Role Description We are seeking a highly organized, detail-oriented Executive Assistant who thrives in a fast-paced environment and can operate with a high level of professionalism, discretion, and independence. This role is ideal for someone who is proactive, exceptionally productive, and able to anticipate needs before they arise. The right candidate will be skilled at managing multiple priorities, keeping leadership organized and on track, and handling confidential information with sound judgment and accuracy. Strong communication skills, initiative, adaptability, and the ability to work with minimal supervision are essential. POSITION DESCRIPTION - TITLE OF POSITION: Executive Assistant - NATURE OF POSITION: This is a safety sensitive position. The Executive Assistant provides high-level administrative support for the CEO to ensure they can efficiently accomplish key tasks and company initiatives. - The Executive Assistant keeps the executive’s communications organized so that they can easily access the most important information without having to sort through low-priority items. - They manage the executive’s daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging for transportation. Qualifications - High School graduate - Administrative Experience: 1 year (Preferred) - Personal maturity, cooperation, ability to communicate clearly - Time management and ability to meet deadlines - Strong organizational skills and ability to multitask Requirements - Acts as the point of contact for the CEO among other executives, employees, and clients - Manages the executive’s calendar, including making appointments, travel arrangements, and prioritizing the most sensitive matters - Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf - Maintaining comprehensive and accurate records - Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary - Accurately recording details during meetings - Act as a liaison and provides support to the Board of Directors - Arrange and handle all logistics for Board meetings and events: scheduling meetings; drafting agendas; developing, compiling, and distributing presentation materials; and recording meeting minutes on behalf of Board Secretary - Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters - Ability to use various software including word processing, spreadsheets, and databases - Ability to speak confidently and professionally to our patients, vendors, and all clients - Other projects/duties as assigned for the overall benefit of the organization - Has the ability to work remotely at the discretion of the supervisor and in alignment with GSP Health policies Company Description

Role Description We are seeking a Patient Intake Specialist on behalf of our US-based client, a leading provider of innovative mental health and wellness treatments, including FDA-approved ketamine infusion therapy and Spravato (esketamine) treatments. The clinic serves patients struggling with treatment-resistant depression, anxiety, PTSD, OCD, and chronic pain, offering compassionate, medically supervised care. The Patient Intake Specialist is the warm, empathetic first voice that prospective patients encounter. This is not a traditional call centre role: the person in this seat must balance genuine human connection with clinical awareness and operational efficiency. The intake department is the critical first point of human contact for prospective patients — many of whom are in genuine distress — and plays a pivotal role in the clinical journey. The role is the bridge between a patient in need and life-changing treatment. The Intake Specialist is responsible for converting inbound interest into scheduled consultations with the right patients, while ensuring every caller feels heard, valued, and supported. PLEASE NOTE: - Working Hours: You will be working EST Hours which converts to Monday – Friday | 00:00 AM – 9:00 AM SAST South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company. - Salary Range: This position offers between R10 000 - R23 000 GROSS (before deductions), depending on experience. Please note that there are no additional company benefits such as Medical Aid, Provident Fund, etc. - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Customer service or client-facing experience (minimum 1 year); experience in healthcare, social work, counselling, or mental health settings is a strong advantage. - Excellent verbal communication in English — clear, warm, and professional. - Computer literate with the ability to navigate CRM/patient management systems. - Comfortable managing a high volume of interactions while maintaining quality. - Experience with inbound/outbound phone-based roles is beneficial but not essential. Requirements - Warmth and genuine empathy — patients must feel cared for from the very first hello. - Strong active listening skills, including the ability to pick up on keywords, emotional cues, and unsaid concerns. - Ability to hold a conversation with dual intent: emotional support and clinical qualification, simultaneously. - Confidence to gently steer conversations toward an outcome without ever making a patient feel rushed or dismissed. - High emotional resilience — regular exposure to patients in distress, including those expressing suicidal thoughts. - Self-motivated and able to work independently in a remote environment during evening/night hours. Benefits - A natural night owl who is energised and sharp during evening hours. - Someone who finds deep meaning in helping people access mental healthcare. - Organised, detail-oriented, and reliable. - Able to set and maintain professional boundaries, even with emotionally demanding callers. - A long-term thinker who sees this as a career, not a stepping stone. What Success Looks Like In This Role - Quality Indicators: - Patients feel heard and cared for - High conversion rate (intake to booked consult) - Correct patients scheduled (clinical fit) - Call duration averaging 6–11 minutes - Volume Indicators: - 5–7 calls handled per hour - Follow-up pipeline kept current - CRM tasks and milestones up to date - Minimal “dead on arrival” consultations If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description We are an agency seeking a warm, highly organized, detail-oriented Home Care Operations Virtual Assistant to support scheduling, caregiver communication, client operations, compliance readiness, reporting, and administrative systems. Our scheduling and client services team acts as the operational command center for daily care delivery. The Home Care Operations Virtual Assistant helps keep schedules, caregiver information, documentation, follow-ups, and reports accurate and current so the team can stay proactive instead of reactive. This role requires both operational accuracy and relationship-based communication. The right person must be able to keep systems organized while making caregivers, clients, and families feel heard, respected, reassured, and supported. Core Responsibilities - Scheduling Support & AxisCare Monitoring - Maintain caregiver availability in AxisCare and other tracking tools. - Keep caregiver profiles current, including availability, location, preferred shifts, skills, restrictions, and client compatibility notes. - Assist with identifying possible caregiver matches based on availability, geography, skills, preferences, and client needs. - Monitor daily, next-day, and upcoming schedules for gaps, risks, conflicts, or incomplete information. - Watch AxisCare closely during the day for missed clock-ins, late clock-ins, missed clock-outs, alerts, and other schedule exceptions. - Reach out immediately about missed or late clock-ins according to agency protocol. - Escalate unresolved missed clock-ins, late arrivals, no-shows, or possible client safety concerns immediately. - Help prepare daily and next-day scheduling review lists. - Assist with confirming caregiver shift acceptance when directed by the scheduling team. - Document scheduling-related communications clearly and accurately in AxisCare. - Help reconcile schedules and shift records before payroll and billing review. - Help maximize scheduled and authorized hours by keeping scheduling information organized and visible. - Schedule client/caregiver introductions as needed, coordinating with client care team members who attend introductions in person. - Urgent coverage decisions, sensitive client conversations, and escalated caregiver issues will remain with the internal leadership or scheduling team unless specifically delegated. - Caregiver, Client & Family Communication - Conduct routine caregiver check-ins using approved scripts, templates, and follow-up processes. - Track caregiver satisfaction, availability changes, concerns, and retention risks. - Follow up with caregivers after new client introductions or challenging shifts. - Reminders about documentation, clock-ins, training, availability updates, agency expectations, and upcoming shifts. - Identify caregivers who may need additional support, recognition, coaching, or follow-up from HR, scheduling, or leadership. - Follow up with clients or family members on non-urgent operational items as directed. - Help confirm schedules, caregiver introductions, routine updates, or documentation needs. - Gather information from clients or families and document it accurately. - Provide warm, professional reassurance when clients or families have questions. - Escalate concerns involving care quality, safety, complaints, missed shifts, caregiver issues, burnout, dissatisfaction, or possible resignation risk. - Compliance & Audit-Readiness Support - Update audit-readiness trackers for caregivers and clients. - Flag missing, expired, or incomplete documentation for follow-up. - Maintain client and caregiver lists that could be quickly produced during an audit or survey. - Prepare weekly or monthly compliance exception reports for leadership. - Follow up with internal team members when documentation gaps need correction. - Administrative, Reporting & Operations Support - Prepare daily or weekly task lists for scheduling, HR, client care, or leadership. - Assist with data entry, document organization, system cleanup, and file maintenance. - Track open operational issues until they are resolved. - Assist with phone logs, inquiry tracking, new client start preparation, or caregiver introduction documentation. - Support onboarding workflows for new caregivers as directed by HR or operations. - Help maintain SOPs, templates, scripts, checklists, and internal process documents. - Assist with special projects related to process improvement, scheduling efficiency, caregiver engagement, compliance, or reporting. - Potential Future Marketing Support - Depending on skill set and business needs, the VA may later assist with light marketing and content administration. - Possible responsibilities may include: - Organizing blog drafts, video topics, social media captions, and content calendars. - Repurposing approved blog or video content into social media posts. - Uploading or formatting approved content in WordPress, Canva, YouTube, Google Business Profile, or social platforms. - Assisting with newsletters, video clips, transcripts, captions, and related promotional materials. - All public-facing content must be reviewed and approved by leadership before publishing. Qualifications - Calm and steady under pressure. - Comfortable working in a fast-paced, interruption-heavy environment. - Strong with follow-through, recurring tasks, documentation, and data entry. - Comfortable communicating by phone, text, email, and internal messaging. - Able to follow written processes and ask good questions when something is unclear. - Persistent in follow-up without being pushy or unprofessional. - Honest and transparent about mistakes, delays, or incomplete work. - Able to handle frustrated, worried, or overwhelmed people without becoming defensive or dismissive. - Able to protect confidential client and caregiver information. - Willing to learn home care operations, scheduling logic, caregiver coordination, and compliance requirements. Preferred Experience - Experience supporting a home care agency, healthcare office, staffing company, or scheduling-heavy business. - Experience with AxisCare or another home care scheduling platform. - Experience with caregiver coordination, client services, HR support, recruiting support, or administrative operations. - Experience conducting caregiver, employee, client, or customer check-ins. - Experience maintaining compliance trackers, documentation checklists, or audit-readiness files. - Experience preparing reports, spreadsheets, dashboards, or KPI summaries. - Experience with Canva, WordPress, YouTube, social media scheduling tools, or basic content administration. - Strong written and spoken English. - Experience working as a remote assistant for a U.S.-based business. - Experience handling sensitive, private, or confidential information.

Title: Music Office Assistant Location: Forest City, IA, United States Job Description: Waldorf University has an immediate opening for a clerical position supporting the Music Department. The primary responsibilities of the Music Office Assistant will include performing general administrative support and reception functions for the department. This is an hourly, 15-18hr/wk, 10mo position coinciding with the Waldorf academic calendar (August-May). The weekly schedule will be agreed upon at the time of hire to be established M-F between the hours of 9am and 5pm, and then adjusted as needed based on academic scheduling needs semester to semester. Occasional event assistance if needed outside of daytime hours including evening/weekends. This position will report to the Music Department Chair in coordination with the Choral and Instrumental Directors. The successful candidate will be friendly and welcoming, highly organized and motivated to work in an active and creative environment. Must be adaptable and flexible to meet needs and activities. RESPONSIBILITIES & JOB DUTIES - Administrative Assistant functions for department including reception, answering phones, scheduling meetings, daily mail distribution - Prepare and distribute minutes/action items and schedule follow ups for department meetings - Assist with and follow up on Business Office communications (purchase orders, check requests, copy counts…) - Manage licenses and software used by the Music Department - In coordination with Ensemble Directors, prepare and manage LOI’s and Scholarship notices, update recruiting database/tracking, assist with recruiting communications and audition materials - Maintain Calendar of Events for university website and social media platforms - Assist with preparing/proofing music department event-related program/materials, event scheduling and coordination - Assists department members and students with general office support and resources - Coordinate schedules for student workers and provide directions in concert with Department Chair - Responsible for maintaining department files, supplies, and orderly workroom - Other duties as assigned QUALIFICATIONS - Minimum of Associate’s Degree or significant experience with detailed clerical support preferred - Skilled in attention to detail and organizational management - Genuine interest and enthusiasm for a university setting, working with students, and music and fine arts - Demonstrated ability to recognize and balance competing priorities, deadlines and fluctuating volumes of work - Mindset and appreciation confidentiality requirements and sometimes sensitive information within the Music Department office and University in general (FERPA). - Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently - Effective speaking, active listening, reading, and writing communication skills - Knowledge of Microsoft Office, including Word, Outlook, & Excel; other software support programs - Ability to represent the office and the University in a professional manner with a commitment to the mission and goals of Waldorf University Benefits: This is a part-time position, eligible for participation in the retirement 401k plan/match and holidays when fall on scheduled days. To Apply: Interested and qualified candidates are asked to apply through the link below, upload their application materials including a letter of interest outlining your qualifications, a resume, and contact information for at least three professional references. Final candidate will be subject to a background investigation. Review of applicants will begin immediately and continue until position is filled. Since 1903, Waldorf University has created opportunities for learning and service to students seeking well-rounded lives through education by establishing engaging online and residential communities centered on learning and faith. As a liberal arts university with core values Waldorf offers a curriculum to liberate the way students think so that they may develop a basic understanding and knowledge of how those in a variety of disciplines think and approach life. As a liberal arts university, Waldorf seeks to instill values of service, community, critical inquiry, and lifelong learning in each student and in the very culture of the college community. These values and this education prepare our graduates to understand and contribute to life in our complex and ever-changing world.