• Lead and develop a team of managers responsible for collections and loss mitigation operations supporting approximately 40 agents across collections and loss mitigation operations • Drive measurable improvements in collections performance, including recovery rates, productivity, SLA adherence, QA performance, and borrower outcomes through data-informed operational management • Standardize performance management frameworks, coaching practices, and accountability mechanisms to improve consistency and scale top-performer behaviors across teams • Build operational visibility through data-driven reporting, performance metrics, and dashboards that identify trends, root causes, and opportunities for improvement • Strengthen operational controls and QA frameworks to reduce manual error rates, improve compliance performance, and support scalable growth across collections and loss mitigation operations • Partner cross-functionally with Product, Engineering, Compliance, and Analytics teams to improve tooling, automation, workflows, and borrower programs

Title: Collections Analyst II Location: Remote, United States Department: Accounting & Finance Job Description: About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: Reporting to the Accounts Receivable Manager, the Collection Analyst II is responsible for managing the collection activities related to customer accounts. This remote position will support the expanding incentives business within our world-class shared services accounting department. The role involves monitoring and collecting partner accounts to ensure timely payment in accordance with contract terms. The ideal candidate will possess effective communication and interpersonal skills, collaborating across business functions to identify root causes of payment delays and implement effective solutions to mitigate future issues. Additionally, proven experience in managing key accounts and driving process improvements is required. Responsibilities: - Monitor Accounts Receivable aging and manage customer accounts. Identify overdue balances and contact customers using multiple communication methods to address matters related to the outstanding debt, including account discrepancies, billing errors, and payment term verification. Review and reconcile customer account balances, performing detailed analysis at the invoice level. - Identify and resolve discrepancies between customer records and BHN billing to accurately determine root causes and implement effective solutions. - Coordinate with both external and internal business partners to address and resolve billing inquiries. - Prepare and maintain comprehensive summary and detailed collection notes for regular Accounts Receivable aging reviews with management. - Provide support with customer payment applications, Accounts Receivable reporting, and related accounting close activities as required. Qualifications: - Minimum Associates Degree in Accounting, Finance or business or related experience. - Minimum +2 years’ experience in accounts receivable collections and related activities. - Experience with ERP System, Microsoft Dynamics a plus. - Proficient in Microsoft Office with strong Excel skills. (Vlookup, Pivot Tables, Formulas). - Experience working in a high transaction volume environment and ability to analyze and manipulate large data files. - Strong interpersonal skills with a focus on delivering best in class customer service to internal and external customers. - Possess a high degree of initiative, self-motivation, and resourcefulness to meet schedules and deadlines. - Strong analytical and problem-solving skills. Superior organizational skills with excellent attention to detail. - Team player who is adaptable in a high-growth, rapidly changing environment. - Enjoys a fast-paced learning environment and has an ability to understand processes end to end. - Excellent verbal, written communication, and interpersonal skills. We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. Benefits: Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): Non-Exempt, Hourly Rate: $19.35/hr - $24.69/hr Salary Range for California Residents Only: Non-Exempt, Hourly Rate: $24.70/hr - $31.50/hr Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, and wellness benefits. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.

Role Description Maple Reinders is currently looking to add an experienced Construction Professional to our Civil Estimating team. The successful candidate will have the opportunity to work on a variety of civil projects across Canada with a focus on Water / Wastewater. We are a growing organization and are continually winning new work! Whether the opportunities are Plan Spec, Design/Build, or Construction Management, our Estimator will prepare tenders from concept to submission with an emphasis on understanding and evaluating risk. The successful candidate will have experience with the following: - Assuming responsibility for the preparation of detailed and accurate cost estimates and tenders, employing your experience and working with Maple accepted practices and systems. - Reviewing drawings and specifications, developing a thorough understanding of the project needs, requirements and risk. - Selecting and contacting of sub-contractors and suppliers and obtaining quotations. - Preparing and reviewing suppliers and sub-contractors’ scope of work. - Preparing quality take-offs, with specific focus on self-performed and self-priced tasks. - Closing tenders in consultation with senior managers. - Finalizing final tender submission. - Assisting with coding of estimates where we are the successful bidder. - Review of preliminary work schedules using MS Project. - Identifying construction risks, opportunities and thorough assessment of site conditions, Sub-contractor and Labour availability. - Liaise, consult, and communicate with Engineers, Architects, Owners, Contractors, and Subcontractors, and provide value engineering and adjustments to cost estimates. - Assisting Chief Estimator with reviewing bid opportunities and strategies. - Participating, as a member of a proposal team in the development of P3, Design/Build, Design Build Operate, Construction and/or Project Management opportunities, together with Major Projects staff. - Participating in the preparation of presentations or proposals with the Major Projects staff. - Cultivating and maintaining positive relationships with Sub-contractors, Suppliers and Engineers. - Mentoring and coaching junior staff. - Determining the flow of product through an operating process facility and how proposed contract changes will need to be incorporated. - How the construction of the facility will need to progress from a practical standpoint including sequencing, tie-ins and staging of the work. Qualifications - 7+ years experience estimating Water/Wastewater projects or working in a combined role of Project Manager & Estimator in Water / Wastewater. - Background as a Project Manager, Superintendent, or trades person with experience in Water / Wastewater construction is also considered. - Mechanical experience in the food & beverage or chemical industry is an asset. - Process Mechanical experience preferred. - Civil (excavation and site piping) experience would be an asset. - A University Degree/Technology Diploma in Engineering, Red Seal Certification (mechanical related) or a combination of education and industry experience. Benefits - Competitive Salaries (paid weekly) - Starting at three weeks paid vacation plus additional gifted days off over the Christmas break - RRSP with employer matching (up to 5%) - Discretionary bonuses & profit sharing - Group Health Insurance Plan (medical, dental, health care spending account) - Life insurance and disability coverage - Employee rewards program (Maple Points) - Discount programs & memberships - Employee and Project referral bonuses - Employee Assistance Program - Career growth and learning opportunities, including professional certifications - Salary Range: $105,000 - $155,000 / Year (depending on experience) - Location: Primarily looking for an individual in our Mississauga office but may consider other office locations for the right individual. Would also consider fully remote work for the right candidate. Company Description Maple Reinders is one of Canada’s most respected and trusted construction firms, delivering innovative solutions for over 55 years. We are a full-service construction provider specializing in ICI buildings (industrial, commercial, institutional) and civil/environmental projects such as water and wastewater treatment plants, composting facilities, energy-from-waste, and biogas systems. - With 500+ team members across six offices nationwide and more than 2,900 projects completed coast-to-coast, we’ve built a reputation for excellence, adaptability, and integrity. - We are proud to be a Platinum Member of Canada’s Best Managed Companies. - Certified Great Place to Work. - Recipients of numerous awards for innovation, sustainability, and design.

Role Description The primary purpose of this position is to translate strategy into execution in our Member Solutions team, ensuring consistent performance, operational discipline, and expected results. - Lead, Manage, and Promote Accountability: - Guide, inspire, and align your team with Nutmeg’s vision by setting a clear direction, aligning resources, and fostering a culture of accountability and trust. - Organize people (Right People, Right Seats), process, and resources to achieve measurable results. - Track performance, facilitate team meetings, and address issues promptly to maintain traction towards goals. - Own and deliver on roles, responsibilities, and measurable outcomes that support Nutmeg’s vision. - Provide clarity and coaching to address performance issues timely. - Employ data-driven standards whenever possible. - Foster a culture where teammates take ownership of their contributions, report progress, and resolve issues collaboratively. - Drive Portfolio Performance: - Monitor delinquency trends, roll rates, and cure rates across all product types. - Drive results through targeted strategies by stage of delinquency and risk profile. - Ensure appropriate use of member solutions such as payment plans, modifications, and workouts. - Identify underperformance and implement action plans to improve outcomes. - Balance member experience with risk mitigation and loss prevention. - Operational Execution & Workflow Management: - Oversee workflow between collections and recovery functions to ensure clear separation of duties. - Ensure timely movement of accounts through delinquency stages, including repo, foreclosure, and charge-off pipelines. - Work Collection queue and manage workload distribution across team members to optimize efficiency and coverage. - Identify and resolve process bottlenecks impacting performance or member experience. - Ensure consistency in execution of departmental procedures and expectations. - Compliance & Risk Oversight: - Ensure team adherence to all applicable federal and state regulations and internal policies. - Monitor quality of member interactions, documentation, and account handling. - Oversee proper handling of high-risk account types including bankruptcy, SCRA, repossession, and deceased members. - Escalate and address compliance risks in partnership with ERM colleagues and leadership. - Team Development & Coaching: - Coach team members on effective member communication and resolution strategies. - Develop team capability in handling complex and sensitive member situations. - Support cross-training across collections and recovery functions to build depth. - Identify high-potential employees and support growth and succession planning. - Reinforce consistency in service delivery and alignment with department expectations. Responsibilities listed reflect general responsibilities of this position and are not to be construed as an exhaustive list of all duties. Other duties may be performed as needed. Qualifications - College degree in related field preferred; a high school diploma (or equivalent) is required. - Minimum of six years in collections, sales, or a related financial service role, with at least four of those years in a leadership capacity. - Preference for candidates with experience working in a multi-state or federally regulated credit-union environment. - Demonstrated experience in managing portfolios and working with complex account types. - Experience with process optimization. Requirements - Strong understanding in collections lifecycle management. - Working knowledge of federal consumer regulations including: FDCPA, FCRA, TILA, RESPA, TCPA, UDAAP, SCRA. - Ability to analyze portfolio performance. - Strong decision-making skills. - Ability to manage remote teams. - Ability to lead and hold teams accountable. - Technically savvy. Benefits - Communication – the ability to communicate clearly, effectively, and empathetically. - Emotional Intelligence – understands and manages their emotions and is attuned to the emotions of others. - Integrity and Ethics – must act with integrity, honesty, and ethical behavior. - Decision Making – should be able to make informed and timely decisions based on information, analysis, and critical thinking. - Adaptability – must be adaptable to navigate through uncertainty and complexity. - Strategic Thinking – ability to think strategically, envisioning the long-term direction for their team or organization. - Conflict Resolution – should be skilled in handling conflicts and differences of opinion within their teams or organization. - Team Building – understand team dynamics, leverage individual strengths, and create a positive team culture. - Results Orientation – should be focused on achieving results and driving performance. - Accountability – take responsibility for their actions and outcomes. - Continuous Learning – committed to their own development and the growth of their team. Physical Demands - Must be able to lift up to 10 pounds. - Requires standing and/or sitting for an extended period of time. Mental & Emotional Requirements - Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. - Must be able to read and carry out various written instructions and follow oral instructions. - Must be capable of dealing calmly and professionally with numerous personalities and diverse perspectives both within and outside of the organization. - Must be able to perform responsibilities with composure under the stress of deadlines and requirements for quality and timeliness. - Must be capable of exercising high levels of discretion on both internal and external confidential matters.