• Own escalated support from L1: investigate, reproduce, and resolve complex technical issues before they ever need to reach an engineer. • Debug hard problems — read logs, trace execution, reproduce issues locally, and get to root cause. Use modern tools (including AI agents where helpful) to accelerate investigation. • Write clear, well-documented Linear tickets when bugs need engineering attention: repro steps, impact, hypothesis, everything an engineer needs to jump in without context. • Communicate directly with users throughout an investigation — setting expectations, sharing findings, and closing the loop. • Spot patterns across tickets and bring them to product discussions — recurring issues are product signals. • Contribute to internal debugging tooling, including APIs, dashboards, triage AI agents or similar. • Improve internal and public-facing documentation based on what you learn every day.

Role Description Some of the most important moments in a customer relationship happen in the room — when a demo lands perfectly, when a prototype makes an abstract capability suddenly real, or when a workshop shifts how a customer thinks about what's possible with connected vehicle data. The Forward Deployed Engineer (FDE) at Motorq lives for those moments. The FDE is a technical generalist and customer-facing engineer who operates across both new business and existing accounts. On the sales side, you partner with Account Executives to: - Demonstrate Motorq's platform compellingly - Run technical discovery - Build custom prototypes that bring prospective customers' specific use cases to life On the customer side, you work alongside Strategic Customer Executives and the Customer Success team to: - Drive deep product adoption - Lead technical workshops - Evangelize Motorq's full capabilities — including our growing AI and agentic product layer — to users and technical stakeholders within our most important accounts This role requires a rare combination: - The technical depth to build and demonstrate real solutions - The communication skills to explain complex ideas to non-technical audiences - The customer empathy to understand what someone actually needs before proposing how to solve it You will travel regularly to be present where it matters most — at customer sites, workshops, and industry events. Qualifications - 3+ years of experience in a technical, customer-facing role — solutions engineering, forward deployed engineering, technical consulting, or similar - Proficiency in at least one scripting or programming language and comfort working with REST APIs, JSON, and data querying tools (SQL, Snowflake, or similar) - Familiarity with data science concepts — including data pipelines, exploratory analysis, statistical reasoning, and working with large structured datasets — sufficient to engage credibly with data engineering and analytics counterparts - Experience building demos, prototypes, or proof-of-concept applications in a sales or customer success context - Familiarity with AI/ML concepts and tools — LLMs, agents, data pipelines — and the ability to demonstrate AI-powered features credibly to technical and non-technical audiences - Background in fleet management, telematics, automotive software, IoT, or connected vehicle platforms is a strong plus - Strong written and verbal communication skills — able to produce clear technical documentation and lead engaging workshops with diverse stakeholder groups - Willingness and ability to travel regularly (approximately 8–10 business days per month) to customer sites across the US Requirements - Support pre-sales cycles by leading technical discovery, delivering compelling platform demonstrations, and building custom proof-of-concept prototypes tailored to prospective customers' specific use cases and data environments - Design and facilitate technical workshops with prospective and existing customers — helping them understand Motorq's data model, API capabilities, AI features, and integration patterns in the context of their own operations - Develop reusable demo environments, sample applications, and prototype templates that showcase Motorq's platform across key use cases — fleet maintenance, driver safety, fuel management, vehicle recovery, EV health, and more - Work alongside Strategic Customer Executives and Technical CSMs to drive adoption within existing accounts — identifying underutilized capabilities, removing technical barriers, and helping customers unlock more value from the platform - Evangelize Motorq's AI and agentic product capabilities — including LLM-powered insight engines and automated fleet workflows — to both technical and business audiences - Serve as a technical bridge between customers and Motorq's Product and Engineering teams — surfacing real-world use cases, feeding implementation feedback into the roadmap, and helping shape what gets built next - Contribute to Motorq's external technical presence — developer documentation, technical blog posts, conference talks, and community engagement — helping establish Motorq as the go-to platform for connected vehicle intelligence - Travel regularly to customer sites across the US to deliver workshops, support proof-of-concept engagements, and strengthen relationships with technical counterparts Benefits - Base salary: $130,000–$160,000 per year - Performance bonus of up to 10% based on individual and company performance - Equity participation - Full benefits: medical, dental, vision, 401(k), paid parental leave

• Build and maintain a SIEM to collect and analyze logs from across corporate and production systems; write and deploy detections and alerts to identify malicious behavior • Design and deploy canary tokens and early warning mechanisms to detect threats before they reach critical assets • Investigate security incidents end-to-end — including malware analysis, exfiltration assessment, and timeline reconstruction — and build runbooks to scale response capabilities • Partner with IT to define and enforce security standards across the employee device fleet, including endpoint protection, managed device requirements, OS compliance, and VPN access controls • Drive the PoC and implementation of Zero-Trust VPN and other corporate security infrastructure • Provide security guidance and advisory support to non-engineering functions across the organization

Role Description This is a remote position. Superlanet is seeking an Epic Interface Engineer for our healthcare client in Texas. This is a direct hire, remote opportunity (potential travel for important organizational milestones) supporting a large-scale healthcare environment focused on interoperability, clinical integration, and post–Epic go-live optimization initiatives. The Epic Interface Engineer is responsible for the development, implementation, support, and optimization of real-time and conversion interfaces between Epic Systems and third-party healthcare applications. This role will focus heavily on: - Epic Bridges - HL7 integrations - Interface troubleshooting - Workflow optimization - Operational stability across the Epic ecosystem The ideal candidate brings strong hands-on interface development experience within Epic environments, deep knowledge of healthcare interoperability standards, and the ability to collaborate across clinical, operational, and technical teams to ensure seamless data exchange and system performance. What You’ll Do: - Design, develop, implement, and maintain Epic Bridges interfaces and integration solutions - Support HL7 real-time and conversion interfaces between Epic and ancillary healthcare systems - Troubleshoot interface issues, data discrepancies, transmission failures, and workflow interruptions - Partner with clinical, operational, vendor, and technical teams to support interoperability initiatives - Perform interface testing, validation, upgrades, and change management activities - Support post–Epic go-live stabilization and ongoing optimization efforts - Monitor interface performance and proactively address integration issues - Participate in workflow analysis and recommend technical improvements to enhance operational efficiency - Maintain interface documentation, support procedures, and technical specifications - Assist with production support, issue escalation, and root cause analysis activities - Ensure adherence to organizational integration standards, security policies, and ITIL best practices Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience - Minimum 4 years of interface development experience - Minimum 2 years of interface development experience within an Epic environment - Minimum 2 years of hands-on Epic Bridges experience - Experience designing, building, and supporting HL7 real-time interfaces - Epic certification in Interface Development required - Strong troubleshooting, integration, and workflow optimization experience - Experience collaborating with cross-functional technical, operational, and clinical teams - Strong understanding of healthcare interoperability standards and integration methodologies Preferred Qualifications - 6+ years of healthcare IT and interface development experience - Experience supporting post–Epic go-live optimization and stabilization environments - ITIL Foundation certification preferred - PMP certification preferred - Experience supporting ancillary systems integrations and third-party healthcare applications - Familiarity with healthcare integration engines and interface monitoring tools Benefits - Salary based on experience: $90,000 - $130,000