Associate Solution Consultant (Remote) Remote Client Success – Solution Consulting / Full Time / Remote RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant.    About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.   About the Role As a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.     We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.  Primary Responsibilities - Technical  - Become an expert in RainFocus platform - Train client admins on the RainFocus tools and processes as necessary - Configure the RainFocus platform   - Analysis / Business Acumen - Work with clients to identify business requirements - Facilitate holistic system configuration - Identify and mitigate risks to achieve implementation success   - Domain / Industry Knowledge - Follow best practices for implementing RainFocus products - Consult with clients on new ideas and best practices   - Communication - Document requirements, solution designs and testing plans - Provide regular updates on milestones and tasks to project managers - Engage in regular touch points with internal and client teams - Communicate issues and risks to project managers and leadership   - Organization - Balance priorities across multiple assignments - Thoroughly track tasks and complete all assignments on time - Contribute to implementation tools, processes and templates Required Qualifications - Has software implementation experience (less than 3 years)  - Solutions delivery through platform configuration, not custom development. - Ability to think strategically to ensure solution supports business goals - Ability to work independently, problem-solve, improvise - Perform consistently under pressure  - Great communication skills, both written and verbal - Team players only - Must be able to travel domestically or internationally up to 20% Preferred Qualifications - Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations. - Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing. - Proven track record in delivering innovative and creative solutions - Experience with HTML, CSS, SQL, JSON Personal Characteristics - The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: - Ability to creatively solve complex problems - Friendly and outgoing, but assertive when necessary - Willing to go the extra mile in support of reasonable client requests - Team-player with a service-oriented mindset - Self-motivated, thrives in fast-paced environments - Proactive, relentless learner - Excited by and eager to take on new challenges and opportunities - Strong communicator with ability to be self-guided - Embraces change Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.   As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.    What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Escalation Team – Advisor remote type Remote/Hybrid locations Remote - United States time type Full time job requisition id JR-202610466 Job Description The Role The Technical Assistance Center (TAC) exists to support dealers with diagnostic and repair guidance so we can achieve our goal of fixing it right the first time and delivering a positive customer experience. TAC also plays a critical role in ensuring that business intelligence generated through case activity is shared with Engineering and Quality, so product issues are identified, communicated, and addressed.   The TAC Escalation Team (E-Team) Consultant provides live and remote support to other TAC Consultants and GM dealer personnel to assist with vehicle diagnosis and takes direct ownership of complex or difficult cases. This role determines when to engage a Field Service Engineer (FSE) based on vehicle issues, predefined escalation criteria, and requests from field personnel. In addition, E-Team members are responsible for identifying, creating, and sharing product issues and resolutions, including service information feedback, preliminary service information, and case-closing resolutions.   This role partners closely with Brand Quality and Engineering to identify and resolve current and launch-related product issues. The E-Team Consultant also supports the organization in building a customer-centric operating model, developing presentations, and communicating effectively with key partners while maintaining efficiency in a fast-paced, rapidly changing environment.   What You'll Do - Support TAC Advisors as needed to diagnose and resolve vehicle concerns. - Partner with Brand Quality and Engineering to identify new and emerging product issues. - Create and publish bulletins within Service Information. - Serve as the single TAC point of contact for assigned areas of technical support across: - All GCCX Business Units - Field Personnel including CAMs, RVMs, and FSEs - Executive Leadership - Exercise sound decision-making skills to propose solutions to leadership and develop plans that leverage established procedures while creating new solutions when needed. - Build and maintain strong working relationships internally by exchanging relevant information with colleagues, supervisors, project leaders, and other professionals across the team. - Create and deliver presentations to support issue identification, resolution, and cross-functional alignment.   Your Skills & Abilities (Required Qualifications) - High school diploma with 10+ years of automotive technician experience, or an equivalent combination of education and automotive technician experience. - Minimum of 4 current ASE Certifications. - Customer-focused mindset with strong interpersonal skills. - General knowledge of major automotive systems, including electrical, safety systems, restraints, powertrains, transmissions, and chassis components. - Ability to maintain technical certifications. - Excellent oral and written communication skills. - Strong analytical and problem-solving skills. - Excellent organizational skills. - Ability and willingness to work in a cross-functional, team-focused environment. - Ability to multitask in a fast-paced environment and work independently or collaboratively with team members. - Ability to identify unique situations and escalate appropriately. - Ability to work independently with minimal guidance.   What Gives You a Competitive Edge (Preferred Qualifications) - Master ASE Certification - Proficiency with GM internal websites and tools including SI, GMA, GWM, Salesforce/OneCRM/CXConnect, and Microsoft Office products - Proficiency with GM internal systems including QIS, PRTS, VIS, Global Connect   Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.       • The salary range for this role is $52,400 - $80,200. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.       • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits:       • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.   #LI-JT2   GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.   Why Join Us  We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.   Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

• Lead the implementation, enhancement, and support of Blue Yonder/JDA solutions across supply chain and planning modules. • Gather, analyze, and translate business requirements into techno-functional specifications and solution designs. • Configure and customize Blue Yonder applications based on business needs and operational processes. • Work closely with business users, supply chain teams, and technical developers to ensure successful solution delivery. • Participate in workshops, requirement gathering sessions, and functional design discussions. • Provide expertise in system integration, data mapping, workflows, and process optimization. • Support end-to-end project lifecycle activities including requirement analysis, design, development coordination, testing, deployment, and post-production support. • Troubleshoot system issues, identify root causes, and recommend sustainable solutions. • Collaborate with offshore and onsite teams for seamless execution and delivery. • Conduct user training sessions and create functional documentation, process flows, and user guides. • Ensure adherence to best practices, governance standards, and enterprise architecture guidelines. • Participate in upgrade, migration, and transformation initiatives related to Blue Yonder/JDA platforms. • Contribute to continuous improvement initiatives for supply chain planning and operational efficiency.

Role Description At Goldratt Group, we are looking for candidates with excellent analytical, written/verbal communication skills with a passion for delivering results for our customers. This is a full-time position for new graduates in an entry-level role that will provide you with direct client-facing interaction and hands-on experience with creating Theory of Constraint based implementations. We work with a wide range of clients, including: - Delta Air Lines - The United States Air Force - Boeing - Proctor and Gamble - Hertz If you are passionate about continuous improvement, operational excellence, business analytics, and change management, we encourage you to apply. We are looking for a detailed oriented candidate for our entry-level Analyst role. Graduates with BS/MS in Industrial Engineering, Operations Management, Supply Chain or Business will find this position particularly exciting. Prior knowledge or experience in Continuous Process Improvement, Lean, and Theory of Constraints (TOC) is beneficial though not required. The natural progression of this position leads into a consulting role and your work as an analyst will prepare you to become a Consultant with our firm. We take on projects only when we believe our clients will achieve significant results. A few examples include: - Boeing documented hundreds of millions of dollars of savings through the application of the Theory of Constraints (TOC) to its Product Development Portfolio. - Delta Air Lines’ Catering Operations reported a 75% reduction in number of delays by applying TOC. - Utah State Hospital for Mental Health achieved a reduction in its waiting list of patients from ~100 to 15. As a team member, you will be required to: - Manage software responsible for inventory planning - Analyze the business and operations - Support client needs - Coach organization through the implementation - Identify Constraints - Craft solutions in order to achieve the next jump in performance - Get buy-in of key stakeholders - Ability to travel as needed (expect 80%, will vary by project) *Note, this position does not require relocation and candidates can have a homebase from anywhere in the continental US due to the nature of this role. You will be working both on client site and remotely when not traveling. *This application includes 2 analytical problems to solve that are relevant to the type of work you will be doing as an Analyst with Goldratt. If moved forward, you will discuss your approach. Qualifications - BS/MS in Industrial Engineering, Operations Management, Supply Chain or Business - Prior knowledge or experience in Continuous Process Improvement, Lean, and Theory of Constraints (TOC) is beneficial though not required Requirements - Ability to travel as needed (expect 80%, will vary by project) - Ability to work both on client site and remotely Benefits - Competitive salary dependent on experience - Performance-based bonuses - Generous benefits package including health insurance - Unlimited PTO - Parental leave - Vision/dental insurance - Life insurance Company Description Internal surveys reveal that GCNA employees rank their work experience highly based on the: - Ability to make a quantifiable difference to our customers - Ability to contribute independently - Ability to grow based on performance, not politics - Exposure to different industries and problems - Interactions with top management