Role Description The Implementation Manager is responsible for leading the end-to-end client onboarding process, including intake, treaty and policy validation, system configuration, and cross-functional coordination. This role ensures all client implementations are executed accurately, on time, and in compliance with regulatory and contractual requirements. This position also provides day-to-day leadership to the implementation team, supporting performance, development, and workload management. The Implementation Supervisor serves as the primary escalation point for complex client, policy, or treaty-related issues and drives resolution through effective collaboration across internal and external stakeholders. Client Onboarding & Intake - Review and validate Customer Implementation Questionnaires for accuracy and completeness. - Coordinate collection of data and documentation from brokers, TPAs, and carriers. - Lead internal and external kickoff calls, setting expectations, milestones, and deliverables. Treaty & Policy Oversight - Review stop-loss treaties and reinsurance agreements for accuracy in schedules, benefits, and rate structures. - Confirm compliance with company guidelines, regulatory standards, and client requirements. - Ensure treaty execution and distribution are completed on time. Implementation Project Management - Maintain detailed implementation project plans and checklists for each client. - Track milestones and escalate issues proactively to underwriting, claims, and leadership. - Provide structured status updates to stakeholders until transition is complete. Operational Setup - Oversee new group setup in systems (eligibility, billing, claims platforms). - Validate data feeds, reporting, and system testing prior to go-live. - Ensure smooth handoff to Account Management with complete documentation. Team Supervision - Provide oversight, guidance, and quality review of Implementation Specialists. - Standardize intake, treaty review, and onboarding workflows to drive consistency. - Train and develop staff to strengthen departmental capabilities. Qualifications - 3–5 years of direct experience in stop-loss implementation, reinsurance operations, or TPA onboarding. - Strong understanding of treaties, stop-loss contracts, and employee benefit plan structures. - Prior supervisory or lead role experience preferred. - Demonstrated project management capability with ability to handle multiple implementations simultaneously. - Strong written and verbal communication skills; confident in direct client/broker interactions. - High attention to detail, especially in document review and system setup. Key Competencies - Accuracy & Compliance – Ensures all treaty and policy documents are error-free and regulatory-compliant. - Leadership – Provides structure, direction, and accountability for implementation staff. - Client Orientation – Maintains focus on client satisfaction throughout onboarding. - Problem Solving – Anticipates and resolves barriers to implementation. - Cross-Functional Collaboration – Works effectively with underwriting, claims, and operations. Performance Expectations - All implementation milestones met within agreed timelines. - Zero treaty/policy errors at go-live. - Smooth, documented transition to Account Management. - High broker and client satisfaction ratings for onboarding. - Implementation staff trained, supported, and meeting quality standards. Company Description The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients. • Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software). • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. • Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight. • Build courteous and successful relationships with clients, vendors and carriers to improve client retention. • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

Role Description The position is integral to the ongoing technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas: - Demonstrates product expertise in most Genesys Cloud products - Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer - Follows PS implementation standards - Assesses complex project situations to make appropriate recommendations to both Genesys and the customer - Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions Major Responsibilities/Activities The Genesys Cloud Implementation consultant is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. - Works in close concert with Project Manager in successfully delivering projects - Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team - Follows PSO implementation standards - Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM) - Execution of project plan tasks associated with engagements - Test plan validation in close collaboration with Quality Assurance team - Regular communication of project status - Provides onsite/remote support for customer escalations as needed - Maintains on average of 70+% utilization for billable projects - Identifies engagement-related problem areas and solves the issues in a proactive manner - Assists the Customer Care organization in performing service call/maintenance activities as required - Provide technical training to internal or external resources as needed - Maintains friendly and professional attitude in stressful situations Administration - Maintains accurate and timely submission of timesheets, expense reports, and project-related forms - Maintains regular internal communications with project team, team lead, and manager - Provides feedback and updates to internal process through internal documentation - Follows standard department processes Training - Continues to stay abreast of new Genesys product releases through internal training, shadowing or experienced consultants, lab development, and industry standards Minimum Requirements - Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience - 2+ years of related experience - Prior experience with Genesys Cloud Implementation and/or Administration is highly desirable but not a requirement - Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations - Flexibility to work across different time zones specifically North America - Flexibility to take up an operational service management role (managing a customer environment), if there is business need Technical Skills - Knowledge of HTTP requests, REST web services, and JSON - IP Telephony & Hardware: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) - Cisco/Juniper/other network routing and switching devices is an added advantage - Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook) - Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods is a BIG Plus - Operating Systems: Windows 200/2008/2012R2, XP, Vista, Windows 7 - Knowledge on Amazon Web Services (AWS) is a bonus Business Skills - Capable of working on or leading a team through a fast-paced and complex project - Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation - Prior experience in working in a customer-facing role - Knowledge of customer service processes - Knowledge of Cloud change control processes - Exercises good judgment - Strong follow-through, ownership & responsibility on tasks assigned - Effective time management and maintains flexibility - Demonstrate flexibility to adjust working hours to match customer and team interactions

Role Description In the role of Implementation Manager, you’ll deploy AssistIQ’s software across various surgical suites and procedural areas in hospitals across North America. Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We’re excited by candidates who enjoy and are capable of working in a fast-paced entrepreneurial environment. To be successful, you will be adept at juggling responsibilities in parallel, including: - Anticipating and identifying operational risks and mitigations - Striking a balance between product and customer priorities - Building strong customer relationships Given the nature of startup life, the role of the Implementation Manager is dynamic with priorities evolving regularly. Responsibilities - Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: - Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. - Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. - Identifying product gaps, customer, and internal risks to product implementation. - Partnering with the internal Product team to outline customer needs. - Completing on-site training for end users and ensuring end user acceptance. - Communicating with various customer stakeholders with project updates throughout the implementation process. - Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. - Ensuring smooth transition to customer success team post go-live. - Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. - Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements. - Continuously improve implementation processes, including: - Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. - Refining implementation playbook and processes, leveraging feedback from customers. - Be the “boots on the ground” to drive product improvements and expansion opportunities: - Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features. - Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. - Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. - Experience providing support during pre and post go-live and creating successful transitions to customer success teams. - Demonstrated capability for problem-solving, prioritization and project management. - Excellent interpersonal skills. - Ability to synthesize information, think quickly and drive changes. - Strong communication (verbal, presentation, written) and time management skills. - A current driver’s license. - 55%+ travel required. Requirements - Health insurance - 3 weeks of vacation - 10 sick days - Flexible work hours - Top of class culture Core Values - Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. - Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. - Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. - Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. - Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.