technical constraints, and business objectives. - Excellent communication skills with the ability to clearly articulate product decisions and trade-offs. - Ability to influence stakeholders and advocate for customer-centric, evidence-based decisions. - Experience working cross-functionally in fast-paced, entrepreneurial environments. - Understanding of supply chain processes and aviation industry dynamics is an asset. - Experience in pre-sales support and customer-facing engagements is beneficial. Benefits - Opportunity to shape and scale IoT products within a growing aviation technology portfolio. - High visibility with senior leadership and direct impact on product strategy and business outcomes. - A fast-paced, collaborative environment that values autonomy, innovation, and ownership. - Exposure to cutting-edge technologies, including IoT and AI-driven applications. - Opportunities for career growth through expanded product scope and leadership influence. - Flexible, remote work environment within North America (ideally Eastern Time Zone), supporting work-life balance while collaborating with global teams. Salary Range $90,000 - $100,000 USD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.