Role Description Hi, we're Oscar. We're hiring a Senior Manager, Member & Provider Optimization to join our Member & Provider Optimization team. You will support our teams in driving an outstanding, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies. You will report into the Associate Director, MPSO - Optimization. Work Location: - This is a remote position, open to candidates who reside in: Atlanta, Georgia. - You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. Pay Transparency: - The base pay for this role is: $134,136 - 176,053 per year. - You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Develop the critical skills necessary to support a best-in-class lean operation while influencing future decisions. - Anticipate, overcome, and prevent recurrence of complex problems and roadblocks. - Create routines that drive cross-functional collaboration within and outside of department. - Establish a vision of clarity and ensure stability and scalability within the direct area of influence. - Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and in consideration of industry standards and best practices. - Develop and implement core metric tracking and tool use present in a LEAN-based operational environment. - Provide direction, mentorship, and influence regarding the necessity of process improvement work. - Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability. - Demonstrate substantial levels of resilience and adaptability in a place of ambiguity. Qualifications - 6+ years of experience coaching, developing, managing and scaling large teams. - 5+ years experience using data and metrics to drive process and program improvements. - 4+ years experience working in a collaborative environment with a diverse set of people. - Experience leading and implementing large scale projects. Bonus Points - Experience working with teams in multiple locations and within multiple disciplines. - Prior healthcare or health insurance-related experience. - Experience with facilitating, presenting to, and training senior-level leaders. - Experience leading change management. - Advanced Google Suite or Microsoft Office capabilities. - Bachelor's Degree. - 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods. Benefits - Full-time employees are eligible for benefits including: medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

• Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments • Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines • Establish process and procedures for overall site contract management in the organization • Review, draft and negotiate a variety of agreements including master services agreements, site contracts, consulting agreements, vendor agreements, confidentiality agreements, and other client contracts • Escalate and resolve complex issues with clients and internal stakeholders • Negotiate site budget • Provide guidance to business teams regarding operational implications of contract terms • Ensure adherence to company policies, procedures and contracting standards • Update relevant study team members regarding the status of contract negotiations and execution • Establish, track, report and manage site contract metrics • Coordinate execution of agreements and track agreement expirations and other obligations • Support the maintenance of contract files and databases, including contract archiving • Assist in designing and implementing policies and procedures to affect the timely execution of contracts • Recognize where processes can be improved and take corrective action • Mentor and/or Ambassador for new SCMs and Precision for Medicine staff • Other tasks, as assigned

• Own the Amazon P&L and financial forecast. Establish and meet annual sales and profitability targets in partnership with VP of Sales. • Responsible for executing the comprehensive Amazon channel strategy (1P/3P) across both US and Canada • Report on Amazon performance against KPIs on a weekly and monthly basis, providing clear insights and analysis of key business drivers. • Own the merchandising and event calendar on Amazon, coordinating closely with the Seller/Vendor Manager on promotional opportunities. Build and manage promotional campaigns including Coupons, Deals, Lightning Deals, to maximize brand presence during key promotional traffic. • Manage advertising budgets to optimize ROAS (Return on Ad Spend) and overall channel profitability. • Serve as the primary daily contact for the Amazon 1P team as well as agency partners. Provide clear priorities, manage weekly calls, and report on performance both operationally and advertising KPIs

• Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation; • Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews; • Conduct complex analyses to surface actionable insights on member behavior and solution performance; • Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact; • Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders; • Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.