Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management Overview The Business & Market Insights (B&MI) team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions as well as loyalty and marketing programs and platforms. Within the B&MI organization, Consulting and Innovation Services places Mastercard at the heart of our customer's strategic decisions. Our vision is to become the partner of choice for Financial Institutions, Fintechs, Merchants, and governments who leverage our solutions to address executive-agenda programs. Our mission is to discover sources of value, build pathways to realize it, and make it happen. We are looking for passionate and talented professionals, who share our vision for high-impact consulting to join us and take a leading role in shaping the growth of our Business Roles and Responsibilities As a Consulting Services Director, you will be responsible to:• Define and manage product strategy, blue-prints, constructs and roadmaps, customer experience, GTM, delivery and operations, KPIs and reporting, business case and product P&L• Crystalize the value narrative of our consulting solutions, and articulate value stories for our consulting solutions, substantiated by historical performance and high impact case studies• Apply knowledge, experience and expertise in the creation or enhancement of high-priority consulting solutions that could be implemented at scale by our teams across AP• In particular, design or enhance Consulting solutions for our fast-growing network sales channels, with large-scale opportunities across multiple Divisions in AP• Foster strong internal and external partnerships to address key business challenges and opportunities across for Consulting Services in AP to evidence our strategic value to garner new business opportunities and engagements• Be a Generalist Consultant advisor with internal and external stakeholders and guide when and how to best implement our large portfolio of consulting solutions and maximize customer value• Support the development of lasting Consulting Services capabilities in our organization through formal training and hands-on support• Contribute to thought leadership in evolving our Consulting Services products supporting the Global and Regional Consulting Services strategy• Support the reporting of Consulting Services performance with our Divisions and our Global team All About You Bring expertise and motivation to drive scalable and practical go-to-market approaches for our rich and fast changing portfolio of Consulting solutions across AP• Undergraduate / MBA in Business with proven complex and ambiguous problem solving experience • Experience of shaping and delivering strategies for Financial Institutions or Payment Fintechs. Management Consulting experience highly preferred• Demonstrable knowledge of effective P&L management• Be a born story teller - superior skills to build product and sales narrative, influence and generate excitement and commercial interest among internal and external stakeholders• Extremely strong in building relationships and managing stakeholders• Naturally curious with attention to details, able to rapidly learn about new topics and explain them in clear terms• Strong analytical capability, advanced Power-point and Excel skills, excellent communication and presentation skills• Strong stakeholder management experience• Highly collaborative, able to simplify and not afraid to take thoughtful risks to help Mastercard and the team win in the space Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description As the Product Manager for our internal platform at Total Life, you will be the "glue" between our operational needs and our technical execution. You aren’t just managing a roadmap; you are building the engine that allows our entire team to scale. You will work side-by-side with the Head of Engineering to translate complex business requirements into seamless digital tools, ensuring every feature released is functional, high-quality, and impactful. Key Responsibilities (The Daily Grind) - Observe manual workflows used by care coordinators and clinicians to identify friction points and design automated solutions that improve efficiency. - Lead the development of the "Total Life Internal OS," ensuring non-technical staff have the digital tools they need to provide world-class care. - Utilize Figma or similar tools to build wireframes and low-fidelity prototypes, visualizing logic and user flows to gain stakeholder buy-in before moving into the development phase. - Own the journey of a feature from the initial stakeholder "wish list" through to technical documentation, development, and final production. - Manage a high-volume intake of tickets in Jira/Linear, distinguishing between "urgent bugs" and "strategic enhancements" to ensure the team is always working on the highest-impact tasks. - Lead rigorous Manual QA and User Acceptance Testing (UAT), responsible for catching edge cases and writing comprehensive bug reports to ensure a stable environment for our clinical team. - Partner daily with the Head of Engineering to ensure the development roadmap is technically sound and perfectly aligned with clinical and operational priorities. - Act as the bridge between "business needs" and "technical reality," participating in deep-dive discussions regarding API logic, data schemas, and system architecture to ensure scalable product builds. Qualifications - 3+ years of Product Management experience — SaaS or Healthtech preferred. - Excellent communication skills: written, verbal, presentations, demos, etc. - Great logical, analytical, and abstract thinking skills. - Demonstrated experience in identifying, breaking down, and prioritizing complex and ambiguous problems within strategic and resource constraints. - Demonstrated experience collaborating with Design and Engineering in a fast-paced, iterative environment to deliver exceptional solutions to customer problems. - In-depth customer development, user research, and interviewing skills. - Experience in influencing senior stakeholders and leading without formal authority. - Proven ability to use data to inform decisions and optimize product performance. - Experience using AI to streamline and automate work tasks. - An entrepreneurial spirit, a growth mindset, and a team-focused mentality. - A bias towards action and a great attitude. - Bonus: Familiarity with American Health Care system. - Strong preference for candidates located in the GVA. Benefits - Make an Impact: Contribute directly to enhancing mental healthcare services for older adults. - Collaborative Culture: Work alongside an innovative and supportive team. - Healthcare Plan: Dental care, extended health care, life insurance, paid time off, and vision care. - Remote work for the right candidate. Compensation & Benefits - Salary: $80,000 CAD-$100,000 CAD per year. - Benefits: Dental care, extended health care, flexible schedule, remote work available for exceptional candidates, life insurance, paid time off, and vision care. Application Instructions If you’re ready to launch your career and drive meaningful change in mental healthcare, we want to hear from you. Submit your resume along with a cover letter outlining your relevant experience and explaining why you’re excited to join our team at Total Life.

• Owns the product vision and roadmap for Nitrogen's complex planning products: Tax, Income, Legacy, and Insurance. • Drives the full product lifecycle — conceptualization, prioritization, execution, go-to-market collaboration, and post-launch iteration — across these product areas. • Maintains industry-leading depth in relevant planning domains, sufficient to be trusted by advisors, partners, and the financial media. • Translates inherently complex planning concepts into product experiences that feel simple and intuitive to advisors and end clients. • Represents Nitrogen externally as a domain authority — in customer conversations, on conference stages, in podcasts, written content, and media interviews. • Builds and maintains a continuous feedback loop with customers, prospects, and industry experts to inform product direction. • Manages and develops Product Owners, setting clear expectations, ensuring high-quality execution, and growing them as product professionals. • Partners closely with Engineering, Design, and GTM teams to ensure products ship on predictable cadence and land successfully in market. • Makes rigorous, evidence-based prioritization decisions and communicates them clearly across stakeholders, including when telling people no. • Maintains a working understanding of the regulatory, tax-code, and insurance-industry landscape, anticipating changes that affect roadmap. • Defines and tracks success metrics for each product area and uses them to drive continuous improvement. • Aligns the planning product roadmap with broader company strategy and revenue objectives.

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation