Executive Assistant - Remote USA Remote ID: 9345 Job Description Symetra is on the lookout for an energetic, detail-loving, multi-tasking master Executive Assistant (EA) to support two to three busy executives in our Technology and Operations organization. About the role As an Executive Assistant in Technology and Operations, you’ll be a trusted partner to the two to three leaders you support, helping keep their days running smoothly and their calendars (mostly) under control. You’ll also be part of a small but mighty team of EAs who support the leaders of our 1,000+ person Tech and Ops organization. Collaboration, communication, and a good sense of humor go a long way with this group. One minute you’re planning a launch celebration, the next you’re solving a scheduling puzzle that would make a chess player proud. Calendar management is a big part of this role. Some executives have calendars that are frequently double- and triple-booked. You’ll be the person who brings order to the chaos—prioritizing, negotiating time and making smart calls to keep everything moving. What you will do -  Calendar management - Manage and prioritize executive calendars with a high level of ownership and judgment. - Navigate frequent scheduling conflicts by making thoughtful trade-offs and recommendations. - Coordinate meetings across time zones, ensuring the right people are in the right place at the right time. - Communicate changes clearly and proactively to attendees and stakeholders. - As meetings are canceled or moved, ensure all updates are accurately reflected. - Meeting support - When meetings are in person or hybrid, reserve conference rooms, arrange necessary equipment and coordinate catering as needed. - Capture and distribute meeting notes and action items when needed. - When requested, prepare agendas and pre-reads to ensure meetings are productive and well organized. - Coordinate logistics for large team and department meetings, including scheduling and follow-up. - Presentation creation, formatting and design - Create new presentations, including writing, editing/proofreading, formatting, and design. - Edit existing presentations to be more visually appealing. - Proofread or format existing presentations. - Communications - Draft, edit, and proofread a variety of communications on behalf of executives, including emails, reports, and presentations. - Ensure all communications are clear, polished and aligned with a professional and respectful tone. - Serve as a point of contact for internal stakeholders, representing executives with professionalism and discretion. - Event planning - Plan and coordinate team events, offsites and organizational initiatives. - Manage logistics for events, including venues, catering, materials and communications. - Handle purchasing, gift coordination and invoice reconciliation. - Travel and expense management - Coordinate and book travel, building thoughtful itineraries that balance efficiency, cost, and executive preferences. - Anticipate travel needs and proactively adjust plans as schedules shift. - Track and maintain detailed, accurate expense records. - Prepare and submit expense reports in Concur in a timely manner, ensuring compliance with company policies. - Reconcile receipts, follow up on missing information and keep everything organized and audit ready. - General support - Order office supplies and track department equipment and inventory as needed. - Maintain organized electronic files and team resources (e.g., Sharepoint). - As needed, track and help manage project timelines, deliverables and priorities on behalf of executives. - As needed, provide light project management support to ensure key initiatives stay on track. - As needed, follow up on action items and help drive completion across teams.        Compensation Hourly Range: $32.80 – $54.64 plus eligibility for annual bonus programs Who you are You have a proven track record of experience as an EA, you are fluent in modern tech tools—already using AI tools like Microsoft Copilot and ChatGPT—and know how to anticipate needs. You have a sharp eye for detail, thrive in a fast-paced environment, and genuinely enjoy bringing order to the chaos. You have experience with Microsoft Office and Teams, as well as expense management systems (e.g., Concur). Strong PowerPoint skills are a must—you’re comfortable turning an executive brain dump into a polished, visually compelling presentation, and you have a keen eye for detail (typos don’t stand a chance). We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered

- Organization and coordination of team meetings and events: - Coordination of quarterly demo session preparation: Managing the preparation process for team demos, including coordinating presentations and Loom videos from all participants. - Assistance in the TCO (Top Company Objective) planning process: Gathering and structuring data to prepare for strategic sessions. Coordination during meetings. - Organizing corporate meetings and team-building events (team-buildings, general entertainment activities to improve engagement). - Developing and proposing creative solutions to maintain team communication and engagement (online games, interactive events in Slack, and other activities). - Initiating and organizing events aimed at improving team spirit in a remote work environment. - Collecting money for colleague gifts. - Finding and purchasing gifts, flowers, and other holiday attributes. - Organizing travel for the executive and the team, including business trip requests and visa preparation. - Optimizing travel expenses, preparing and updating the team’s travel budget. - Registering the executive and other team members for exhibitions and events. - Sourcing cost-effective travel solutions and booking all necessary elements (tickets, accommodation, etc.). - Using specialized tools to schedule meetings with potential partners and suppliers. - Proactively sending meeting requests and coordinating with other employees. - Managing correspondence with potential partners, coordinating meetings, and tracking the meeting schedule during business trip preparation. - Preparing and sending follow-up emails after meetings during business trips (thank you notes, continuation of dialogues, clarification of next steps). - Coordinating with the executive and other team members to prepare meaningful and accurate emails based on meeting discussions. - Working with Asana to coordinate tasks and projects. - Maintaining and updating the team’s knowledge base in Confluence, interacting with team members to keep information current. - Assisting in managing the team’s Slack channels and keeping them up to date. - Actively assisting in creating and editing presentation materials for the executive and the team. - Gathering and structuring information from various contributors to create cohesive and high-quality presentations. - Designing slides according to corporate style and data visualization requirements. - Preparing materials for internal and external meetings, reports, and strategic sessions, including detailed content and visual formatting. - Coordinating and organizing meetings upon request (selecting time, communicating with participants, ensuring all necessary details such as logistics and materials). - Organizing video conferences (choosing the platform, preparing the technical setup).

Role Description We are seeking a highly organized, detail-oriented Executive Assistant who thrives in a fast-paced environment and can operate with a high level of professionalism, discretion, and independence. This role is ideal for someone who is proactive, exceptionally productive, and able to anticipate needs before they arise. The right candidate will be skilled at managing multiple priorities, keeping leadership organized and on track, and handling confidential information with sound judgment and accuracy. Strong communication skills, initiative, adaptability, and the ability to work with minimal supervision are essential. POSITION DESCRIPTION - TITLE OF POSITION: Executive Assistant - NATURE OF POSITION: This is a safety sensitive position. The Executive Assistant provides high-level administrative support for the CEO to ensure they can efficiently accomplish key tasks and company initiatives. - The Executive Assistant keeps the executive’s communications organized so that they can easily access the most important information without having to sort through low-priority items. - They manage the executive’s daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging for transportation. Qualifications - High School graduate - Administrative Experience: 1 year (Preferred) - Personal maturity, cooperation, ability to communicate clearly - Time management and ability to meet deadlines - Strong organizational skills and ability to multitask Requirements - Acts as the point of contact for the CEO among other executives, employees, and clients - Manages the executive’s calendar, including making appointments, travel arrangements, and prioritizing the most sensitive matters - Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf - Maintaining comprehensive and accurate records - Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary - Accurately recording details during meetings - Act as a liaison and provides support to the Board of Directors - Arrange and handle all logistics for Board meetings and events: scheduling meetings; drafting agendas; developing, compiling, and distributing presentation materials; and recording meeting minutes on behalf of Board Secretary - Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters - Ability to use various software including word processing, spreadsheets, and databases - Ability to speak confidently and professionally to our patients, vendors, and all clients - Other projects/duties as assigned for the overall benefit of the organization - Has the ability to work remotely at the discretion of the supervisor and in alignment with GSP Health policies Company Description

Role Description We are seeking a Patient Intake Specialist on behalf of our US-based client, a leading provider of innovative mental health and wellness treatments, including FDA-approved ketamine infusion therapy and Spravato (esketamine) treatments. The clinic serves patients struggling with treatment-resistant depression, anxiety, PTSD, OCD, and chronic pain, offering compassionate, medically supervised care. The Patient Intake Specialist is the warm, empathetic first voice that prospective patients encounter. This is not a traditional call centre role: the person in this seat must balance genuine human connection with clinical awareness and operational efficiency. The intake department is the critical first point of human contact for prospective patients — many of whom are in genuine distress — and plays a pivotal role in the clinical journey. The role is the bridge between a patient in need and life-changing treatment. The Intake Specialist is responsible for converting inbound interest into scheduled consultations with the right patients, while ensuring every caller feels heard, valued, and supported. PLEASE NOTE: - Working Hours: You will be working EST Hours which converts to Monday – Friday | 00:00 AM – 9:00 AM SAST South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company. - Salary Range: This position offers between R10 000 - R23 000 GROSS (before deductions), depending on experience. Please note that there are no additional company benefits such as Medical Aid, Provident Fund, etc. - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Customer service or client-facing experience (minimum 1 year); experience in healthcare, social work, counselling, or mental health settings is a strong advantage. - Excellent verbal communication in English — clear, warm, and professional. - Computer literate with the ability to navigate CRM/patient management systems. - Comfortable managing a high volume of interactions while maintaining quality. - Experience with inbound/outbound phone-based roles is beneficial but not essential. Requirements - Warmth and genuine empathy — patients must feel cared for from the very first hello. - Strong active listening skills, including the ability to pick up on keywords, emotional cues, and unsaid concerns. - Ability to hold a conversation with dual intent: emotional support and clinical qualification, simultaneously. - Confidence to gently steer conversations toward an outcome without ever making a patient feel rushed or dismissed. - High emotional resilience — regular exposure to patients in distress, including those expressing suicidal thoughts. - Self-motivated and able to work independently in a remote environment during evening/night hours. Benefits - A natural night owl who is energised and sharp during evening hours. - Someone who finds deep meaning in helping people access mental healthcare. - Organised, detail-oriented, and reliable. - Able to set and maintain professional boundaries, even with emotionally demanding callers. - A long-term thinker who sees this as a career, not a stepping stone. What Success Looks Like In This Role - Quality Indicators: - Patients feel heard and cared for - High conversion rate (intake to booked consult) - Correct patients scheduled (clinical fit) - Call duration averaging 6–11 minutes - Volume Indicators: - 5–7 calls handled per hour - Follow-up pipeline kept current - CRM tasks and milestones up to date - Minimal “dead on arrival” consultations If you are not contacted within 14 working days, please consider your application unsuccessful.