Role Description Au sein d'une équipe experte ServiceNow, vous interviendrez en tant que Tech Lead sur des missions variées telles que : - Elaborer et optimiser les processus techniques, en adhérence avec les bonnes pratiques de la plateforme ServiceNow - Optimiser les processus opérationnels, évaluer leur maturité et identifier et évaluer les gains d’efficacité - Concevoir des solutions techniques les plus pertinentes en respectant les bonnes pratiques - Encadrer, former et faire monter en compétences les développeurs juniors - Superviser les projets : qualité, respect des délais, coordination Qualifications - BAC+5 en école d’ingénieurs informatique, génie logiciels ou équivalent - Expérience d'au minimum 5 ans en tant que Tech Lead - Maitrise approfondie de la plateforme ServiceNow en terme d’architecture et d’implémentation technique - Expérience dans la mise en œuvre de produits ServiceNow dans un ou plusieurs modules (FSM, HR, CSM...) - Expériences en modèles distribués, en agile et sur des engagements forfaitaires - Excellentes compétences en communication et capacité à travailler en équipe - Savoir proposer des solutions à valeur ajoutée, sans perdre de vue les enjeux projets et délais - Bon relationnel et compétences en leadership - Capacité à travailler en autonomie au sein d’une équipe technique - Niveau d'anglais permettant de comprendre et de communiquer efficacement dans un contexte international Benefits - Partenaire Elite de ServiceNow : Accès à des projets innovants et une veille technologique continue - Développement structuré des compétences : Accès à un programme de certification ServiceNow et à des formations illimitées - Avantages groupe : Plan d’actionnariat salarié, primes de cooptation, tickets restaurant, activités sociales et culturelles - Qualité de vie au travail : Équilibre entre vie professionnelle et personnelle, possibilité de télétravailler - Environnement inclusif : Rejoindre des réseaux engagés comme Women@Capgemini, Parents@Capgemini, OUTfront ou CapAbility

Role Description Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: - Support the development and configuration of ServiceNow in a variety of areas to include: Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs. - Identify, create, and execute test cases for ServiceNow and other software platforms, including the creation of ServiceNow Automated Test Framework functionality. - Design and develop/configure workflows, forms, scripts, and underlying logic using SCRUM/Agile methodologies. - Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products. - Participate in and support ServiceNow version upgrades. - Customize user interfaces, forms, and workflows to align with business needs. - Perform platform health checks, upgrades, and user/role management. - Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance. - Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality. - Participate in IT-related technical processes reviews, postmortems, and continual process improvement. - Maintain current ServiceNow and industry certifications, while obtaining additional certifications. Qualifications - Education: Technical Training, Certification(s) or Degree. - Experience: 3+ years of related experience. - Required Skills: - Strong proficiency with ServiceNow modules to include at least one of the following: ITSM, ITOM, HRSD, and/or ITBM. - Experience with ServiceNow development, implementation, and administration. - Experience working with at least one of the following web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, and/or YAML. - Understanding of the Agile software testing process and lifecycle. - Understanding of ACLs, UI Policies, and Business Rules. - Ability to analyze requirements, troubleshoot issues, and develop effective solutions. - Ability to identify, understand, document, and create functionality aligning with customer value streams. - Capability to produce level of estimate and basic deployment plans for ServiceNow functionality. - Organizational and time management skills while working in a rapid software development environment. - Ability to identify and learn new technologies quickly. - Good communication skills for collaborating with both technical and non-technical stakeholders. - Effective analytical, problem-solving, and debugging skills. - Certification(s): Required: ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire). - Clearance Level: Must be able to pass a background check to obtain a position of Public Trust. - Location: State of Louisiana. Benefits - AI-powered career tool that identifies career steps and learning opportunities. - An internal mobility team focused on helping you achieve your career goals. - Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace.

Role Description This position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is seeking a ServiceNow ITOM Architect in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. Responsibilities: - Coordinate with the CMDB PM, Government PM, and other key stakeholders while leading a team of ITOM Engineers. - Design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities as a selected automated network discovery tool. - Participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting architecture, deployment, and execution of the Configuration Management Database (CMDB) system. - Provide guidance to ITOM engineers and contribute to implementing the ITOM solution. - Participate in Agile processes including Sprint Planning and Grooming Sessions. - Participate in the Technical Architecture Group (TAG) and Change Advisory Board (CAB) processes to get changes to the system approved. - Contribute to updates to contract deliverables including the Architecture Plan, Detailed Design, Implementation Plan, and Test Plan. - Support any security assessments of the ITOM solution. - Recommend policy changes to Government and support architecture and design changes throughout the CMDB lifecycle. Qualifications - Active DoD Secret Clearance preferred, or ability to obtain a Secret clearance. - 15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). - Must have a DoD 8570 certification (Security) or be willing to obtain within 60 days of employment. - Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities. - Experience architecting complex enterprise systems. - Broad technical background to include prior experience developing in Java or another programming language. - Experience creating IRE reconciliation policies and business rules. - At least one of the following certifications: - Certified ServiceNow Administrator - Certified ServiceNow Developer - Effective communicator at all levels, both written and verbal. Requirements - A very strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities. - A very strong understanding of Systems Administration including using Just Enough Administration and Group Policy to control ITOM Discovery’s administrative capabilities. - Experience architecting and deploying ITOM Discovery in a Government environment at a large scale. - Experience architecting complex enterprise systems with multiple integrations points and differing technologies. - Strong experience creating Service Topology Diagrams following the Common Service Data Model (CSDM). - A strong understanding of ITSM and ITIL. - Experience leading a team of engineers and collaborating with other architects. - A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. - Experience implementing business processes, capability needs, business requirements, and business information models. - Experience analyzing data and data relationships across an organization’s business areas. - Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management. - Used Agile Scrum methodologies. - Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint. Desired Skills - Axonius Platform experience. - Asset Management experience. - JavaScript/AngularJS development experience. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Agile or Scrum Master Certification. - Acts independently to expose and resolve problems. - Experience working in the Department of Defense. Company Description Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements. - Participate in workshops with customers to assess current processes and establish future-state processes. - Design and deliver ServiceNow ITOM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. - Provide oversight and unit testing of code developed by partner or customer employees. - Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. - Provide feedback to product development to improve the product based on experiences gained with customers. - Maintain skills / certifications. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years experience as part of a professional services organization; or equivalent education/experience - Experience driving operational stability and efficiency by visualizing infrastructure configurations and organizing dependency relationships in on-premises and/or cloud environments. - A proactive mindset toward learning new technology areas and unfamiliar products, with the flexibility to adapt to rapidly changing operational environments. - Ability to travel up to 20% - Creative with comfort running projects independently - Success driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow - Native fluency in Japanese language - Authorization to work in Japan FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.