• Serve as a trusted partner to leaders across the business • Execute Teammate Relations strategy • Coach managers and guide policy application • Lead investigations supporting company values • Empower leaders and foster workplace culture • Consult on complex investigations and interviews • Advise managers on Teammate Relations matters • Conduct fair, objective investigations • Support communication and training efforts • Manage HR Connect tickets and identify trends • Represent the bank with third party entities on Teammate related decisions • Draft and maintain documentation of Teammate relations policies and procedures • Administer SAFE Act program

• Oversee and advance deals through each stage of the funding funnel, collaborating cross-functionally to eliminate bottlenecks, maintain momentum, and achieve daily funding and conversion targets with precision and speed. • Work and communicate with ISO sales reps and decision makers to fund opportunities. • Proactively reach out to ISO sales reps to attempt to win deals through exceptions to deal terms. • Provide excellent customer service to our ISO partners; taking responsibility to resolve issues and build trust while creating a sense of urgency in a fast-paced, transactional sales environment. • Effectively collaborate with the underwriting team to drive profitable volume. • Manage the flow of deal requirements and help to keep the sales pipeline moving along in a timely manner. • Problem-solve with internal teams to figure out opportunities for process improvement. • Act with urgency to ensure timely responses to requests both internally and externally.

• Review AI-extracted medical record and imaging data for accuracy, following established procedures and quality standards • Verify and update data efficiently while maintaining a high level of accuracy • Identify and correct discrepancies in data records as needed • Maintain the confidentiality and security of sensitive information at all times

• Build structured product documentation • Align documentation with product releases and changes • Maintain integration documentation (CRM, APIs, data validation) • Create troubleshooting libraries and error resolution guides • Create enablement assets: - Step-by-step walkthroughs - Quick reference guides - Interactive demos (where applicable) - Process maps and visual workflows - FAQs, Common pitfalls and how to avoid them • Deliver lightweight training: - Recorded sessions - Live walkthroughs - Office hours / Q&A sessions • Convert support tickets into enablement improvements • Identify repeat issues and create targeted training • Build decision trees for faster troubleshooting • Partner with support to reduce ticket volume • Structure content for AI assistants and copilots • Create modular knowledge blocks for reuse • Enable smart search and contextual help • Contribute to AI-driven support and enablement initiatives