• Supports the creation, organization, and lifecycle management of HR knowledge content. • Captures subject matter expertise and develops user-friendly knowledge articles. • Ensures content is optimized for discoverability within platforms like Workday Help. • Manages knowledge articles within Workday Help and other platforms. • Collaborates with HR subject matter experts (SMEs) and CoEs to gather accurate information. • Writes clear, concise, and user-friendly articles, guides, and FAQs using plain language. • Develops and incorporates multimedia assets such as PowerPoint-based videos.

• Design and develop high-quality learning content for sales, service, channel partners, and broader commercial teams, including eLearning modules, microlearning, facilitator guides, learner workbooks, videos, digital resources, job aids, and performance support tools. • Transform complex technical and commercial information into clear, engaging, and action-oriented learning experiences that drive understanding and application. • Own the full content lifecycle, including creation, updates, version control, ongoing maintenance, and retirement of learning materials. • Manage multiple concurrent projects, balancing priorities, timelines, and stakeholder expectations in a fast-paced, global environment. • Support the governance, organization, and maintenance of learning content within the Learning Management System (LMS), ensuring accessibility and usability.

• Utilize generative AI tools to create high-quality, 'Pinterest-style' aesthetic content • Execute the daily posting of content across diverse social media platforms • Proactively collect and organize relevant data, trends, and content inspiration • Maintain a structured digital library and content calendar • Handle routine admin duties including file management and basic performance tracking • Continuously refine and document 'prompts' for innovative AI output • Completing other ad-hoc tasks as needed to support marketing, creative, and creative analytics functions

• Design realistic, threat-informed training that helps learners recognize risks, make decisions, and change behavior. • Own learning content end-to-end, from needs analysis and objectives to writing, development, revision, and delivery. • Create engaging written modules, interactive scenarios, branching activities, knowledge checks, simulations, and multimedia learning assets. • Build learning experiences in Articulate Storyline and other content development tools. • Use gamification, learner choice, storytelling, and scenario-based design to make training more active and memorable. • Conduct learning needs assessments and analyze training requirements to determine the right learning solution. • Apply action mapping and learning outcome-driven design to connect training to real performance goals. • Experiment with AI tools for ideation, content drafting, prototyping, scenario generation, media creation, assessment design, and learner engagement. • Partner with subject matter experts, product, security, and creative teams to turn complex ideas into clear learning experiences. • Create or collaborate on video, animation, visuals, interactive media, and other content formats. • Continuously improve learning experiences based on feedback, learner needs, quality standards, and performance goals.