Finance of America logo
Finance of America

Empowering 55+ customers with modern reverse mortgage options to fund the next chapter in life. NMLS #2285

VP, Underwriting

UnderwriterUnderwriterFull TimeRemoteLeadTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$150K - $200K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

VP, Underwriting

Finance of America

• Responsible for leading the underwriting organization with a primary focus on team leadership, pipeline management, and workflow optimization • Ensures underwriting operations are efficient, scalable, and aligned with business objectives • Drives the adoption of technology, automation, and AI-enabled tools to enhance underwriting productivity, consistency, and quality across HECM and proprietary reverse mortgage products • Leads and manages the reverse mortgage underwriting team, including managers, team leads, and underwriters • Oversees underwriting pipeline management to ensure appropriate prioritization, workload balance, and adherence to service level agreements (SLAs) • Evaluates and continuously improves underwriting workflows to drive efficiency, consistency, and scalability • Partners with Processing, Closing, Sales, QC, and other departments to ensure seamless workflow integration and reduce bottlenecks • Champions the use of technology, automation, and AI tools to streamline underwriting processes and reduce manual effort • Identifies opportunities to enhance workflow through system improvements, LOS optimization, and automation of repetitive tasks • Ensures underwriting decisions are accurate, compliant, and aligned with FHA/HUD, HECM, and proprietary product guidelines • Establishes and monitors key performance indicators (KPIs) related to turn times, quality, productivity, and pipeline health • Uses reporting and data analysis to identify trends, inefficiencies, and areas for improvement • Manages complex underwriting escalations, exception requests, and guideline interpretations • Collaborates with Risk, Compliance, and Credit Policy teams to ensure adherence to regulatory and investor requirements • Drives continuous improvement initiatives that enhance borrower experience and internal efficiency • Supports capacity planning, staffing models, and resource allocation to meet business demands • Leads change management efforts related to process improvements, system enhancements, and new technology adoption • Promotes and implements AI and automation solutions to improve underwriting workflow efficiency

Job Requirements

  • Minimum 10 years of mortgage underwriting experience
  • Minimum 5 years of leadership experience managing underwriting teams or operations
  • Deep knowledge of HECM, FHA/HUD guidelines, and reverse mortgage underwriting practices
  • Strong experience managing pipelines, workflows, and operational performance
  • Proven ability to improve efficiency, turn times, and quality metrics
  • Experience working with underwriting technology, LOS systems (Encompass preferred), and automation tools
  • Strong analytical, organizational, and communication skills
  • Ability to lead in a fast-paced, evolving environment
  • Strong focus on operational efficiency and continuous improvement
  • Forward-thinking mindset with interest in leveraging AI and automation
  • Collaborative leadership style with ability to influence across departments
  • Strong problem-solving skills with focus on root cause analysis
  • Proficiency in MS Office Suite

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time-off benefits
  • Flexible spending account
  • 401(k) with employer match
  • Employee Stock Purchase Plan

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